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Subaru of Port Richey - Service Center
Port Richey, FL
2,374 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,374 Reviews of Subaru of Port Richey - Service Center
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March 23, 2019
Professional, courteous, awesome! I had recently work done on my Subaru Outback 2014. Two separate visits for airbag recall and warranty repair. In both cases the staff took extra step I had recently work done on my Subaru Outback 2014. Two separate visits for airbag recall and warranty repair. In both cases the staff took extra steps to ensure I am comfortable and provided me with a free loaner car if the repair required more than 3 hours. A very good loaner car too! Free WiFi and on Saturdays a free lunch. I bought my car from this dealership 2 years ago and it was the only case since I moved to USA in 2000 that the car salesman was not pushy, arrogant or straigh out lying like in my previous experiences at other dealerships. No haggle, great price on a beautiful pre-owned certified vehicle. Awesome extended warranty deal, free lifetime synthetic oil changes for as long as I own the car, no stupid gimmics like tinted glass or backup sensors. To be honest I love it every time I need to go to that place, even though it is a 40 minute drive from my place. Highly recommended! More
by makarcz
Verified CustomerEmployees Worked With
Gregg Meyer, Mark Belviso
March 23, 2019
Fair deal and good service I have had my 2018 Forester for 10 months and already have 28,000 miles. I don’t always have time to schedule my service in advance but the service de I have had my 2018 Forester for 10 months and already have 28,000 miles. I don’t always have time to schedule my service in advance but the service department has been very accommodating. I have had a great experience with this vehicle and dealership. More
by 2018ForSubaru
March 22, 2019
Prompt courteous service and nice modern facilities with com Came in for a scheduled synthetic oil and filter change on my 2016 Outback with 45000 miles,owned since new from Massachusetts during my winter vacati Came in for a scheduled synthetic oil and filter change on my 2016 Outback with 45000 miles,owned since new from Massachusetts during my winter vacation and they also changed the air filter and cabin filter along with cleaning corrosion off the battery terminals More
by Smokey SJB
Employees Worked With
Gregg Meyer
March 18, 2019
The Service Center is amazing!!! I can always expect excellent service at Subaru of Port Richey's service center. Never a surprise! They are always working hard to keep my business. I I can always expect excellent service at Subaru of Port Richey's service center. Never a surprise! They are always working hard to keep my business. I would highly recommend them for something as simple as an oil change or something as important as a paint touch up. More
by lroppolo44
Employees Worked With
Gregg Meyer
March 16, 2019
Great Service I rated my service 5 stars because Joe fixed found my AC hose was disconnected and fixes it at no charge. I moved from Massachusetts to Florida 1.5 y I rated my service 5 stars because Joe fixed found my AC hose was disconnected and fixes it at no charge. I moved from Massachusetts to Florida 1.5 years ago. My back brakes were corroded . Based on Joe's recommendation to get them replaced, I had him perform a brake service. I appreciate when the service personnel let's you know in advance what's wrong before you have a BIG problem. More
by TED 6388
Employees Worked With
Joe
March 13, 2019
Not a happy camper Brought the car in 3 times for accident repairs. They oversprayed while painting and my car was covered with a light coating of color.rspecially my wi Brought the car in 3 times for accident repairs. They oversprayed while painting and my car was covered with a light coating of color.rspecially my windshield, had to bring it back 2x to get the repair done correctly involving the director as the manager walked out and no one else was in charge. 3 x and still have overspray over my brand spanking new car!!! It’s terrable to not see clearly from a windshield not to mention safety when I can’t see when dew quickly forms or sun shines on it. I’m guessing the few is forming on what they used to attempt to clean it up. Terrable mess. Just disgusted. And then they call me to pick up the car in the rain, I waited so it could be clean and ready for inspection, well I was wrong the car was filthy when I picked it up so I couldn’t even inspect. More
by debeubanks0415
Employees Worked With
Body shop director
March 12, 2019
Great job, short waiting time. This is my first Subaru and I am very pleased with it. They reprogrammed my radio and it is easier to switch between the radio and the accessories. Go This is my first Subaru and I am very pleased with it. They reprogrammed my radio and it is easier to switch between the radio and the accessories. Good job. More
by LEVSERFOZO
Employees Worked With
Gregg Meyer
March 11, 2019
Wait too long. Car left greasy and filthy. Uncaring service. We arrived well before our appointment time but had to wait in a very long line to get paper work done. This took an unusually long time. We were give We arrived well before our appointment time but had to wait in a very long line to get paper work done. This took an unusually long time. We were given a estimated time of repair of 2 hours; 2 1/2 hours max. It took 6 hours. Several phone calls were not returned. The repair team seemed to very uncaring about anything that was happening. When we received our car, the white bottom door frame was covered in grease and left filthy. When I arrived home, there were two bolts and covers left on the floor in the back seat. I answered 2 web surveys and 1 phone survey and was told a customer service agent would be in touch. That never happened. We moved here from a Hyundai dealership that had incredibly great service and expected as much or more from Subaru but were very disappointed. I would rather drive further to get good service. More
by ekeyboardman
Employees Worked With
None of the above
March 07, 2019
Slow service time with extended push for car sale or expande The last visit was almost 2 hours for an inspection of an oil drip. Had to ask for the car back. Upon its return to us there was no charge because The last visit was almost 2 hours for an inspection of an oil drip. Had to ask for the car back. Upon its return to us there was no charge because the inspection was "visual". A 2 HOUR VISUAL. This was followed by a twenty-two hundred dollar estimate for a gasket replacement; including sparkplug wires, timing belt, and water pump. At the Honda dealership where we bought the CRV they raised the hood to look at the motor. It was filthy. This car had been serviced every 3,000 miles. I have always left "under the hood" to dealerships' service departments, so I was shocked. I apologized to the salesmen for the neglected appearance of our car's motor. More
by Underthehood
Employees Worked With
Gregg Meyer
March 07, 2019
not sure it's finish yet They did really good on maintenance ,But I am not sure if the mileage issue is resolved. I will have see after I fill the tank a few times. They did really good on maintenance ,But I am not sure if the mileage issue is resolved. I will have see after I fill the tank a few times. More
by CHARLESMALLETTE3
Employees Worked With
