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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
878 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 878 reviews

March 02, 2024

Very professional, courteous and helpful. Even with a crush of extra service due to a storm they made the visit a good one. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justinj Sturtevant
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Mar 05, 2024 -

Subaru of Utica responded

We appreciate your patience and understanding, and thank you very much for leaving us such thoughtful feedback. It's always nice to hear our Subaru of Utica service guests enjoyed their visit, and that the team's professional and courteous help shined. Please travel safe and consider us again for any future automotive needs.

March 02, 2024

Great working people and great costumer service. they were really fast and helpful. My car is now in good working order. More

by tjgood1863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcann
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Mar 05, 2024 -

Subaru of Utica responded

Thank you, TJ, for your positive feedback and trust in us with getting your car safely back on the road. It's awesome to hear you enjoyed fast, helpful and great customer service while we tended to your vehicle and we're happy to have been of help. Come back and see us at Subaru of Utica whenever we can next assist and we'll work even harder to earn that fifth star.

March 02, 2024

Very personable, vibrant, as well as efficient. Everything was done very professionally and pleasantly~ Keep up the good work! More

by JDBCHR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Mar 05, 2024 -

Subaru of Utica responded

We take pride in being trusted with your automotive needs here at Subaru of Utica, and it's our pleasure to deliver you personable, vibrant and efficient assistance. Thank you very much for the wonderful feedback. Our team will be ready with the same professional, pleasant care when it's time for your next return.

February 29, 2024

Quick and efficient. Tyler @ the service desk was very easy to deal with, very pleasant and knowledgeable. More

by LISAPETRONIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Subaru of Utica responded

Tyler will be proud to hear your compliments, Lisa, and it was our pleasure to deliver you a fast and efficient service visit. Thank you for working with us to care for your vehicle and leaving the kind review. Safe travels and we'll see you again down the road here at Subaru of Utica.

February 29, 2024

Quick and responsive, friendly and informative. Very nice waiting area. It was a pleasant experience. More

by GARYCANTER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPherson
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Mar 01, 2024 -

Subaru of Utica responded

We appreciate the compliments, Gary, and your trust in the Subaru of Utica team with your vehicle's care. It was our pleasure to deliver you fast, friendly, responsive and informative service. Travel safe and come back to see us again whenever we can next assist.

February 29, 2024

Pleased but wait time was double the time I was told it would be when I got there More

by CVEHOSKI
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Subaru of Utica responded

Thank you for your positive feedback and patience while we tended to your vehicle. Regrettably unforeseeable delays can occur on occasion, and we apologize for any inconvenience you were caused. We're happy to hear you remain pleased with our efforts and will work to do better when you next visit.

February 29, 2024

I'd like to greet Jon Guzman, client-oriented specialist from Subaru of Utica who makes quick decisions. Proactive person. More

by Iurii Gryga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Guzman
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Feb 29, 2024 -

Subaru of Utica responded

Thank you again, Lurii, for your thoughtful feedback. It's important to Jon that our Subaru of Utica customers feel appreciated and informed at all times, and he'll be proud to have earned your commendations. We're grateful for your time and business and we hope you have safe and happy adventures ahead. Come back and see us again sometime.

February 28, 2024

Great place to due business with. First time Subaru owner happy with the vehicle so far. More

by JUROME21
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan in sales, Christopher Cardello
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Feb 28, 2024 -

Subaru of Utica responded

Few things are more fun than welcoming a new Subaru owner to our dealership family. Thank you very much for the opportunity to gain your business. It means a lot to us hearing you enjoyed your time spent with the team and that you are happy with your purchase. Please be sure to reach out to us if we can assist with anything else moving forward. Travel safe, enjoy the road and come back to see us again sometime at Subaru of Utica.

February 28, 2024

Very fast and professional staff . The waiting area was clean and comfortable and I received a nice video of my car. More

by LILICARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Subaru of Utica responded

We're glad to know you had a positive experience at Subaru of Utica! Our team works hard to provide professional service and maintain a comfortable waiting area. Thanks for your feedback regarding our video service as well. It's our pleasure to help care for your vehicle, Lili, and we look forward to seeing you again in the future.

February 28, 2024

“Amazing customer service! My go-to dealership.” Amazing customer service! They helped me from the moment I stepped in. Associates were very thoughtful and offered beverages w More

by BPROSSER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese, Bailee Haddad
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Feb 28, 2024 -

Subaru of Utica responded

We're thrilled to be your trusted "go-to" dealership for all your automotive needs! Thank you very much for the wonderful review. It's our pleasure to deliver you amazing customer service and help you to be comfortable while we tend to your vehicle. Travel safe and we'll see you again next visit here at Subaru of Utica!

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