Subaru of Utica

Quality and performance of the car and performance of the service department are equally important to our choice of dealership. Also very happy with our experiences with employees in sales. Thanks! service department are equally important to our choice of dealership. Also very happy with our experiences with employees in sales. Thanks! More

I had a great purchase experience with Cameron Magnussen. My wife and I separately test drove several vehicles and Cameron was patient, knowledgeable, and efficient throughout. I did not feel pressured, even My wife and I separately test drove several vehicles and Cameron was patient, knowledgeable, and efficient throughout. I did not feel pressured, even when I was upfront that I wouldn't be buying for another 1-2 months. I felt I could have an honest conversations about what I was looking for, with no games. The purchase process was smooth. Cameron and manager Brandon Jones found me the car that I wanted and gave me a price I was happy with. The financing process with Nick Borelli was straightforward. Cameron and Nick gave good explanations of the various optional service packages (extended warranty, oil change package, etc.) - I ended up purchasing all the packages they recommended, but did not feel any pressure to do so. More

We scheduled a transmission flush and service with Subaru of Utica. I picked up the car and noticed the trans fluid was the same color (brownish red) so I called and asked if they did the work and was assure of Utica. I picked up the car and noticed the trans fluid was the same color (brownish red) so I called and asked if they did the work and was assured it was. I asked why the fluid was red, and not blue like the new oil. Mech told me all they did was drain 4 quarts and refill 4 quarts. $350 for a quick drain and fill and I can garrentee they didn't even do that....... Avoid this place. More

Fantastic customer service, easy to work with, was able to close a deal quickly and efficiently. to close a deal quickly and efficiently. More

Nice dealership. Everyone is very friendly. Service is good. Like the videos to show what the techs are seeing. It's the only place I have ever had service done wh Everyone is very friendly. Service is good. Like the videos to show what the techs are seeing. It's the only place I have ever had service done where I don't mind waiting. The waiting area is nice, clean. Can't recall the names of the people in Service but they are all very good. More

They were able to get to the bottom of the problem. It could have been much worse. It could have been much worse. More

We appreciate you, but we feel we were overcharged this time. Needed a mirror - brought the car in - an hour drive - you forgot to order a part- came back and were charged labor again. Expensive. time. Needed a mirror - brought the car in - an hour drive - you forgot to order a part- came back and were charged labor again. Expensive. More

In general all of the people that I have dealt with at Subaru Utica have been pleasant. But one employee in particular is a shining star! I’ve met with Val twice since picking up my new car and he has “go Subaru Utica have been pleasant. But one employee in particular is a shining star! I’ve met with Val twice since picking up my new car and he has “gone above and beyond” my expectations in helping me! He is patient and kind in explaining everything and his assistance was so appreciated. Val stood out to me as being a very valuable employee! I have one concern though. When I brought my car in to have rain guards installed and the anti-rust treatment, the man who logged me in in the service department, checked my car and said I have 1600 miles on it. Then the technician who installed the rain guards sent me a video and he also mentioned you have 1600 miles on your new vehicle. When I picked the car up around 5:30 PM that evening I checked the mileage and there was 1688 miles on the car. I was surprised but I did just drive back home. The more I think about it I cannot understand how 88 miles were put on my car, someone said it was going to Don’s Ford for this treatment. So again, I am concerned that 88 miles were put on my car. I thought your company should be aware of this. More

I have always brought my subarus here for service. Everyone who works here is friendly and helpful. My purchase of my impressa recently was handled by Cameron Magnussen. He was very knowledgeable an Everyone who works here is friendly and helpful. My purchase of my impressa recently was handled by Cameron Magnussen. He was very knowledgeable and made the experience go smoothly. More

Very respinsive to our needs, and took the time show all about the car and business. about the car and business. More