Suburban Chevrolet - Service Center

Average service visit Brought my car in for oil change and clean off battery terminal. Didn't get car back until almost 2 hrs. later and service advisor had to locate key b Brought my car in for oil change and clean off battery terminal. Didn't get car back until almost 2 hrs. later and service advisor had to locate key because it wasn't turned back in like it should have. Average visit, hope it's better next time. More

Ok, not over the top great Took trick in for oil change tire rotation and a noise in the rear end. Asked service writer about charger unit swap for wireless phone charging. I ha Took trick in for oil change tire rotation and a noise in the rear end. Asked service writer about charger unit swap for wireless phone charging. I had the new unit in the truck, he didn’t understand until explained 4 Times. Stayed they would see if time allowed. This was so confusing to him that he left off the real reason for the visit, rear end noise. Yes, I signed the work order and failed to notice it was not listed, Shane on me, however after looking back at appointment verification this was on the reason listed. Apparently they got a new software program and he had to check me in an old way so then rear end issue fell off the work order. So out of the 4 items, two were done, oil change and tire rotation.... nice More

Tire rotation Staff did a good job to get me out of there within an hour while I waited. They recommended some addl work which I’ll have done in the near future. Th Staff did a good job to get me out of there within an hour while I waited. They recommended some addl work which I’ll have done in the near future. They forgot to wash car. More

Worst service center in Twin Cities This is the absolute worst service center in the Twin Cities. This has gone downhill severely over the past 5 years. GM John Peifer should save the This is the absolute worst service center in the Twin Cities. This has gone downhill severely over the past 5 years. GM John Peifer should save the money on advertising and hire a serious manager for the service department as no one will ever be a repeat customer with service like this, I certainly wont buy here again. I do want to say Sales person Jeff Brick has been a delight to work with over the years. I dont understand how I call for my car, which is ways overdue from when it should have been ready and no one can tell me anything about it becuase the service advisor assigned to my car has the day off. Nobody else would help me, they told me to call back tomorrow. Keep in mind this is a 2016 Malibu I puchased at your store but nobody cares. I could continue on but you have been a big waste of my time and it is apparent to me you dont value my time. Couldnt even find the cashier when i came to check out, unbelievable. More

Great Job My car drove so much more smoother after getting my tires replaced. Plus they were a big difference when we got a big snowstorm the following week & My car drove so much more smoother after getting my tires replaced. Plus they were a big difference when we got a big snowstorm the following week & I was not slipping around as much. More

I has tve most excellent customer service. I was welcomed in a cordially manner. I even though I didn't set an appointment this service assistant helped me out immediately. I walked-in. And he I was welcomed in a cordially manner. I even though I didn't set an appointment this service assistant helped me out immediately. I walked-in. And he right away took my order and serviced my car. Thank you Suburban and your efficient staff. More

not plesant visit this time Was not keept informed of te progress of my car. Needed to have the frame of the drivers seat replaced due not raising up all the way and not going b Was not keept informed of te progress of my car. Needed to have the frame of the drivers seat replaced due not raising up all the way and not going back sometimes at all and someetimes just a little. Still dont think its as it was before the problem started but I can at least possition the seat where I can drive comfortably. Car was not washed when I picked it up and it was running when I got to it. I had the keys and I did not start it. The car wash closed sign was not visable and was not told car wash was closed. Not a faverable visit this time. More

Service The service department was very helpful and kept me informed about the progress of the service work being performed. The staff was friendly and knowle The service department was very helpful and kept me informed about the progress of the service work being performed. The staff was friendly and knowledgeable. More

Great The service was great and the timing of everything was great! The employees are always very friendly. I will definitely continue using this dealership The service was great and the timing of everything was great! The employees are always very friendly. I will definitely continue using this dealership for future service. More

fixed my seatbelt - no problem Andy was attentive and got my seatbelt fixed. I very Much appreciated. I made an appointment and didn't have to wait long once there. Andy was attentive and got my seatbelt fixed. I very Much appreciated. I made an appointment and didn't have to wait long once there. More