Suburban Chrysler Dodge Jeep RAM FIAT- Service Center

Overpriced!!! I showed up for an oil change, and they wanted to charge me almost $80! I had previously booked this service online, with a listed price of $58.69. I showed up for an oil change, and they wanted to charge me almost $80! I had previously booked this service online, with a listed price of $58.69. I had to show the service technician the details on their own web site, in order to get my price changed. He tried to explain it was because they use synthetic oil. The wait time I've been given is 45-60 minutes - for a simple, SCHEDULED, oil change. I was charged for work that wasn't completed last time I was here, and had to have it removed from my bill I buy nothing but Chrysler brand vehicles, and thought I had found my new dealership - I won't be back again, and have to continue my search. Edit - I was contacted by the dealership, and told they would be adjusting their oil change prices, but it couldn't be done overnight. The rep told me they would follow up, once completed. I will update my review again if/when they contact me. More

Best customer service from Ilir! I recently bought a car from Suburban Ann Arbor and had an issue with one of my tires. I brought it to the attention of the Paul, the General Sales M I recently bought a car from Suburban Ann Arbor and had an issue with one of my tires. I brought it to the attention of the Paul, the General Sales Manager and he made sure I got my issue taken care of! Ilir was fantastic, fixing my car and making me feel like a valued customer. Ilir is fantastic at his job and really cares about his customers. More

Service Dept I took my car in for the last free basic oil change, about an hour later it ran hot. Called them, they not only sent a tow trick for me, they sent me I took my car in for the last free basic oil change, about an hour later it ran hot. Called them, they not only sent a tow trick for me, they sent me a loner while they took the time to check things out, they were really nice to me and patient about my concerns and very helpful. Tom and associates were helpful. More

Oil Change I called this morning at 8:23 am to schedule an oil change. Was told by Steve they don't schedule oil changes because they have an express lane that b I called this morning at 8:23 am to schedule an oil change. Was told by Steve they don't schedule oil changes because they have an express lane that brings cars in and out within 45 minutes. I asked him is he sure . He said yes... we service oil changes within 45 minutes. I came in at 10:45am. It's now 12:33 pm and when I arrived I was told in would take an 1 1/2 hours to complete. I again asked, are you sure because I have to leave in 1 1/2 hours. I was again told yes. It's 2.5 hours later and they're just pulling me. I've which people in come in after me and we're finished before me. This is ridiculous and I will NEVER RETURN . More

Dependable advice or service When I have had a question or problem with my Town and Country, I call or drop by Ann Arbor Suburban Chrysler. Recently, had a problem with a tire lo When I have had a question or problem with my Town and Country, I call or drop by Ann Arbor Suburban Chrysler. Recently, had a problem with a tire losing pressure. The Service rep took care of it. i really appreciate the professional courteous responses to my concerns. More

Service and repair Have purchased several cars over the years from the previous owner of this dealership---always had good service and advice. I continued to come for s Have purchased several cars over the years from the previous owner of this dealership---always had good service and advice. I continued to come for service and repairs after ownership changed. I feel I have continued to receive good service and repairs. This week I needed new tires and got them installed. Thank you. More

always welcome! I have always been made to feel welcome when I visit for service, or for looking to buy a car. Very friendly service staff and salespeople. I have always been made to feel welcome when I visit for service, or for looking to buy a car. Very friendly service staff and salespeople. More

Overcharged & Unprofessional Just had the worst service experience with my Grand Cherokee. Took it in for starting problems. I looked it up ahead of time and saw that this problem Just had the worst service experience with my Grand Cherokee. Took it in for starting problems. I looked it up ahead of time and saw that this problem was due to a part on recall. The service advisor named Ilar said they would do the recall work first and then see if additional work was necessary. He later called to tell me that my car needed a new starter wire. He said the price to do that was 350 something dollars. I believe that price was very inflated because that part does not cost 250 dollars . Also, they have not yet done the recall work as we had agreed. When I went to pick up the car, there was still a $50 charge on my bill for a check up that I hadn't asked for and that we have not agreed upon. I disputed this charge with Ilar and reminded him that we had agreed to first fix the recall then see if further checks were necessary. He he was very disagreeable and unprofessional. Overall, a really disappointing experience at this dealership. I will try to take my car to Lansing from now on for service. More