8 Subaru Dealers near 12180near 12180

The tech was amazing. - What

The tech was amazing. Paul L explained what was going on and what it really meant. It’s hard to find trustworthy people these days that can explain things to non-mechanics.

My experience at Lacy’s Subaru was exceptional. - Vern257

My experience at Lacy’s Subaru was exceptional. Jake Robinson guided me through the process flawlessly without pressure My car is perfect for my needs and the price was right. I have no complaints, only praise for the assistance I receive. Veronica Luke

I purchased a 2024 Mustang Dark Horse with only 3,040 - Mbiondo

I purchased a 2024 Mustang Dark Horse with only 3,040 miles from HADDAD Subaru, and my experience has been extremely disappointing. The car was delivered to me completely filthy, which was unacceptable for any dealership. After getting the vehicle inspected, I discovered several serious issues that should have been caught during any legitimate safety inspection. All four tires have tread depths that multiple independent shops confirmed do not meet acceptable or legal standards for a dealership to sell on a vehicle. I sent HADDAD Subaru clear photographic evidence, including a penny inserted into the tire tread showing the tread depth is well below safe limits, yet my concerns were not properly addressed. In addition, every wheel was out of balance by approximately ¼ ounce, causing unnecessary vibration. Even more concerning, the dealership left a wheel spacer installed on one front wheel while the matching spacer was missing from the other front wheel. This is a basic oversight that should never happen if the vehicle actually underwent a thorough inspection. When you buy a performance vehicle, you expect it to be clean, safe, and properly inspected before delivery. Unfortunately, that was not my experience. Based on the condition of the vehicle and the numerous issues that were missed, I have serious concerns about the quality of HADDAD Subaru’s inspection process and would not recommend purchasing a vehicle from them.

Very good,had a little hiccup with the check but got the - SWACKER101

Very good,had a little hiccup with the check but got the deal done quickly and fair for both parties.

Amazing service department as well as sales department. - marks8448

Amazing service department as well as sales department. Both are patient and have worked with us and our financial needs.

I was very satisfied with the service. - jbrandenburg80

I was very satisfied with the service. I got all the people there that I dealt with were very polite. I will keep on dealing with Subaru.

I went out to find a new car because my lease was - oonagoona

I went out to find a new car because my lease was expiring. Thought about another make, but I returned to Subaru, because of the great help I got from Tony Bovino! Tony deserves a ten star rating because he kept a Subaru customer a Subaru customer!

I bought my 2024 Subaru Impreza in July and recently hit - Marcus V

I bought my 2024 Subaru Impreza in July and recently hit 6K miles, prompting me to seek my first oil change, tire rotation, and a safety recall fix. After checking with various local Subaru dealerships, including Goldstein, Mackey, North Country, and finally Capitaland, I chose Capitaland due to a friendly and competitive service from Barry. I scheduled, dropped off the car, promised a 1.5-hour service and received a prompt call for pickup. Upon returning, I found the car ready but was disappointed to discover grease/oil stains on the driver's seat, oil/grease/dirt and scuff marks on the door sill, oil/grease/dirt on my new Weather Tech floor liner, and fingerprints on the windshield where the service reminder sticker was placed. Despite always keeping my car well-maintained, I had to address these issues with Darrel and Tony from the service desk. Although the problems were promptly resolved and I received an apology, the experience left me disappointed and frustrated. Vehicles are very expensive and when we place them into the hands of a dealership, a certain level of trust is granted. We customers expect that our investment will be respected and cared for with the utmost attention to detail. To add insult to injury. This morning, I noted oil/grease residue on the beige headliner of the driver side grab bar area and so I got to spend an hour of fun on my day off, cleaning up the grease. The service department is the heart of a dealership; the brand as a whole. Service is an opportunity for dealerships to highlight their strengths, technical skills/knowledge, attention to detail and respect for the product and their customers. Such experiences do have a negative impact on future purchasing decisions and it's unacceptable for people to spend money and have their vehicle disrespected. - Reusable/Washable Seat covers? - Paper floor liners? - Watch for placement of boots and hands? Is anyone in the service department performing a once over of a customer's vehicle to ensure everything is acceptable before the customer signs paperwork, pays for service and drives off? Overall, this was not a good experience and I'm hopeful this service department can do better in the future. If so, I will update my review to reflect the experience.