Suburban Chevrolet Cadillac of Ann Arbor

We went to Suburban Chevy in Ann Arbor to purchase a pre-owned vehicle. My husband found something he liked and called the saleman, the next day (Friday) to negotiate. After many calls back and forth th pre-owned vehicle. My husband found something he liked and called the saleman, the next day (Friday) to negotiate. After many calls back and forth they struck a deal and my husband put $100 to hold the vehicle until he could pick it up on Monday. Two hours before we were set to pick up the vehicle, the sales manager, Scott Green (who had been part of the negotiations), called my husband. He said that he could not follow through with the deal that was negotiated on Friday and if my husband still wanted the car he had to show up with an extra $600! My husband told him he did not trust the dealership and would not do business with them. We put in a complaint with the BBB as well. I advise everyone else to walk away from any deals these guys try to make. They are sleezy and did the old "used-car saleman bait and switch" routine - do not trust them!? More

Andrew found a specific used vehicle that I would otherwise never to be able to find. Brought it from the South to Michigan in just a couple days. He went above and beyond to make sure it was perfect otherwise never to be able to find. Brought it from the South to Michigan in just a couple days. He went above and beyond to make sure it was perfect. The price was great and I have exactly what I want More

Jim was very helpful evethought we could not put a deal together due to what I owe on my cobalt I hope to puchase a Malibu from jim in the future!!! Scott was the manager I met that explained the situation together due to what I owe on my cobalt I hope to puchase a Malibu from jim in the future!!! Scott was the manager I met that explained the situation so I could understand how to fix my situation and buy a car in the nearfuture. They were both very respectful and didn't make me feel unconfertable! Iwould recomend this dealer to every one.I have had bad dealership experiance in the past ! This was the best! Good luck Jim More

I had to bring my new Saab in for paint defect on the trunk and he helped me get it fixed. I was super happy with the paint and couldn't even tell where it was fixed. Everyone in the body shop was really trunk and he helped me get it fixed. I was super happy with the paint and couldn't even tell where it was fixed. Everyone in the body shop was really nice and when I picked up my vehicle they had detailed the inside and out which was far beyond what I had expected. I have been to other body shops in the past and this is the best experience I have ever had. I would recommend them to anyone who expects quality and good service. Thanks Suburban and thanks to Dominic. More

I was so happy with Anne and Jennifer's Service that I bought a second car from them 2 weeks later. They were able to align my needs in a vehicle with what was available. They were both available after bought a second car from them 2 weeks later. They were able to align my needs in a vehicle with what was available. They were both available after business hours to help me purcahse the vehicles as well More

I have had my Saab 9-3 serviced at Suburban since early 2006. They have always done an excellent job, which paved the way for me to go there for various services before and after the warranty period. I had 2006. They have always done an excellent job, which paved the way for me to go there for various services before and after the warranty period. I had the most interaction with the Service Manager, John Millard. He has been very courteous, honest and very attentive to my needs with the car, and very resourceful as well. I'd highly recommend the Services Department of Suburban-Ann Arbor for a job well done in every aspect. More

i was in the market for a newer car and had been to several dealers I choose to buy my malibu from suburban because Craig & his manager scott were the most understanding of my situation a very helpful several dealers I choose to buy my malibu from suburban because Craig & his manager scott were the most understanding of my situation a very helpful ! I would More

I had a great experience with this dealership and Anne Martin in particular. The process was painless and they were great. They helped me a lot in picking out the vehicle and when I went in for the purc Martin in particular. The process was painless and they were great. They helped me a lot in picking out the vehicle and when I went in for the purchase, they had everything waiting. It was quick, thorough and very professional. They gave me all the numbers I would need in the future for the dealership and Cadillac. I would strongly recommend this dealership. More

My experience with this dealer began when our two vehicles required body repair. I think it was Mike Butler (from Suburban of Troy) told us to check out Suburban Ann Arbor (our kid's went to gymnast vehicles required body repair. I think it was Mike Butler (from Suburban of Troy) told us to check out Suburban Ann Arbor (our kid's went to gymnastics together). Both mine and my wife's car needed work and I made an appointment for repairs and ventured out to Ann Arbor. The entire body repair team went above and beyond to make sure our vehicles were fixed very economically, perfectly and quickly. They made sure we had a loaner as this was not covered under insurance and coming out of pocket. I informed them that I would definitely return to buy a vehicle. The body shop had Rachel Beck contact me. Rachel worked around my schedule and would send me vehicles to preview online. This went on for almost two months. When I was able to narrow down my search Rachel invited out to test drive a few vehicles. I had driven over my Jeep (my lease from another dealership), and figured I would have a decision made in about a week. We passed by a Blue Malibu on the way to a White Malibu to test drive. I stopped her and asked for the keys to the Blue one - I knew that would be the vehicle. Fast and efficient - I test drove the vehicle for about ten minutes. Two hours later, my lease was returned and I was on my way in my new (used) car. A week later I received some awesome cookies in the mail from Rachel - a great way to sweeten the deal I already had. I will definitely return to Suburban again for my next vehicle. More

All three purchases with Suburban Saab (and its predecessors Gordon Saab and Goodman Saab) have been pleasant low-hassle situations. They definitely aren't trying to sell cars at MSRP with ludicro predecessors Gordon Saab and Goodman Saab) have been pleasant low-hassle situations. They definitely aren't trying to sell cars at MSRP with ludicrous add-ons. They don't even push extended warranties and the other rip-off extras, though they're willing to sell them if you want them. Generally service has been good. I'm living with two minor things (noticed by no one else) because the service department can't figure out what I'm talking about with the sunroof not shutting completely (which can bring excessive wind rush over 80)... That isn't something that detracts from enjoying the Saab, but it does make me a little more wary of their service department. That said, everything else they've fixed very well over the years. While slightly hesitant, I'll probably buy my next car from them as I have my last three. Though if a dealer opened in Plymouth or somewhere else nearby, I'd certaily explore. More