Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Jac was very friendly and accomodating, including delivering the car to our house as a suprise to my daughter. I would highly recommend Jac. Jeep has made great improvements on the Grand Cherokee. delivering the car to our house as a suprise to my daughter. I would highly recommend Jac. Jeep has made great improvements on the Grand Cherokee. The ride is so much smoother. I also love the panaramic sunroof for ambient light. John More

I am so thankful that Jake called to remind me of my lease turn in date. It motivated me to get the process started. He was very helpful with finding the best car for me. When I had the after market lease turn in date. It motivated me to get the process started. He was very helpful with finding the best car for me. When I had the after market parts installed he lent me his car to use while mine was in. He was enthusiastic and very helpful in this process. More

My experience with this dealership and the employee (David Thompson) was excellent. The service and customer attention provided was top notch. I was not kept waiting for a long period of time as with (David Thompson) was excellent. The service and customer attention provided was top notch. I was not kept waiting for a long period of time as with some previous dealerships and was made to feel as a customer should. I have used this dealership previously for my last purchase and for service. I've always been very satisfied with both the service provided by the employees in both regards, for my vehicle and for myself as a customer. I would highly recommend this dealership to anyone! More

Jake was very friendly and helpful when we went into the dealership. We walked us through various options on minivans and helped us get the deal we wanted. He worked on our trade-in offer to make the sale. dealership. We walked us through various options on minivans and helped us get the deal we wanted. He worked on our trade-in offer to make the sale. He was willing to stay late on two consecutive nights to accomodate our schedule. My only issue is with a missing cable for the audio system that interfaces to an Ipod which was missing from the new van. Jake has been unable to get a replacement in a timely manner. Other than this small issue, the overall experience has been good so far from Suburban. More

My husband and I lease a vehicle from this dealership. Cat told us we'd be paying $220/month, we agreed. When we went to sign the papers the finance manager had us sign for much more than $220. We were Cat told us we'd be paying $220/month, we agreed. When we went to sign the papers the finance manager had us sign for much more than $220. We were in a bind, baby due any day so we reluctantly went ahead with it. We were promised $500 in Mopar accessories as part of a promotion they were having. Our sales woman promised she'd have things ordered for us. It is now 3 months later and after dozens of calls and emails and most recently a call to John Timmington, the sales manager, we still have no parts. We are so angry with this situation and we are very disappointed by the lack of communication we have received. More

Everything about my experience was great, Jacob went above and beyond helping us find the car we were looking for. He walked us through their lot and showed us different features on different cars, he above and beyond helping us find the car we were looking for. He walked us through their lot and showed us different features on different cars, he was very involved and you could tell he wasn't just interested in making a sale, that he cared if we would be happy with the car and wanting to make sure that all of our questions were answered. This was my first experience with Jacob and I will definitely go back to him for all my future vehicles and would highly recommend him to any friend or family member. More

I initially shopped online for my 300 and was responded to very quick. She was able to answer my questions and set up a test drive for me. I met Diane who went above and beyond what most dealerships would to very quick. She was able to answer my questions and set up a test drive for me. I met Diane who went above and beyond what most dealerships would do. I shopped other dealerships and none were as willing to help me as the Novi location. She explained all the cool new features of my car and even called me to see if I liked it after my purchase. This was by far one of my best investments....and a Great payment! More

I bought my car from this dealership 2010 challanger My sell rep was awesome but for the service end of it OHHHHHHHHHHHHHH my god are they terrible. I had them put on mud flaps and the left the pop rivots sell rep was awesome but for the service end of it OHHHHHHHHHHHHHH my god are they terrible. I had them put on mud flaps and the left the pop rivots hanging out of them I had to get the whole entire right side repainted because of flaking and there service dept. was so bad I ended up not taking it back to them and paying an additional 900.00 dollars of my own money to take it to someone that knows what there are doing. My girlfriend also bought a caliber from them she hasnt had her car for a month it had 3 little chips in it and the paint shop put on the wrong color of paint to cover the chips one on the rivots is coming off under the side of the door that keeps the panel on and now her heated seats don;t work and when you call them all you get is a FFFFFFFFF_____king answering machine because no one is there to answer.i WOULD NEVER RECCOMMEND THIS DEALERSHIP TO MY WORST ENEMY More

Everyone at dealership was great & very helpful. We had an appointment and we were not kept waiting. They were able to get a vehicle for us with a good lease price on a new van even though are credit is n an appointment and we were not kept waiting. They were able to get a vehicle for us with a good lease price on a new van even though are credit is not the best. Lease turn in was very smooth. More

I've been disappointed with both vehicles that I've obtained from this dealer. The first was a lease so I didn't care so much that it didn't have the rear entertainment system. When I purchased the s obtained from this dealer. The first was a lease so I didn't care so much that it didn't have the rear entertainment system. When I purchased the second I was assured that the system would be installed. Although the dealer knew exactly what I wanted and what I expected, an inferior aftermarket system was installed, (glued in), that doesn't even match my interior and doesn't integrate into the factory system. The dealer assured me that they inadvertently ordered the wrong system and that they would order and install the correct system. I would avoid this dealer at all costs. At this point, I wouldn't accept a vehicle from them at any price point. More