Suburban Chrysler Dodge Jeep Ram of Farmington Hills

THIS IS MY FIRST JEEP VEHICLE AND MY SALES CONSULTANT DIANE MARSHALL WAS EXTREMELY HELPFUL IN GETTING ME THE EXACT VEHICLE THAT I WANTED AT A PRICE THAT I WAS COMFORTABLE WITH. DIANE AND HER SALES TEAM DIANE MARSHALL WAS EXTREMELY HELPFUL IN GETTING ME THE EXACT VEHICLE THAT I WANTED AT A PRICE THAT I WAS COMFORTABLE WITH. DIANE AND HER SALES TEAM WERE VERY WELCOMING. I WILL DEFINITLEY LEASE ANOTHER VEHICLE FROM DIANE IN THE FUTURE. More

this was one of the best experiences we have ever had Tony was very helpfull he explained everything about the car and even sat in the car to go over everything I would highly recommend Tony to anyone in Tony was very helpfull he explained everything about the car and even sat in the car to go over everything I would highly recommend Tony to anyone interested in buying a new car THANK YOU TONY CIPICCHIO More

The dealership has a great selection of vehicles and Diane Marshall is the BEST salesperson I have ever dealt with. I have owned more than 25 cars in my life and I have bought the last 8 vehicles from Diane Marshall is the BEST salesperson I have ever dealt with. I have owned more than 25 cars in my life and I have bought the last 8 vehicles from Diane. I will never go to another salesperson. She has always provided me with the best deal, whether for purchase or lease AND she lets me know which one is the best deal!!! More

This is my third attempt to respond to this survey. Diane is the reason I continue to lease Chryler vehicles. She knows the cars, the incentives, and her customers. She treats every customer as if they are h is the reason I continue to lease Chryler vehicles. She knows the cars, the incentives, and her customers. She treats every customer as if they are her only customer. I admire and respect her. Her work ethic is remarkable. More

We originally were dealing with Chris in the service dept., needed some work done on our old Dodge Durango. My husband was so impressed with the way he was treated by the service dept., we brought my J dept., needed some work done on our old Dodge Durango. My husband was so impressed with the way he was treated by the service dept., we brought my Jeep Liberty back when it needed work. When we returned to pick up the Jeep, we just stopped to "look around" as my husbands 2000 Durango, although still going strong, was starting to be "all used up." We met Jacob (Jake) Williamson and the rest as they say is history. We ended up driving off in a 2011 Dodge Ram. Jake was not the least bit pushy, just very informative and helpful. Got us a great vehicle at a great price with a payment we could afford. We only buy about one new car every 5 years, Jake was aware of that due to our conversation with him, but he treated us like we bought a new car every year. It may be another couple of years before we are ready to buy again, but we will definately be going back to see Jake. More

Diane is a great person and sales representative. I have now leased three vehicles from her and won't buy/lease a vehicle from anyone else. Diane listened to my wants and needs and answered all my questions now leased three vehicles from her and won't buy/lease a vehicle from anyone else. Diane listened to my wants and needs and answered all my questions and once again found me the right vehicle for the right price. More

This new car buying experience was second to none! Tony is a high-class person and a great salesman. He found us the car we desired at the price we could afford; and we love it! He worked with us the major is a high-class person and a great salesman. He found us the car we desired at the price we could afford; and we love it! He worked with us the majority of the time over the phone and through email which, in my opinion, makes him an asset to dealership relating to the "younger" generation. We also worked with Lou Kish, Business Manager, to purchase an extended warranty and finalize the paperwork. He is a fun, energetic guy and know his stuff! He made signing all that paperwork seem like a "walk in the park". I would HIGHLY recommend this dealership and Tony Cipicchio your solution to buying a new car!!! More

Walked in just looking and left with a new Grand Cherokee. Jacob answered all my questions, worked with me on price and trade in value and was very professional. I've been a sales manager and VP o Cherokee. Jacob answered all my questions, worked with me on price and trade in value and was very professional. I've been a sales manager and VP of Sales for over 30 years and wish all my salespeople did as an outstanding job as this young man. More

Purchased a Dodge minivan and leased a Town and Country. Brandon was very helpful and friendly. Prices quoted were accurate and very competitive. Brandon arranged for one of the vehicles from another of th Brandon was very helpful and friendly. Prices quoted were accurate and very competitive. Brandon arranged for one of the vehicles from another of the dealerships' locations and one from another dealership. These are the third and fourth vehicles we have purchased from Suburban Novi and have always had a good experience all around. Thanks More

After a long search for a vehicle and being constantly disappointed by dealerships, I came across Suburban Chrysler/Jeep/Dodge of Novi and I was impressed. What a pleasant experience. My salesman, Ethan, disappointed by dealerships, I came across Suburban Chrysler/Jeep/Dodge of Novi and I was impressed. What a pleasant experience. My salesman, Ethan, was extremely helpful and always returned my calls promptly (unheard of at the other places I tried working with). He was able to get me into a vehicle I wanted and made the process effortless and hassle-free for me. I would definitely recommend these guys! More