Subaru of Port Richey - Service Center

Service Department Satisfaction I am completely satisfied with the service provided by Subaru of Port Richey. I purchased my Subaru in Michigan and have service performed in Florida I am completely satisfied with the service provided by Subaru of Port Richey. I purchased my Subaru in Michigan and have service performed in Florida when wintering in Florida. Greg Meyer was extremely helpful in explaining necessary maintenance on my vehicle. More

Not the same without Brian up front. I don’t feel satisfied without Brian up front to listen to concerns and take care of things properly, new guy seems bothered and unqualified. I don’t feel satisfied without Brian up front to listen to concerns and take care of things properly, new guy seems bothered and unqualified. More

Recall My appointment went quick & easy. Everyone is always very patient & never rushes you no matter how many questions you ask. I recommend a Subaru to all My appointment went quick & easy. Everyone is always very patient & never rushes you no matter how many questions you ask. I recommend a Subaru to all my friends & would purchase another one. More

Bad rattle I had a rattle in my new car driving me crazy so I took it to service before I went NUTS! I only waited a short while when I was called back to Greg i I had a rattle in my new car driving me crazy so I took it to service before I went NUTS! I only waited a short while when I was called back to Greg in service. I've bought 3 cars from there so Greg knows me well. So I go back there and Greg says "it's not good". Then he told me they found an aluminum can under the driver's seat. I'm sure they are all still laughing as am I! More

I expect better and keep getting let down I go to the dealer for regular maintenance because who is supposed to know my car better than them? I also get free oil changes and I have an extende I go to the dealer for regular maintenance because who is supposed to know my car better than them? I also get free oil changes and I have an extended warranty. I have an Outback and a feature that I was shown when buying the car was that the next maintenance period can be put into the car's system so that it will remind you when it is due for service again. I was told that this is done by our staff here whenever you get service. Well, three times now, that hasn't happened. Well one time they tried and entered it in wrong so my car was reminding me of pending service past due because it was entered wrong. The other 2 times, nothing. Not even clearing out my current schedule. Makes me wonder if they know any more about these cars than the 30 places closer to me that I can go to. I also can't understand why they insist on turning off my headlights whenever I go there. Is that standard procedure? Subaru says to use the auto light feature so that they always automatically come on when needed. I get used to that. So after having service and the first time driving at night afterwards without lights on is dangerous. Sure these things sound petty. But I can't understand why they can't get this right and it really degrades my opinion of their service and ability to do a quality job. They may be doing a fantastic job, I don't know. But the things that I see are failures. They are 0 for 3. I will give them one more try. Since this survey requires me to call out employees by name, I will say that my sales rep, Todd Cross, was excellent. My issue is completely with the service department. More

Needs an overhaul Cant wait until this dealership has a cosmetic overhaul, needs updating for both sales and service. Employees are friendly, I had a great salesman. L Cant wait until this dealership has a cosmetic overhaul, needs updating for both sales and service. Employees are friendly, I had a great salesman. Love my Subaru, will be purchasing another from this dealership within a year. More

New customer but impressed with service. Happy with service but a bit surprised at cost to replace belts and what it would have cost to replace wiper blades. I decided against replacing blad Happy with service but a bit surprised at cost to replace belts and what it would have cost to replace wiper blades. I decided against replacing blades. More

Love Lokey Subaru!!!! All of the employees are caring and very honest! I appreciate their recommendations and suggestions! I Love the fact that everything that is being All of the employees are caring and very honest! I appreciate their recommendations and suggestions! I Love the fact that everything that is being serviced is explained in terms that I understand! More

SPEEDY service with a smile We were advised of a recall on our Legacy for a computer issue. It was easy to schedule an appointment online, and the service only took about 30 minu We were advised of a recall on our Legacy for a computer issue. It was easy to schedule an appointment online, and the service only took about 30 minutes. The service center is always helpful and friendly, making all transactions so much easier! Great job, guys! More