Subaru of Puyallup

Bob was very knowable and friendly. no pressure. Overall experience was GREAT. Ask for BOB SCHROLL. Credit department very friendly too. I will recommend him to all my friends. Overall experience was GREAT. Ask for BOB SCHROLL. Credit department very friendly too. I will recommend him to all my friends. More

The best car-buying experience I have had. This is a solid dealership with high quality vehicles. Shelly, Kevin, Ryan and Gary were all a pleasure to work with; the sale process was very honest and prof solid dealership with high quality vehicles. Shelly, Kevin, Ryan and Gary were all a pleasure to work with; the sale process was very honest and professional. Unlike other dealerships, there were no gimmicks to work around...just a great business overall. The staff at Subaru of Puyallup made sure that I was taken care of before, during and after the sale. I would highly recommend this business if you are shopping for a car. More

I bought a 2014 XV Crosstrek 11/08/13 from Subaru of Puyallup. I shopped around on the Internet and almost bought elsewhere. That's where Shelley Meysenburg, a sweetheart and supermom, convinced me to Puyallup. I shopped around on the Internet and almost bought elsewhere. That's where Shelley Meysenburg, a sweetheart and supermom, convinced me to go there by matching anyone's price with the year free service. Truthfully, I liked the fact my off the wall humor sat well with her. Usually salespeople have no idea how to handle me. Then it got joyfully worse when I went in and she handed me over to George Mayfield, a sales associate with a sense of humor as bad as mine. I didn't get any hard up-sale. There wasn't any questions when I said no to any of the extra options etc.. I was totally free to pick and choose what I wanted without any pressure. They totally respected where I was coming from. Before I drove away, George went over the Crosstrek's options with my wife and I. He even programmed our phones to the Bluetooth. George even stressed calling him up if any questions came up. This is my first Subaru. I've no idea why I waited so long. It was fun dealing with Shelley and George. Everyone there was very friendly, even the other customers. It's the way it should be when buying a car Really like my Crosstrek. If they make the BRZ into a convertible, that would be one bad mutha.... More

In the thirty or so years that I have been a driving adult, I have never had such a pleasant sales experience. Brian Fuller is the best sales person I have ever done business with. He was unassuming, ab adult, I have never had such a pleasant sales experience. Brian Fuller is the best sales person I have ever done business with. He was unassuming, absolutely no pressure, and completely committed to us finding a solution that worked for me, even if that meant no purchase. I love Subaru vehicles, and now I love my new-to-me Forester. Do yourself a favor and visit Brian Fuller at Subaru of Puyallup. You will not be disappointed. More

Great service! The moment we stopped by George was there to help us and provide a little humor. We immediately took the cross trek on a test drive. George showed us the in and outs of the vehicle, especiall to help us and provide a little humor. We immediately took the cross trek on a test drive. George showed us the in and outs of the vehicle, especially how it drives on different services. Chris was very friendly as well. Excellent manager. Here you can really tell they are being up straight and honest with you. Mike was great too, trying to provide the best financing possible. I highly recommend heading over to Puyallup to get your Subaru! More

It was a pleasure doing business with this dealership & its employees. John was an amazing salesman & worked hard to get my partner and I exactly what we were looking for, at an affordable, STRESS FREE p & its employees. John was an amazing salesman & worked hard to get my partner and I exactly what we were looking for, at an affordable, STRESS FREE price. :) He not only did a good job at helping us find the cars we wanted, but he also did a great job keeping us company while we were waiting for our cars to be ready. I LOVE that this dealership has kid friendly entertainment as well, seeing as our five year old was with us the majority of the time. Between iPads, tv, and a kids play room, & healthy snacks such as fruit, there wasn't much time for him to be bored. More

