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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
611 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 611 reviews

December 13, 2023

Always pleasant, nice waiting room, full explanations of any issues. I've bought my cars here as well. More

by LBSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had servic, not sure of the name.
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Dec 27, 2023 -

Subaru of Utica responded

We're delighted to know you've had consistently pleasant experiences at Subaru of Utica, LB! We appreciate your loyalty. Thanks for the positive feedback about our waiting room and effective communication during service visits. Let us know if we can assist with anything else in the future.

Helpful
December 13, 2023

Great service and ion time Emailed me when it was completed. Definitely going back when needed More

by SKINEWYORK58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Subaru of Utica responded

Nothing makes us happier than hearing a job well done led to a guest of ours committing to returning in the future. Thank you very much for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll see you again next visit here at Subaru of Utica.

Helpful
December 13, 2023

Awesome Dealer ship great sales team the service department is the best great team every by everyone More

by HUTCHINGSFRED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Subaru of Utica responded

It's always wonderful to hear customers say they enjoy great experiences while working with our sales and service teams! Thank you very much for the compliments and trust in us with your time and business. Travel safe, enjoy the road and come back to see us again anytime here at Subaru of Utica.

Helpful
December 13, 2023

Had a great experience working with Mike Green on getting my Crosstrek. I felt he cared about getting me into the car I wanted at the price I wanted to be at. More

by CLOTARIO1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green
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Dec 13, 2023 -

Subaru of Utica responded

Mike takes a lot of pride in knowing his attentive guidance helps our guests find the best vehicle to meet their needs and interests, and your compliments will mean a lot to him. Thank you from all of us here at Subaru of Utica for your time, business and kind feedback. We wish you many fun and safe adventures ahead in your new Crosstrek and are here to help with anything you may need along the way.

Helpful
December 12, 2023

Patient and excellent customer service! Jonathan was amazing to work with! So happy with my vehicle! More

by MLVOGT20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Dec 12, 2023 -

Subaru of Utica responded

Nothing brings us more joy than hearing a valued guest of ours is happy with their vehicle. Thank you very much for working with Jonathan and our Subaru of Utica team. He'll be thrilled in learning his guidance was excellent, and all of us wish you exciting and safe adventures ahead. Please don't hesitate to reach out to the team whenever we can be of support along the way.

Helpful
December 12, 2023

Very attentive and thorough. Friendly and professional. Paul was very patient with this tech challenged lady. The popcorn was good too! More

by COOLMARJ1224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Dec 13, 2023 -

Subaru of Utica responded

It was our sincerest pleasure to help with everything here at Subaru of Utica. Thank you very much for the opportunity to work with you and then taking the time to leave the lovely feedback. We're proud to hear you enjoyed attentive, thorough, friendly and professional assistance - and the popcorn - and your compliments will bring a smile to Paul's face. Travel safe, enjoy the road and reach out to us again any time we can be of service.

Helpful
December 10, 2023

Our salesman was very knowledgeable and helpful. He carefully explained everything to us and answered all of our questions. More

by MARYORB21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2023 -

Subaru of Utica responded

It's a big decision buying or leasing a vehicle, Mary, and we want our Subaru of Utica guests to feel comfortable with their choice. Hearing you enjoyed informative and knowledgeable guidance while working with our team makes us proud. We're here to help with anything else you may need moving forward, so reach out for support any time. Adventure safe and have fun!

Helpful
December 10, 2023

I had my ‘19 WRX in for 120K service and the crew did a great job with all the work that was needed. The car is back in my hands and running smoothly. I will be back for my next check up for sure. More

by JJENKINS110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
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Dec 10, 2023 -

Subaru of Utica responded

It's our pleasure to help care for your Subaru WRX, and we sincerely appreciate you trusting the team with the task. Thank you very much for the kind feedback. Hearing you'll be back for future service means a lot to us and we look forward to your next visit here at Subaru of Utica.

Helpful
December 10, 2023

My husband and I had a very pleasant and professional experience with the entire team Subaru Utica team. I felt very well taken care of and would recommend without hestitation Subaru Utica. More

by ELINDEMUTH57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder, Nick Borelli
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Dec 11, 2023 -

Subaru of Utica responded

Thank you very much for the opportunity to work with you and your husband. Learning we earned the recommendation of an amazing Subaru of Utica guest means the world to our team, and we sincerely appreciate your kind compliments. Please don't hesitate to reach out if we can be of help with anything else moving forward. Enjoy the road and travel safe!

Helpful
December 10, 2023

I got an oil change at 8:16. Which my appointment was originally at 8:30am and they took care of my car so fast and also even washed my car which was very very dirty. They called More

by PAOLA_DIAZ55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2023 -

Subaru of Utica responded

We're happy to accommodate our Subaru of Utica guests early whenever possible, Paola. Thank you for the very kind feedback and trust in us with your maintenance needs. It was our pleasure to get you quickly and safely back on the road in a freshly cleaned car. Travel safe and please visit us again whenever we can next be of service.

Helpful
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