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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
601 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 601 reviews

November 25, 2023

Excellent service dep. They listen and help as needed. They show you the problem and help More

by NUTTYSAIL
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Vincent
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Nov 26, 2023 -

Subaru of Utica responded

It is stressful sometimes when vehicle maintenance and repairs are necessary, and our team is dedicated to helping clients enjoy the smoothest experience possible while we tend to their needs. We're delighted to hear you received attentive and informative care and the team is proud to have earned your commendations. Travel safe and please consider us again here at Subaru of Utica for any future automotive needs.

Helpful
November 25, 2023

My service person was awesome and happy. I found the service mgr to be very awesome with a woman sitting next to me. He was so kind and thoughtful that it made me definitely want to always c More

by CCONKLIN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
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Nov 26, 2023 -

Subaru of Utica responded

Thank you very much for taking the time to leave our service team this kind feedback. It truly brightens the day to hear we not only delivered you a great experience but that you overheard an example of our commitment to customer care when working with another guest as well. We're always here and happy to help at Subaru of Utica, so travel safe and we'll see you again next visit!

Helpful
November 23, 2023

Service center needs to get a more reliable phone connection . Phone tree is useless. No one calls back bec of too many calls and not enough resources to take calls More

by DDBEARTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez utica
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Nov 26, 2023 -

Subaru of Utica responded

Hello, Thank you for providing this feedback. Communication plays a large role in the positive experience we strive to deliver our guests, and we will work to improve in this area moving forward. If you have additional concerns that need addressed or would like to speak about this issue personally, please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Your satisfaction is important to us and we hope you'll continue to trust us as your vehicle service partner. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

Helpful
November 21, 2023

Great dealership. Always treated very well there and all issues were taken care of in a professional way. More

by BARBRALPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Subaru of Utica responded

Thank you very much for complimenting our team's professionalism and dedication to your satisfaction. It's our pleasure to be of service whenever we're needed and we look forward to working with you through the future here at Subaru of Utica.

Helpful
November 21, 2023

Tyler is an amazing Subaru rep to work with. He takes the time to explain in detail any issues with my vehicle and every option available. Also answers any questions I may have. All the reps More

by KMB1569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 21, 2023 -

Subaru of Utica responded

Hello, Keeping our Subaru of Utica service guests comfortable while we tend to their vehicle is a top priority, and informative communication plays a large role in our commitment to customer satisfaction. Tyler will be proud to hear he helped us to meet that objective while working with you, and our team will sincerely appreciate the amazing compliment as well. Safe travels and we'll see you again next service visit.

Helpful
November 18, 2023

The salesman was excellent and the rest of the staff did everything they could to get me into a new Subaru. More

by GMERWIN300
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio joseph
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Nov 19, 2023 -

Subaru of Utica responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Stenio can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Allen Hutchings General Sales Manager AHutchings@carbonecars.com

Helpful
November 17, 2023

Richard in service, welcomed me with a smile and professionalism and made sure everything was in order with my service appointment and that I was comfortable in the waiting room. Enjoyed my video of More

by NKOLEDA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Phinizy
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Nov 19, 2023 -

Subaru of Utica responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Allen Hutchings General Sales Manager AHutchings@carbonecars.com

Helpful
November 16, 2023

Very helpful listening to our concerns Friendly people helpful through the process of getting a new car More

by PALMACARNEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Subaru of Utica responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Allen Hutchings General Sales Manager AHutchings@carbonecars.com

Helpful
November 15, 2023

Needed routine check done efficiently and throughly including oil change and tire rotation and multipoint inspection More

by DJSTEWART0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 15, 2023 -

Subaru of Utica responded

Thank you very much for working with us to care for your vehicle. We love hearing our Subaru of Utica guests enjoyed thorough and efficient service and your compliments will mean a lot to the team. Safe travels and we'll see you again next visit.

Helpful
November 15, 2023

Your courtesy was admirable! with this diagnostic your service provided I am not wondering anymore what was the problem.God Blessing!Forester&Jasmine More

by NARINCO1950
Recommend Dealer
Yes
Employees Worked With
All staff that worked for Forester and talked with me.
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Nov 16, 2023 -

Subaru of Utica responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Utica, we look forward to having you as a valued customer for many years to come! Best Regards, Allen Hutchings General Sales Manager AHutchings@carbonecars.com

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