Suburban Chevrolet Cadillac of Ann Arbor

Excellent Customer Service! Veronica Bryan went out of her way to make the purchase of our new vehical easy, fast and exactly what we wanted! She offered several options to us to ensure we got the best ve her way to make the purchase of our new vehical easy, fast and exactly what we wanted! She offered several options to us to ensure we got the best vehical that fit us and our family. I will recommend Suburban of Ann Arbor and Veronica specifically to all my friends and family. More

Andy was very helpful and friendly. I appreciated that he wasn't pushy at all. Multiple members of my family have purchased cars from him. I would absolutely refer family members and friends. wasn't pushy at all. Multiple members of my family have purchased cars from him. I would absolutely refer family members and friends. More

We bought a used truck for my husband's birthday. We wanted to surprise him and Andrew went right along with the concealment of the surprise. When my husband called Andrew to inquire about whether the wanted to surprise him and Andrew went right along with the concealment of the surprise. When my husband called Andrew to inquire about whether the truck was still available, Andrew told him it was out on a test drive, making it the grandest surprise ever when my husband's twin brother drove up to our house in the truck! Andrew gave us the best possible price, and made the experience a joy. Sincerely, Marie Heys. More

I want to thank Suburban for the repairs done in Dec. But I want to thank Suburban for the repairs done in Dec. But must of all I left a CD in the unit when it was replaced, it was not a big issue as it was I want to thank Suburban for the repairs done in Dec. But must of all I left a CD in the unit when it was replaced, it was not a big issue as it was a copy. But in the mail a few days ago I recieved my CD. Thank for going the extra mile to return it. You guys are my choice when asked where to go for auto repairs. Thanks, Dan Stange More

Suburban Chevrolet and Cadillac was by far the best dealership I have worked with. My salesman Curtis Berjeski was as good as they come. The Whole team at Suburban was friendly and easy to work with. dealership I have worked with. My salesman Curtis Berjeski was as good as they come. The Whole team at Suburban was friendly and easy to work with. The Used car manager and finance manager went the extra mile to make sure I was right where I wanted to be with price and payment. My friends and family will continue to use suburban for all our vehicle needs. Thanks guys More

Very sloppy. I had test driven several cars before finding the one I wanted to purchase... that is when the problems started. The number of loopholes required to purchase the vehicle was surprising an finding the one I wanted to purchase... that is when the problems started. The number of loopholes required to purchase the vehicle was surprising and the communication between the finance, sales, and management teams seemed to be non-existent. Eventually, I had left my credit card info with my salesman to process the payment only to HAVE TO CALL THEM BACK hours later to find the car I thought I had just purchased had been sold. The dealer did find a different car, a 2011 CTS base... not quite the vehicle I had in mind... oh and the price tag was $5000 more.... and that's not all... the car was suppose to meet several conditions, bluetooth being a feature I almost require due to my work. As it turns out, neither the salesman or I were aware that this particular vehicle which I had just signed for did not have that equipment... and of course at that point I had spent nearly 2 full business days at the dealership and they had collected their check, so it wasn't their problem anymore. Needless to say I discourage any one to work with this particular dealer for their lack of customer service, follow-through, and disclosure. In fact, if when/if I find myself passing by this dealership and I happen to be on the phone (not via the car's integrated bluetooth system, obviously) or with a passenger, I will be sure to share my disdain. More

My experience at Suburban was Great. Veronica was extremely helpful, I gave her my budget and told what I was looking for and before I knew it I was signing papers! extremely helpful, I gave her my budget and told what I was looking for and before I knew it I was signing papers! More

I have purchased/leased my last three cars with Suburban. Each experience has been wonderful. I have to say my most recent experience was by far the best. Veronica Bryan is a true professional. She took the Each experience has been wonderful. I have to say my most recent experience was by far the best. Veronica Bryan is a true professional. She took the time to really understand what type of car would best fit my needs. She was on top of every single detail. Kept me informed, worked within my budget and exceeded my expections. I really cannot say enough about Veronica and the team at Suburban. I highly recommend working with Veronica on the purchase or lease of your next vehicle. More

I originally purchased my Cadillac xxx from Mark Brown in August of 2011. Last month I took my car in for service. I went to pick it up after service hours. When I started the car up, there was a terrible August of 2011. Last month I took my car in for service. I went to pick it up after service hours. When I started the car up, there was a terrible belt screechng noise and I did not want to take the car. Mark was there. He came to my rescue! He called the service manager but was unable to reach him. It told him that I needed transportation for the next day and Monday, but the car rental place that the dealership utilizes was closed. He stayed late on Saturday, worked with the sales manager, and got me a car to drive. He went above and beyond on a Saturday night! I will definitely use Mark as my salesman for any future car buying needs. More

I had been searching for the right Cadillac xxx for 2 months. I found what I wanted on Suburban's web site. I called Mark Brown and he immediatly emailed all the info I asked for. We had an agreement on months. I found what I wanted on Suburban's web site. I called Mark Brown and he immediatly emailed all the info I asked for. We had an agreement on a good price after a couple of phone calls. I live over a thousand miles away from Suburban and planned to fly into Detroit and drive the car back home. Mark offered to have someone pick me up at the airport and assured me the car would be completly serviced, gased up and ready for me to drive home. Brad was waiting for me when I landed in Detroit and we had a pleasant ride to Ann Arbor. Mark showed me the car as soon as I arrived. It was even better than he had descibed. It was ready to go. We completed the paper work in about an hour and I was on my way. It was by far my best dealership experience ever. I recommend Mark Brown and Suburban to everyone. More