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Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Farmington Hills, MI
1,640 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Farmington Hills.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Farmington Hills is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located on W. 10 Mile Rd.,in Farmington Hills, we make it very easy to get to our facility from I-275 or I-69/696.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chrysler Dodge Jeep Ram is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
Over 1,700* used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Chrysler Dodge Jeep Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,640 reviews
January 27, 2020
Rick was absolutely the best he was very knowledeable & informative in reference to the vehicle I was intrested in. He simply knows the car business if you are looking to purchase a vehicle Rick Poe is you informative in reference to the vehicle I was intrested in. He simply knows the car business if you are looking to purchase a vehicle Rick Poe is your go to salesman!! More
by Billups205
Employees Worked With
Rick Poe
January 26, 2020
I had the pleasure of meeting Rick during my test drive today and he was exceptional. He was very patient with me and highly informative. He went the extra mile to answer all of my questions. Rick even did today and he was exceptional. He was very patient with me and highly informative. He went the extra mile to answer all of my questions. Rick even did extra research on a tracking device I inquired about and gave personal testimonies to provide added assurance. I am excited to continue to work with him in the future with getting me into my dream vehicle. More
by kgreen
Employees Worked With
Rick Poe
January 24, 2020
A1 Service Came in just to window shop for a Ram and ended up leaving with one the very next day. Greg was absolutely amazing, professional and patient. Before Came in just to window shop for a Ram and ended up leaving with one the very next day. Greg was absolutely amazing, professional and patient. Before I officially signed paperwork I threw several down payment scenarios at Greg and through my many questions, he was there to provide an answer with no pressure at all. Here it is 5 mos later and I still look outside my window in awe of my Ram parked in my driveway. I'll definitely continue to do business with Greg & have made him aware my next vehicle will be another Ram!!! More
by goggles431
January 12, 2020
I bought my car a few months ago from Bryan. He came highly recommended from a coworker. He did not disappoint. He got me into a 2019 Ram with all the bells and whistles and got me a bed liner, bed cove highly recommended from a coworker. He did not disappoint. He got me into a 2019 Ram with all the bells and whistles and got me a bed liner, bed cover, and side steps. On top of that the price for each month was still cheaper then my Silverado. The back seat is half the size, no bed liner, no bed cover, no rear window. Nothing on the Silverado can compare to the ram. Bryan Is the guy to see. Especially if your looking for a ram. More
by Randy4275
January 07, 2020
An excellent experience Terri Young is terrific as a sales consultant. Each time I return to SCDJR to lease a new vehicle I look for Terri because she is always ready to he Terri Young is terrific as a sales consultant. Each time I return to SCDJR to lease a new vehicle I look for Terri because she is always ready to help me negotiate the best deal from among the promotions that are available at the time. I always get a vehicle that is right for me at a price that fits in with my budget. I could not be happier with my new leased vehicle. More
by Larry Fritz
Employees Worked With
Terri Young, Rob Love, Brad Marshall
January 06, 2020
I brought my Dodge ram on Friday 1-2_2020 D.marshall was excellent. Can't thank him enough..Alo hi five to Diane and the hold Crew. excellent. Can't thank him enough..Alo hi five to Diane and the hold Crew. More
by ntil759538
December 16, 2019
Jacin was awesome. He worked hard to get me in a car I could afford. It had a minor problem, but Jacin worked with me to get it fixed at no cost to me. He did a great job could afford. It had a minor problem, but Jacin worked with me to get it fixed at no cost to me. He did a great job More
by sfry9532
November 27, 2019
Jeff was apart of a big milestone in my life and he made the process very pleasant. This was my first time buying a car and he made sure he was transparent with me and he was very patient with me while I ma the process very pleasant. This was my first time buying a car and he made sure he was transparent with me and he was very patient with me while I made decisions. I’ll never forget this experience or Jeff. Thanks again. More
by Jagray11
Employees Worked With
Jeff Truesdell
November 18, 2019
Wow just Wow I've always bought my cars from a different dealership and to say the least I will keep doing that. The amount of time and headaches I have been throu I've always bought my cars from a different dealership and to say the least I will keep doing that. The amount of time and headaches I have been through to purchase a car from this dealership is far from none. To start off I spent over $44,000 at this dealership and at that price I thought I would be getting a great vehicle. The process was running fine until I was leaving the dealership with the car/ broken car. Apparently one of the rear taillight just happen to break as soon as I drove off of the lot but didn't happen in the dealership parking lot. What came to amaze me is that the dealership would not pay fully to fix the taillight. I was left to pay another $300 for a new taillight because the used car manager Doug said that he watched me drive off the lot and it wasn't broken, yet like I said it happen to break as I left the parking lot. On the ride home all was fine until the car got to its operating temperature. At this point the other issues began. I'm am not sure how extensive the dealership rundown is when taking in a car on trade in but it definitely was not enough or this problem could've been caught and fixed. I then spoke with both Doug Mueller and John Timmington who is the General manager and got the same rude attitude and unwillingness to provide any help. The failure in the car that occurred actually affects safety features of the car so I'm glad to know that this dealership is selling unsafe cars as well. I have been going back and forth with them and the cost to fix the problems is around $500, so the cost of the car actually is really adding up. I was told that I would have to pay fully another dealership to look at and fix the problem along with the this dealership tacking on more money so they can get their hand on some. With as much money as I'm sure they made on the car, they want me to pay $800 for problems that they should have fixed in the first place. It really gives a good look for the Suburban Group name to go with my experience. You'll never catch me stepping foot in any suburban dealership ever again. You can bet I'm not letting anyone else that I know looking for a car to do the same. More
by Mr. Wayne
Employees Worked With
John Timmington, Doug Mueller
