Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Subaru of Spokane
Spokane, WA
1,208 Reviews
Subaru of Spokane is focused on providing customers with an honest and simpler buying and service experience. We believe in giving customers straightforward information so that they can make confident decisions. Subaru of Spokane joined the Lithia Motors family of dealerships in October 1998 after being acquired from Camp Automotive, Inc and operated under the name Camp Subaru. The store moved to a new facility in 2012 and was renamed Subaru of Spokane. Subaru of Spokane, near the surrounding areas of near the surrounding areas of Spokane, Coeur D Alene, Fairwood, Post Falls, Deer Park, Hayden and Spirit Lake Washington, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2014 Outback, Legacy, Forester, Impreza or Tribeca, the 2014 BRZ, and arriving any day the ALL NEW 2015 Impreza WRX!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,208 reviews
September 03, 2024
vehicle is running well. I appreciated getting the link with the information about the additional services needed for the vehicle but I personally still would have additional I appreciated getting the link with the information about the additional services needed for the vehicle but I personally still would have additionally preferred a call from someone at the shop to talk to about the additional needs. i was pretty disappointed by the lack of customer service when I brought my car in. It was obvious that it was busy and there were a lot of customers standing around waiting to be helped but it was clear that none of us knew where to wait or form a line or anything and all of the employees were in their own worlds. no one greeted any of us or told us that they'd be with us shortly or asap or anything, not even eye contact or recognition that people were waiting at all. there was even a time when two service reps were just talking to a mechanic and it was like they couldn't even see the several customers waiting. it was very disrespectful to me and pretty insulting. I respect that it gets tough when it's busy or getting behind but I don't think that's any excuse for poor or nonexistent customer service, or at this point even human decency. it makes me want to take my care to a different location where I’m actually treated with respect and like a valued customer. when I came back to pick up my car it was the exact same situation, and when I tried to talk to an employee about it they just said "we're busy and I cant help you" which was super rude and dismissive especially because I was just trying to do exactly what I’m doing now and give y'all feedback but instead I basically got told that y'all don't care and to go away. the gal who helped me with my car was nice and thorough, her behavior was pleasant and I don't have any complaints with her specifically or how she was one-on-one with me. overall I was super put off by the lack of care and appreciation/respect as a paying customer. More
by wrecklessnomad
Employees Worked With
Jordan
August 21, 2024
From the time I got in contact with this dealership I got the BEST service and attention! They are friendly, efficient, hardworking, attentive, authentic, and caring. They work hard to make the customer happ the BEST service and attention! They are friendly, efficient, hardworking, attentive, authentic, and caring. They work hard to make the customer happy and are confident in their product. The whole vibe was positive and there was a great teamwork energy everyone seemed connected and happy to help. Best dealership energy I’ve ever experienced. No pressure vibe, just helpful and supportive! More
by westcoastvibe101
August 19, 2024
Took the car in for service. It had about 32,000 miles on it so it was due for major service. It had about 32,000 miles on it so it was due for major service. More
by aliceT.
August 10, 2024
Not the experience I thought I would have. Bought a used car from them and four days later I am already having electronic issues. I went to talk to them about it. They basically blamed me for Bought a used car from them and four days later I am already having electronic issues. I went to talk to them about it. They basically blamed me for it. They wouldn’t listen to me trying to explain the problem. They just wanted me out of their sales area so, they took me over to service and service was also cold and unconcerned. Today was the extreme Opposite of the day, I was in to buy a car. I was Treated kindly. more fool me! I thought it was genuine, but appears it was only so that I would buy something. Greatly disappointed in their lack of concern for one of their customers who just committed to pay $28,000 for the vehicle that already needs work. Not to mention I had taken my previous vehicle for service for the last 8 years. No consideration for loyalty. Extremely disappointing. I have family that is looking for a car and I will not be referring them to this dealership. More
by irisMO_3
Employees Worked With
All that I Interacted with are not on any of these lists
July 17, 2024
On time and very efficient. My service was done quickly and everything that was noticed was discussed with me. My service was done quickly and everything that was noticed was discussed with me. More
by fatboymoe
July 16, 2024
Very pleased with the customer service that I received the minute I stepped foot out of my car. Courtesy was a plus. I liked the up date on the service being done. the minute I stepped foot out of my car. Courtesy was a plus. I liked the up date on the service being done. More
by Longfellowlois
Employees Worked With
July 10, 2024
The dealership was easy to work with, the vehicle we purchased was priced very competitively and when a similar vehicle hit the market even though we were already extremely interested they still dropped purchased was priced very competitively and when a similar vehicle hit the market even though we were already extremely interested they still dropped the price slightly. More
by mccooljules
June 27, 2024
great people to work with and fast reliable service the employees i dealt with are not listed and I don't remember their names. employees i dealt with are not listed and I don't remember their names. More
by mreilly1950
