Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Elliot Caston greeted me as soon as I walked in, and from there on, my experience at Suburban Chrysler Jeep Dodge in Novi was superior. I went in wanting to take a look at the 2011 Jeep Cherokee, and I walk there on, my experience at Suburban Chrysler Jeep Dodge in Novi was superior. I went in wanting to take a look at the 2011 Jeep Cherokee, and I walked out more than impressed with the customer care I received. Elliot showed me a few different Cherokees he had on the lot, and walked me through building my very own Jeep. The day I came to pick up my new Jeep, Elliot did a thorough job going over every single gaget in the car with me, staying beyond business hours, without making me feel like I was being a burden. He was very knowledgeable and helpful, and the process of purchasing my new car from start to finish was absolutely seemless. More

My husband and I have always been GM car buyers, but after the experience we had with Jacob at Suburban we now have another dealership to deal with - Jacob was very friendly and helpful in our purchase after the experience we had with Jacob at Suburban we now have another dealership to deal with - Jacob was very friendly and helpful in our purchase - we will definetly return to this dealership and ask for Jacob More

Jake really took the time to talk to us and recommend a vehicle that fit our needs. He showed us several vehicles and was very knowledgeable about them. He also worked with us on the financing to help us vehicle that fit our needs. He showed us several vehicles and was very knowledgeable about them. He also worked with us on the financing to help us fit it into our budget. He followed up with us to see ensure that he'd answered all of our questions, but was never overbearing or pushy. We recommend him highly. More

Brandon was courteous, personable and very knowledgeable of the Jeep product line. He listened to our wants, as well as our concerns and worked to get us the best deal possible. I would highly recommend S of the Jeep product line. He listened to our wants, as well as our concerns and worked to get us the best deal possible. I would highly recommend Suburban Chrysler Jeep to anyone even considering a new vehicle and I would wholeheartedly recommend Brandon to assist you in the buying/leasing process. I appreciate leaving there not only with my new red Jeep, but an extremely satisfied customer. More

Not like other dealers, where you feel like you're forced to make a decision, Jake was very concerned with exactly what I was looking for in a vehicle and cognizant of the price. As he says, he was there "to to make a decision, Jake was very concerned with exactly what I was looking for in a vehicle and cognizant of the price. As he says, he was there "to earn your business." And that's how I felt. I would definitely recommend working with Jake - in fact, I took my sister back to get a car. More

I recently had my Dodge Durango (paid in full, of course) stolen. I was not in the market for a new car with a car payment, however I needed some new wheels. I shopped used, but for the same payment wondere stolen. I was not in the market for a new car with a car payment, however I needed some new wheels. I shopped used, but for the same payment wondered if I could afford new. My mother and my brother recently purchased new Jeeps from Dianne Marshall and suggested I give her a call. She was able to put me into a new 2010 Chrysler Town and Country with a payment that was not only reasonable and affordable, but better than buying used! She worked within our budget and circumstances and was able to provide us with a vehicle that served all of our needs. She was very professional and at the same time treated us like we were family. When I pulled up with the van at my sons' school, they both were so excited! They could not stop playing with all the features! Dianne was a godsend to us when we needed it most! Thank you very much to her and the staff at Suburban Chrysler Jeep Dodge Ram in Novi, MI. More

All questions were antisipated and answered promptly. Handling of the turn in of our Leased vehicle was done in a very professional but friednly way. Transfer of our equipment to the new vehicle was anti Handling of the turn in of our Leased vehicle was done in a very professional but friednly way. Transfer of our equipment to the new vehicle was anticipated and scheduled early in the process so there was no concern on our part. Brandon Falk is the reason we purchased this vehicle from Suburban Chrysler Jeep Dodge. More

I wasn't planning on purchasing a new vehicle since I still had 13 months left on my Jeep Wrangler, and I loved that Jeep. I stopped in to get my tires checked and saw Brandon who has sold me 2 vehicle still had 13 months left on my Jeep Wrangler, and I loved that Jeep. I stopped in to get my tires checked and saw Brandon who has sold me 2 vehicles over the last few years and he told me to have my Jeep appraised and see if he could get me into a new Jeep Wrangler or Grand Cherokee. Anyways to make a long story short, he came through and I am driving a new Jeep Grand Cherokee Laredo and absolutely love it. Glad I stopped in that day. More

Jacob was very in tune with my expectations for buying a new vehicle. I prefer a straight forward and honest approach. Jacob exceeded all of my exceptations again, as this the second vehicle I have purchase new vehicle. I prefer a straight forward and honest approach. Jacob exceeded all of my exceptations again, as this the second vehicle I have purchased from him. I would strongly recommend Jacob to any of my family and friends. Jacob provided quick and direct answers to all my questions regarding vehicle choice and pricing. He was proactive in providing me with the best pricing and financing available to me. When I found my Credit Union offered a low interest rate Jacob workde hard to match it. I could not have been more happy with this car buying experience. More

Diane was friendly, knowledgeable and easy to deal with. She found the right vehicle to fit my driving needs as well as my budget. The hours of the dealership were very convenient and she made herself very She found the right vehicle to fit my driving needs as well as my budget. The hours of the dealership were very convenient and she made herself very accessible for the process. The time spent in the paperwork process was a little lengthy. I think they should hire some more help in that department. More