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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
878 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 878 reviews

March 17, 2024

We have been talking with PAUL SNYDER since November 2023. My husband being a disable Vietnam Veteran were trying for help from the V.A. MY husband has a hard time getting in & out of some vehicles. So More

by przelski1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Mar 18, 2024 -

Subaru of Utica responded

It was our sincerest honor and pleasure to help with everything here at Subaru of Utica, and we truly appreciate having the opportunity to assist you and your husband with your vehicle purchase. That you chose to work with us despite being from several states away means a lot to us, and Paul will be proud to hear his informative, knowledgeable and thorough guidance helped make for an incredible experience. Though we aren't right next door, please do not hesitate to reach out to us for any additional support you may need. Safe and happy travels to you both!

March 17, 2024

Car buying can be a hassle but Justin did great! He had us test drive multiple cars to ensure we were matched with the right vehicle for us. A car is a large investment and I didn't feel like we wer More

by ZAJACS1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
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Mar 18, 2024 -

Subaru of Utica responded

It's very important that our team does everything possible to help guests find their perfect vehicle match and that they do so in the most seamless way possible. Justin will love knowing his pressure-free guidance was commendable and helped you to be confident when making your large investment choice. We're dedicated to helping you keep that investment its most valuable as well and are happy to help with anything else you may need. Travel safe and enjoy the road.

March 17, 2024

Pleased with the service I received. The staff were professional. The waiting room was very comfortable and clean. My experience was a pleasant one More

by FRANV80
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Subaru of Utica responded

Thank you, Fran, for leaving us the wonderful feedback. It was our pleasure to help you enjoy a comfortable wait and pleasant experience as we tended to your vehicle. Our team of professionals will be ready to repeat the performance whenever you next visit us at Subaru of Utica.

March 16, 2024

Tyler in service was amazing as usual. I had another excellent service experience at Subaru of Utica! More

by andy0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Batista
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Mar 18, 2024 -

Subaru of Utica responded

Tyler will love hearing your experience working together at Subaru of Utica has always been amazing, Andy. Thank you very much for your kind feedback and continued trust in the team with your automotive needs. Drive safe and come see us again whenever we can next help.

March 16, 2024

The sales person mike and manager were incredibly helpful and very knowledgeable to work with. They were extremely supportive and took great care in making me feel extra confident in buying a new Subaru! More

by P-MRZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Mar 18, 2024 -

Subaru of Utica responded

Customer confidence is our top objective at Subaru of Utica, and we're thrilled to hear it was earned while working with you. Thank you very much for the opportunity to gain your business and for taking the time to leave the wonderful feedback. Mike and the team will be proud to have earned the praise for their supportive, caring guidance and we all wish you many fun and safe travels ahead. Come back and see us again sometime down the road.

March 16, 2024

The waiting area is comfortable, the people are pleasant. The check-in area is efficient. More

by ADAMATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Subaru of Utica responded

Thank you, Adam, for working with us to care for your vehicle at Subaru of Utica. Your compliments regarding the pleasantness of our team and commendations for our waiting and check-in areas are sincerely appreciated. Safe travels and we'll see you again whenever we can next be of service.

March 15, 2024

Tyler made sure the parts were in stock before I made the 60 mile trip to have my wheel bearings replaced. Service was great! Thank you. More

by KIMEGENHOFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Subaru of Utica responded

It was our pleasure to be of service, Kim, and thank you for traveling so far to work with us here at Subaru of Utica. Your kind feedback will mean a lot to Tyler, and we're happy to have been able to ensure a seamless visit once you arrived. Travel safe and reach out to us again whenever we can next help.

March 15, 2024

Pleased with service. Had difficulty making appointment: no answer from service extension number after multiple attempts, when selected main line’s option to leave a mes More

by LUMARK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Subaru of Utica responded

Hello, Thank you very much for your time, business and patience. It's regrettable your initial attempts to schedule service with our dealership did not go smoothly. Providing our customers an easy experience is a priority, and your feedback has helped us to identify an area where we can improve moving forward. Your satisfaction is valued, and if you would like to discuss this experience with me directly or provide additional details, please feel free to contact me at danielperkins@carbonecars.com. If you provide your preferred contact method and availability, I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

March 15, 2024

We were very pleased with the way everybody treated us, and explained everything about our new car. More

by TOOLMYKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Guzman -5 star!!!
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Mar 15, 2024 -

Subaru of Utica responded

We're very pleased to have earned the kind feedback and we thank you for trusting us with the opportunity to earn your business here at Subaru of Utica. It was our pleasure to help with everything and provide you all the information you needed to be confident with your new vehicle. The team is here for any additional support if necessary and can be reached at any time. Travel safe and enjoy the road!

March 15, 2024

Jarred was friendly and knowledgeable Very helpful Easy to complete purchase and take home my car More

by DEBKLINGLER88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Kraszewski
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Mar 15, 2024 -

Subaru of Utica responded

Thank you, Deb, for working with Jarred and our Subaru of Utica team. It's great to hear you enjoyed an easy purchasing experience thanks in part to Jarred's friendly and knowledgeable guidance, and he'll be appreciative of the thoughtful feedback. Enjoy the road in your new ride, travel safe and please consider us again for any future automotive needs.

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