Subaru of Spokane

I had an awful experience with this service center. A simple repair turned into a two-day ordeal, and when I got home, I discovered I was overcharged by over $100 for services that should have been fre A simple repair turned into a two-day ordeal, and when I got home, I discovered I was overcharged by over $100 for services that should have been free (like an oil change and tire rotation, both included in packages I purchased). I was also charged twice for oil, a gasket, and an oil filter. When I called to resolve this, I was told I’d have to wait for a callback from the employee who made the mistake. Days passed with no response. I left a message for the service manager, David Mortlock, and never heard back. Eventually, the original employee called and confirmed the charges were incorrect, promising a refund. Nearly a month later, there’s still no refund. This has been a frustrating and disappointing experience from start to finish. I can’t recommend this place to anyone looking for competent or honest service. More

Routine oil change. Very thorough inspection process. Car is 6 months old, first service experience. Love the vehicle, great sales staff, great service staff. I have Very thorough inspection process. Car is 6 months old, first service experience. Love the vehicle, great sales staff, great service staff. I have no regrets about doing business here! They're great! More

vehicle is running well. I appreciated getting the link with the information about the additional services needed for the vehicle but I personally still would have additional I appreciated getting the link with the information about the additional services needed for the vehicle but I personally still would have additionally preferred a call from someone at the shop to talk to about the additional needs. i was pretty disappointed by the lack of customer service when I brought my car in. It was obvious that it was busy and there were a lot of customers standing around waiting to be helped but it was clear that none of us knew where to wait or form a line or anything and all of the employees were in their own worlds. no one greeted any of us or told us that they'd be with us shortly or asap or anything, not even eye contact or recognition that people were waiting at all. there was even a time when two service reps were just talking to a mechanic and it was like they couldn't even see the several customers waiting. it was very disrespectful to me and pretty insulting. I respect that it gets tough when it's busy or getting behind but I don't think that's any excuse for poor or nonexistent customer service, or at this point even human decency. it makes me want to take my care to a different location where I’m actually treated with respect and like a valued customer. when I came back to pick up my car it was the exact same situation, and when I tried to talk to an employee about it they just said "we're busy and I cant help you" which was super rude and dismissive especially because I was just trying to do exactly what I’m doing now and give y'all feedback but instead I basically got told that y'all don't care and to go away. the gal who helped me with my car was nice and thorough, her behavior was pleasant and I don't have any complaints with her specifically or how she was one-on-one with me. overall I was super put off by the lack of care and appreciation/respect as a paying customer. More

Took the car in for service. It had about 32,000 miles on it so it was due for major service. It had about 32,000 miles on it so it was due for major service. More

On time and very efficient. My service was done quickly and everything that was noticed was discussed with me. My service was done quickly and everything that was noticed was discussed with me. More

Terrible service ordered wrong part and then wouldn't take them back. after complaining to general manager Brian Harhughs we got 80 percent back, so it cost us 20 percent to restock their mistake. Second take them back. after complaining to general manager Brian Harhughs we got 80 percent back, so it cost us 20 percent to restock their mistake. Second time trying to do business with this company and second time we ended up with bad service. Would not recommend. More