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Subaru of Port Richey - Service Center
Port Richey, FL
2,376 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,376 Reviews of Subaru of Port Richey - Service Center
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March 23, 2019
Problem solve STARLINK and radio 3 prior visits for same problem. Each time thought it was fixed. Service found rather unusual issue and corrected it. Everyone was extremely gracious 3 prior visits for same problem. Each time thought it was fixed. Service found rather unusual issue and corrected it. Everyone was extremely gracious and helpful. I am sure they were concerned how I felt, because I was first time buyer. It did try my patience, but we worked well together. Feel they went up and beyond to correct situation that could be embarrassing for them. Overall, very pleased with everyone I dealt with at Lokey. More
by ronld43
Verified CustomerEmployees Worked With
Other Employees :
Carla. David- sales, Curt DeGarmo, Gregg Meyer, Mark Belviso
March 23, 2019
Un experienced & lack of communication Brought my forested xt in for a fuel leak issue around the fuel rail area (common problem on WRX/sti) models... I've visually seen the leak and smel Brought my forested xt in for a fuel leak issue around the fuel rail area (common problem on WRX/sti) models... I've visually seen the leak and smelt it every morning. So figured I'd take it into Subaru since I've called around local dealerships and was given a cheaper price than performance shops. Mr. Tech of 2018 couldn't find a visual/smell or any sort of leak. (Although he's an "enthusiast" did some of my own research) via Facebook profile. Took my Forester to Subaru in Clearwater area, within minutes their tech found a crushed metal fuel line and also seen where the leak was on the opposite side of the motor from the hose clamps that connect the fuel lines. I've called the service manager more than a handful of times, left multiple voicemails with my phone number and general information. I've never missed a phone call or got a phone call back. The leak got so bad after I left their dealership a few days later I got a video of nearly a shot glass amount of gas just hanging out on top of my motor, luckily there wasn't a fire.... Also travel with my two-year old daughter in the car daily. Ended up taking my vehicle to a performance shop that Speclises in Subaru and got a brand new fuel lines ect. PROBLEM SOLVED. I highly doubt I'll ever waste any of my time with Subaru of Newport Richey ever again. Seeing how lazy their 2018 service tech is. Probably waved my car free and clear because he didn't want to remove the intake manifold. (3hour job) More
by kylemacdizzle
Employees Worked With
None
March 23, 2019
Professional, courteous, awesome! I had recently work done on my Subaru Outback 2014. Two separate visits for airbag recall and warranty repair. In both cases the staff took extra step I had recently work done on my Subaru Outback 2014. Two separate visits for airbag recall and warranty repair. In both cases the staff took extra steps to ensure I am comfortable and provided me with a free loaner car if the repair required more than 3 hours. A very good loaner car too! Free WiFi and on Saturdays a free lunch. I bought my car from this dealership 2 years ago and it was the only case since I moved to USA in 2000 that the car salesman was not pushy, arrogant or straigh out lying like in my previous experiences at other dealerships. No haggle, great price on a beautiful pre-owned certified vehicle. Awesome extended warranty deal, free lifetime synthetic oil changes for as long as I own the car, no stupid gimmics like tinted glass or backup sensors. To be honest I love it every time I need to go to that place, even though it is a 40 minute drive from my place. Highly recommended! More
by makarcz
Employees Worked With
Gregg Meyer, Mark Belviso
March 23, 2019
Fair deal and good service I have had my 2018 Forester for 10 months and already have 28,000 miles. I don’t always have time to schedule my service in advance but the service de I have had my 2018 Forester for 10 months and already have 28,000 miles. I don’t always have time to schedule my service in advance but the service department has been very accommodating. I have had a great experience with this vehicle and dealership. More
by 2018ForSubaru
March 22, 2019
Prompt courteous service and nice modern facilities with com Came in for a scheduled synthetic oil and filter change on my 2016 Outback with 45000 miles,owned since new from Massachusetts during my winter vacati Came in for a scheduled synthetic oil and filter change on my 2016 Outback with 45000 miles,owned since new from Massachusetts during my winter vacation and they also changed the air filter and cabin filter along with cleaning corrosion off the battery terminals More
by Smokey SJB
Employees Worked With
Gregg Meyer
March 18, 2019
The Service Center is amazing!!! I can always expect excellent service at Subaru of Port Richey's service center. Never a surprise! They are always working hard to keep my business. I I can always expect excellent service at Subaru of Port Richey's service center. Never a surprise! They are always working hard to keep my business. I would highly recommend them for something as simple as an oil change or something as important as a paint touch up. More
by lroppolo44
Employees Worked With
Gregg Meyer
March 16, 2019
Great Service I rated my service 5 stars because Joe fixed found my AC hose was disconnected and fixes it at no charge. I moved from Massachusetts to Florida 1.5 y I rated my service 5 stars because Joe fixed found my AC hose was disconnected and fixes it at no charge. I moved from Massachusetts to Florida 1.5 years ago. My back brakes were corroded . Based on Joe's recommendation to get them replaced, I had him perform a brake service. I appreciate when the service personnel let's you know in advance what's wrong before you have a BIG problem. More
by TED 6388
Employees Worked With
Joe
March 13, 2019
Not a happy camper Brought the car in 3 times for accident repairs. They oversprayed while painting and my car was covered with a light coating of color.rspecially my wi Brought the car in 3 times for accident repairs. They oversprayed while painting and my car was covered with a light coating of color.rspecially my windshield, had to bring it back 2x to get the repair done correctly involving the director as the manager walked out and no one else was in charge. 3 x and still have overspray over my brand spanking new car!!! It’s terrable to not see clearly from a windshield not to mention safety when I can’t see when dew quickly forms or sun shines on it. I’m guessing the few is forming on what they used to attempt to clean it up. Terrable mess. Just disgusted. And then they call me to pick up the car in the rain, I waited so it could be clean and ready for inspection, well I was wrong the car was filthy when I picked it up so I couldn’t even inspect. More
by debeubanks0415
Employees Worked With
Body shop director
March 12, 2019
Great job, short waiting time. This is my first Subaru and I am very pleased with it. They reprogrammed my radio and it is easier to switch between the radio and the accessories. Go This is my first Subaru and I am very pleased with it. They reprogrammed my radio and it is easier to switch between the radio and the accessories. Good job. More
by LEVSERFOZO
Employees Worked With
Gregg Meyer
March 11, 2019
Wait too long. Car left greasy and filthy. Uncaring service. We arrived well before our appointment time but had to wait in a very long line to get paper work done. This took an unusually long time. We were give We arrived well before our appointment time but had to wait in a very long line to get paper work done. This took an unusually long time. We were given a estimated time of repair of 2 hours; 2 1/2 hours max. It took 6 hours. Several phone calls were not returned. The repair team seemed to very uncaring about anything that was happening. When we received our car, the white bottom door frame was covered in grease and left filthy. When I arrived home, there were two bolts and covers left on the floor in the back seat. I answered 2 web surveys and 1 phone survey and was told a customer service agent would be in touch. That never happened. We moved here from a Hyundai dealership that had incredibly great service and expected as much or more from Subaru but were very disappointed. I would rather drive further to get good service. More
by ekeyboardman
Employees Worked With
None of the above
