Suburban Chrysler Dodge Jeep Ram of Farmington Hills

purchased my first vehicle from Suburban in August of purchased my first vehicle from Suburban in August of 2020. It was a 2013 Dodge Ram 1500 and it was beautiful. In fact, the used car sale manager Dou purchased my first vehicle from Suburban in August of 2020. It was a 2013 Dodge Ram 1500 and it was beautiful. In fact, the used car sale manager Doug told me it was in such great shape that if I didn't act quick, they were adding another $1,000 onto the price tag the next day. Less than three months later, the truck broke due to an electrical issue. My mechanic , upon inspecting the vehicle again, found pre existing electrical issues that had been there before I bought the truck, a junk catalytic, clips missing from the injectors and the main plug into the motor, and three bolts missing from the transmission. Essentially, they sold me a dud vehicle that could have harmed me while I was driving. My mechanic fixed the truck for me as best he could but then three months later the truck breaks again, due to electrical issues. After looking under the dashboard and fully dismantling my fuse box, my mechanic found flood damage and wires with no caps leading to absolutely nothing, which is extremely dangerous for the fire hazard alone not to mention the fact that the faulty wiring caused my car to completely stop acceleration and then stop altogether while I was driving which again could have been harmful to my life. All of this happened within 7 months of me purchasing the vehicle. My mother and I spoke to Doug to try to resolve the problem but he refused to help. He claims that my car was sold as is and that there is nothing they will do about it. He claims he told me to have my vehicle inspected, which I did, but he is a sales manger at a dealership so he should know very well that cars older than 10 years or have more than 100,000 miles(mine only had 120,000) don't get 100 point inspections and no inspections dismantle the dashboard or fuse box so how was I supposed to have found these problems before. I am a 20 year old who saved up to buy a $15,000 truck that I can't even drive and no one at this awful dealership will do anything to help. With the electrical issues car had, I've already put $5,200 into it and it won't even start at this point. It will cost me even more in labor and parts to get it to start. I would not recommend ever purchasing from any Suburban, they are shady people who are just looking to get cars out of their lot. The truck was not worth $15,000 when they sold it me, so I have no idea how Doug was going to increase the price so quickly. FYI anyone buying used cars from this dealership should know that Doug himself said they just check if the car "starts and brakes" before they put it on the lot however he did not tell me that upfront, him and Rick Poe told me that the car was in great shape. Rick Poe even told me he'd sell this vehicle to his daughter. Its good to know that Doug and his team at Suburban wants people to purchase unsafe vehicles from them, they will say anything to make a sale. Truly an untrustworthy man and an untrustworthy dealership. Don't waste your time and MONEY buying from him. More

Easy process from start to finish. Purchased the exact vehicle I wanted at a good price. Vehicle was ready as promised. Thank you Tyler and Suburban! vehicle I wanted at a good price. Vehicle was ready as promised. Thank you Tyler and Suburban! More

It was a great experience. None of the people that worked with me knew this was the first time in my life that I had done this nor that I had lost my son and have been “going through a lot” as people say... with me knew this was the first time in my life that I had done this nor that I had lost my son and have been “going through a lot” as people say...but I found each person to be kind, compassionate and thoughtful. Not to mention the team (and it really seems to be a great team effort) is very good at what they do. I am grateful for the work they do and especially the way they do it... with expertise...and with care...it does make a difference. More

Mike is the best! I really appreciate all his help & he really cares about his customers, he goes the extra mile to make sure you’re taken care of. really cares about his customers, he goes the extra mile to make sure you’re taken care of. More