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Subaru of Troy

Troy, NY

Overview
Employees
Reviews
Vehicles
4.4
198 Reviews
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800 Hoosick Rd

Troy, NY

12180

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Showing 198 reviews

January 18, 2026

Jayda Carey was outstanding. I spoke with her on the phone and she was professional, efficient, and took great care to deliver outstanding customer service. More

by Zoom Zoom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey, Jayda
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January 06, 2026

Ecellent customer service. Brandon took care of every detail and make the experirnce so easy. More

by NK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desean Fortune
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2026 -

Subaru of Troy responded

Thank you for taking the time to share how you had such an excellent customer service experience here at Subaru of Troy! We are more than glad to hear that Brandon provided you with such a caring and detailed visit. See you next time!

December 18, 2025

The staff made this car buying experience enjoyable and stress free. I feel I received real value with my new car purchase. More

by Nrshine96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sohail William
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Dec 19, 2025 -

Subaru of Troy responded

Thank you for choosing Subaru of Troy and for sharing your experience! It's wonderful to know our team made your car buying experience smooth and enjoyable. Enjoy your new car!

December 01, 2025

The service department is always very helpful and knowledgeable it is hard to get them on the phone, but in person very helpful. More

by Willow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2025 -

Subaru of Troy responded

Willow, thank you for sharing your feedback about our team! We appreciate your patience with our phone lines and look forward to seeing you again at Subaru of Troy! Safe travels!

October 26, 2025

It was a pleasant experience, the sales team treated me like family, polite and kind I would recommend to others to go there More

by dac469
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Oct 28, 2025 -

Subaru of Troy responded

We’re so glad you felt like family with our sales team at Subaru of Troy! We appreciate your recommendation and look forward to seeing you again.

October 07, 2025

Jimmer was awesome and made sure I left with the vehicle I actually wanted. He was overall the best experience with a car salesman More

by Arcoleman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmer Kisselburgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2025 -

Subaru of Troy responded

Thank you for your excellent review. Your feedback is greatly appreciated, and we will be sure to pass it along to Jimmer and the rest of our team. Congratulations on your new vehicle! See you next time at Subaru of Troy!

October 03, 2025

Jimmer made the process an easy one. Most people feel intimidated when going to a dealership, but working with Jimmer made it the complete opposite. He understood my needs and helped me More

by FrankJSantoro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmer Kisselburgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, Carli
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Oct 04, 2025 -

Subaru of Troy responded

Thank you for the outstanding review of Jimmer and our team, Frank! For all of us here at Subaru of Troy, it’s truly an honor to have your business! We are happy to welcome you back again next time.

October 02, 2025

Good service and professional employees. The dealership is clean and welcoming and appealing to customers. More

by Neence623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sohail William
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Denyse
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2025 -

Subaru of Troy responded

Thank you for the positive feedback regarding our team and spotless facility. We hope to see you again at Subaru of Troy. Safe travels!

October 02, 2025

Subaru of Troy has treated us fairly, pleasantly, and professionally for the last year and a half. I highly recommend them for servicing your Subaru. More

by mjduval.pe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saifar Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Abel, Trevor Quinton
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Oct 03, 2025 -

Subaru of Troy responded

Your feedback warms our hearts here at Subaru of Troy! Thank you for your continued trust and recommendation. We appreciate you and look forward to continuing to provide you with great service!

September 28, 2025

Everything went really smooth I had a great experience with Subaru I would definitely recommend More

by Laur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2025 -

Subaru of Troy responded

Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.

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