I visited this dealership to look at a specific used Honda. Upon walking into the parking lot we were immediately greeted by Page. I mentioned the Honda from online and asked about seeing it. Page tappe Honda. Upon walking into the parking lot we were immediately greeted by Page. I mentioned the Honda from online and asked about seeing it. Page tapped on the window which set the alarm off. He said it normally doesn't do that and walked in to grab a key. Over 10 mins later of standing outside with a honking lit up car alarm going off and several employees coming out to investigate, Page came out with a key. We discussed the pricing and he had a paper in his hand that matched the price I had on my printout from the internet. It was dark out and we test drove the car, Page sat in the back and seemed bored with the entire experience. We got back to the dealership and went into the office to discuss some financials. Magically the car was more expensive when we went into the office. When I questioned the price hike, I was told his boss sits at home on his computer and checks out the prices of other cars in the area and what they are selling for, if he sees they are marked higher, he changes the price to be in the same range. I thought this was complete crap! I had intended on negotiating the price a bit and when I gave a lower price, Page had the audacity to come back to me and not only insult me and call me stubborn but to tell me that Im already getting a deal because the car now costs more. How is that a deal??? You marked the car up while we are on a test drive and then call me stubborn because I want a better deal? Because it was later in the night, we were walked out of the building and told we would be contacted in a few days about the car and financing. They had all of the doors locked and looked like they were impatient with us. 4 days passed by before I had to call and inquire about what the heck was going on.I had zero contact from ANYONE during those 4 days. We came back in and Page was again lacking any people or customer service skills and acted inconvenienced that during our LENGTHY wait (over an hour)for the finance portion of our transaction, I requested a Carfax report. He let me know the General Manager wasn't there that evening so they couldn't offer me one. I asked again for one and he stormed off to a managers room. When Page came back, he let me know that I wasn't worth the $30 that would have to be spent for the report. I kindly let him know that I'm sure management has an expense account and that on a customer service basis, he was being quite unreasonable. A few minutes later, a Carfax report was produced. This was all just parts of what we encountered with this salesperson. I will never recommend this dealership to anyone in hopes that never experience what we did. We were never contacted about the extra key or the fixing of a small dent in the car that we asked about before leaving and were told we would be contacted the next morning. Once we drove off, its like we never existed. Oh, I did get a follow up call from Page. When I inquired about the dent and the key, he told me, "I'm glad you are happy with the car!" and some other rambling about using this dealership again and hung up. Yeah, that's not going to happen. Ever. More

After a poor experience attempting to purchase from a local dealer, we contacted Bob Schroll at Subaru of Puyallup. Bob did an outstanding job quickly locating the vehicle we wanted and went way over th local dealer, we contacted Bob Schroll at Subaru of Puyallup. Bob did an outstanding job quickly locating the vehicle we wanted and went way over the call of duty to insure that our buying experience was absolutely fantastic. The staff at Subaru of Puyallup was incredibly organized and quickly got us on our way as we had traveled across the state to purchase this vehicle. We highly recommend this dealership and Bob Schroll. We feel they went the extra mile in getting us the vehicle we wanted at the price we wanted in a very timely manner. An extremely positive experience. We will definitely do business with them in the future. More

We came from Alberta, Canada, and got exactly what we ordered. The people worked with us as we had to do most of the work over the phone and by fedex. Wonderful people, friendly and honest. ordered. The people worked with us as we had to do most of the work over the phone and by fedex. Wonderful people, friendly and honest. More

This was the most pleasant car purchase we have ever made. We walked in just expecting to look at a few cars and figure out want we really needed in a car, just beginning our research basically, and en made. We walked in just expecting to look at a few cars and figure out want we really needed in a car, just beginning our research basically, and ended up making a purchase to be proud of. George listened to what we were looking for in a car, and was able to put our ideas together in a vehicle we could really be happy with. They didn't have one on hand with the exact color and features, but were able to come up with one from another lot and brought it in the next day. The deal was great, we were able to afford a better vehicle than we had thought we could, and the trade in for my KIA was extremely fair. We love the look of this Outback and can see the value we are getting for our money. It is a well made-car that we really feel safe in. There is a lot of places we want to see in this country, and this car will get us there in style. George was very helpful, and entertaining, and made the experience easy and stress-free. He even arranged to have a cake there when we picked up the car, as it was my birthday. I was definitely surprised with the attention. All the staff were friendly and pleasant to deal with and I'm actually looking forward to the first service visit to see how that end of the business measures up. We couldn't be happier with our purchase. More