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Subaru of Utica

Utica, NY

4.8
525 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 525 reviews

January 30, 2020

Thank you Justin Justin was extremely helpful finding the vehicle we were looking for , very courteous and professional. Will go back again for our next vehicle. All More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
Feb 02, 2020 -

Subaru of Utica responded

Pam, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

January 23, 2020

Most enjoyable car buying experience ever! What a great experience! Jim Shamis was a great guy to work with! He is very knowledgeable about Subarus and cars in general. He made us feel extreme More

by Pat and Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Shamis, Jim Spencer
Jan 24, 2020 -

Subaru of Utica responded

Pat And Jack, thank you for your kind review; we are happy to pass along your comments to Jim Shamis at Carbone Subaru of Utica! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 07, 2020

Very Pleasant Experience My experience in purchasing my new Outback was excellent from the first moment walking into the showroom through to delivery of the new vehicle. Betha More

by Dawn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bethany Trout
Jan 08, 2020 -

Subaru of Utica responded

Dawn, we really appreciate your great feedback! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

December 18, 2019

Quick, Easy and Pleasant Paul Snyder helped me through the process of getting my Subaru Crosstrek. He streamlined all the aspects of buying a car and in fact helped greatly More

by Cheryl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
Dec 19, 2019 -

Subaru of Utica responded

Cheryl, thank you for your kind review; we are happy to pass along your comments to the team here at Carbone Subaru of Utica! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 03, 2019

Knowledgeable and Personable Sales People Bethany, my sales rep is very knowledgeable about Subaru cars, she was extremely helpful answering my questions, pointing out options and different fe More

by Donald from Hamilton, NY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Trout and Jeff Hannagan
Dec 04, 2019 -

Subaru of Utica responded

Donald From Hamilton, Ny, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

October 19, 2019

Excellent Our salesman Brian was very helpful thank you very much . Will buy another Subaru from Brian in about two years experience was easy to buy. More

by Melven53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton
Oct 21, 2019 -

Subaru of Utica responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Melven. Thank you so much for choosing Carbone Subaru of Utica as your first choice for service!

Nov 13, 2019 -

Melven53 responded

Salesman was very helpful,will buy again.

October 05, 2019

This is my 3rd car from Carbone Brian took his time to price compare, answered my million questions and left me leaving very satisfied with our new Forester. Thanks again More

by Satisfied
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 07, 2019 -

Subaru of Utica responded

Thanks for the positive feedback and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

October 05, 2019

It would be to your benefit to see Peter Kuchler at Carbone Subaru, he has been easy to work with and has my best interest at heart. This is my 4th Subaru and my 2nd purchase through Peter. More

by Black_Magic_18
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Kuchler
Oct 07, 2019 -

Subaru of Utica responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

September 29, 2019

Had a great experience I had a pleasure working with Brian who was the salesman that sold me my new 2019 Subaru WRX Limited! Brian didn't make me feel like he was just tryin More

by Haris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton
Oct 01, 2019 -

Subaru of Utica responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Haris. Thank you and we hope to see you again!

September 24, 2019

Got a lemon Traded a good vehicle for a lemon didnt even get 3000 miles on the trade in and it was in the shop 7 times.i thought sales would work with me but you More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike green you bought it you own it
Sep 25, 2019 -

Subaru of Utica responded

Me, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you.

Oct 04, 2019 -

Me responded

Who could I set down and talk to about getting into a different vehicle no b big deal just something of same value as my lemon I know you people can get me into something without any problems. I won't deal with Mike green he dont want know anything i won't deal with Rick vaccaro because he just passed my issue on to somebody else and jerry suydam pushed me onto a salesperson that had not been there that long so if i can talk to somebody more reasonable i hate to have to go any further up with this thank you