Suburban Chrysler Dodge Jeep Ram of Farmington Hills

In an era when customer service sometimes seems to be a thing of the past, my experience with Jake and Suburban Chrysler was a breath of fresh air. As soon as I pulled into the parking lot and stepped up thing of the past, my experience with Jake and Suburban Chrysler was a breath of fresh air. As soon as I pulled into the parking lot and stepped up to a vehicle to peek inside, Jake came out to greet me and answer any questions that I had. His professional, friendly approach sold me on the Jeep Liberty, even though I had a car at a competitor manufacturers dealership already being held for me. From beginning to end, Jake worked with me to get the vehicle ready to fit into my busy schedule. I would, without a doubt, recommend Suburban, and particularly Jake, to my family, friends, and clients in the future! More

Our experience with Suburban in Novi was exceptional. Bryan Galczynski was superior in his service. He was friendly, professional and prompt in getting us our new van from start to finish. Bryan gave m Bryan Galczynski was superior in his service. He was friendly, professional and prompt in getting us our new van from start to finish. Bryan gave me a complete tour of my new van and was able to answer any questions I had. More

Elliot was wonderful to work with! This was one of our least "painful" leasing experiences. Elliot was very knowledgable about every aspect of our lease deal. He was able to answer every question from t least "painful" leasing experiences. Elliot was very knowledgable about every aspect of our lease deal. He was able to answer every question from the financing to delivering our Grand Cherokee. His presentation upon delivery was wonderful! More

I was overall satisfied with my experienced with the dealership and especially my salesperson, Jeremy Mason. He went out of his way to make sure that I got the car that I wanted. The entire process went dealership and especially my salesperson, Jeremy Mason. He went out of his way to make sure that I got the car that I wanted. The entire process went very smoothly, and Jeremy communicated all information promptly and accurately. More

I was only halfway to accepting that I needed to buy a new car, preowned, because I wanted nothing to do with a new car payment and the credit vetting process. But I hooked up with Douglas Mueller, and he new car, preowned, because I wanted nothing to do with a new car payment and the credit vetting process. But I hooked up with Douglas Mueller, and he said that he had the "perfect car" for me. I took a test drive and loved the ride. The next day as I worked at my office, Doouglas crunched some numbers and Louie processed the lender application. All of this was going on while I was at work and was kept informed during the entire process. Within hours I got the news that I was the proud owner of a Metallic Blue Flame 2010 Ford Focus, with all the bells and whistles! Stunned, I went through my paperwork a couple of days later, got a tour of the entire Suburban facility. I met Bob, the manager, who welcomed me and invited me to contact him also if I have any future concerns or needs regaring my purchase. I hope this testimonial is the tour de force I wanted it to be when I began writing it! The team at this dealership is totally wonderful! More

Came here to buy my first car and Rob found the perfect match for me. I just told him the quality's I wanted in the car and about 3 days later he found me the perfect car. And not only that, he put on bran match for me. I just told him the quality's I wanted in the car and about 3 days later he found me the perfect car. And not only that, he put on brand new tires. to say the least I was very pleased and recommend to all. More

As this was my first experience at Suburban, I found it to be very gratifying. Jake was a true sales professional. He took the time to understand my desires for both the vehicle, as well as, its associat to be very gratifying. Jake was a true sales professional. He took the time to understand my desires for both the vehicle, as well as, its associated cost and delivered on both. I highly recommend Jake and the Suburban team and will be visiting them for future vehicle endeavors. More

Great salesman! We love the Acadia. Very friendly and Great salesman! We love the Acadia. Very friendly and helpful manager. Fantastic overall experiece. I would highly recommend this dealership t Great salesman! We love the Acadia. Very friendly and helpful manager. Fantastic overall experiece. I would highly recommend this dealership to everyone. A+++ service even after the sale was complete. Vehicle was very clean as described. THANK YOU for everything. More

This was my second lease with Suburban. The first one 3 years ago was not a great experience...felt I had not been given clear information about the lease agreement and what was included. When I came back years ago was not a great experience...felt I had not been given clear information about the lease agreement and what was included. When I came back this spring to inquire about how to turn in my lease car (and was planning to go to a different car company), I was introduced to Jake and I never regretted it. He heard my concerns about my previous experience and aimed to be clear, honest and open during the entire experience. He was patient with me as I worked through the decision making process and offered me a great deal I couldn't refuse. I got the vehicle I loved at a great price. I'd recommend Jake and Suburban to anyone. More

Excellent salesman. Very polite and extremely knowledgeable. Would recommend my friends and or family to deal with him. dealership very clean. Service area appeared to be well organized and was v knowledgeable. Would recommend my friends and or family to deal with him. dealership very clean. Service area appeared to be well organized and was very neat and clean. I liked the idea of the express lane for oil changes. More