Subaru of Spokane

Great experience! Sam made the experience of purchasing our new car simple and stress free! We never felt pressured, he was friendly and professional. He replied to Sam made the experience of purchasing our new car simple and stress free! We never felt pressured, he was friendly and professional. He replied to our on-line inquiries very quickly. More

I had a great experience All of the employees were helpful and very courteous. I set the appointment and car was done right away. The only thing I found lacking was that all All of the employees were helpful and very courteous. I set the appointment and car was done right away. The only thing I found lacking was that all the chairs in the waiting area were taken and there were several people standing waiting for their cars. Some folding chairs would have been nice. More

customer service steve blue made buying new car easy, he did most all paperwork over the phone and had everything ready for final signatures. explained operations of v steve blue made buying new car easy, he did most all paperwork over the phone and had everything ready for final signatures. explained operations of vehicle and programmed cell phone into hands free. we will definately return to see steve blue when looking for new car. we live in walla walla and it was worth the drive to make new friends at your dealership. thanks, jack/brenda bamford More

Scheduling Online I used the online scheduling to schedule my oil appointment. Two days later I received 2 emails, 2 phone calls and a text reminding me of my appointm I used the online scheduling to schedule my oil appointment. Two days later I received 2 emails, 2 phone calls and a text reminding me of my appointment (excessive). Then later in the day I received a phone call informing me the appointment time I scheduled is not available and the next two Saturdays are booked. With that day being my only option I had to take my service else where. The frustrating thing that brought me to this review was I was bombarded with reminders of my appointment only to find out the one I selected isn't even an appointment time. Why is it an option in the first place? Then to get an email and phone call informing me I missed my appointment the following Monday. The online scheduling needs some improvement. I took my service to a place I have used before and they squeezed me in without even having an appointment! That is service! I will no longer use this service department! Buying my car was an amazing experience so I stuck with the service department as a courtesy! More

Easy way to buy a care I arrived at Spokane Subaru about 3:P.M. and was out of there by 5:00PM Aaron and John were so easy to work with and eager to Please me that it mad I arrived at Spokane Subaru about 3:P.M. and was out of there by 5:00PM Aaron and John were so easy to work with and eager to Please me that it made it the easiest car deal I have ever had and this is my 11 th new Subaru.I will certainly recommend Them to any one looking for a Subura sincerely Dick McGee More

Service Review Trailer hitch was installed on my 2016 Outback. Very pleased with the way I as treated in the service department. Everything was accomplished on tim Trailer hitch was installed on my 2016 Outback. Very pleased with the way I as treated in the service department. Everything was accomplished on time and taken care of in an excellent manner. More

Repair of radiator leak Four stars for ease of scheduling and night drop off. Also consulted with me via phone call regarding if towing was necessary. Would give 5 stars if a Four stars for ease of scheduling and night drop off. Also consulted with me via phone call regarding if towing was necessary. Would give 5 stars if a ride was offered to pick up my car when it was done! More

Great salesmanship! Steven Blue was great! He really knows how to treat customers! He even came in on days off to complete deal, and he was not at all pushy! If ever I am Steven Blue was great! He really knows how to treat customers! He even came in on days off to complete deal, and he was not at all pushy! If ever I am in need of another Subaru, I'll go see him! More

First Subaru :) I have shopped/purchased vehicles via dealerships in the past, and I have to say this was absolutely the best buying experience I’ve been a part of. A I have shopped/purchased vehicles via dealerships in the past, and I have to say this was absolutely the best buying experience I’ve been a part of. A new vehicle is often a daunting experience, especially when it is a necessity, rather than a scheduled upgrade. We contacted Subaru via an online inquiry. We did not have a trade-in, as we had just received the news that my current car was beyond fixable, (and the reason for our inquiry). Aaron Hauer responded to our online inquiry very promptly. Though we live in Spokane, my partner works in Alaska, which can make these moments a bit tricky. Aaron was phenomenal in working around the logistics of spotty reception, time zones, and a few thousand miles. I cannot say enough about the sincere, non-pressuring, informative, and truly above and beyond, customer service of not only Aaron, but the financial team as well. Tyler was friendly, professional, and incredibly patient with my questions; which was greatly appreciated during my first “brand new” car purchase. I feel exceptionally good about our purchase of a 2016 Crosstrek, and very confident in the continued support of the team at the dealership. These gentlemen truly speak volumes for the brand, and the team at Spokane Subaru. I cannot say thank you enough!!! More

Great Service! I have always had great service at Subaru Spokane. I appreciate the friendly, prompt service we always receive from all of the service center staff. I have always had great service at Subaru Spokane. I appreciate the friendly, prompt service we always receive from all of the service center staff. More