Suburban Chrysler Dodge Jeep Ram of Troy

Happy with my new lease I came in to trade in my old T&C lease for the caravan. I did not end up getting a caravan because it turned out the lease will be more money then th I came in to trade in my old T&C lease for the caravan. I did not end up getting a caravan because it turned out the lease will be more money then the current lease. Time wise it did take longer then I have hoped but I saw him doing his job. He offered me something to drink, gave me other options and did not play games with the prices. I am now a proud owner of a Dodge Journey for the next two years. Thank you Chad and everyone else at the dealership. Sabina More

Know your Salesman Get to know your salesman as much as possible. This helps to tell other friend and family who to see when they are interested in purchasing a vehicle. Get to know your salesman as much as possible. This helps to tell other friend and family who to see when they are interested in purchasing a vehicle. Look for a sales person who asks a lot of Questions about you and your needs. More

Smooth is the word that comes to mind. Jeff Brocious was a absolute professional. When we are in the market for a vehicle again, we will return to Suburban and work with him. Thank You Jef Jeff Brocious was a absolute professional. When we are in the market for a vehicle again, we will return to Suburban and work with him. Thank You Jeff and Suburban for making a dream come true ! More

I brought in our 2014 Charger RT for a recall I brought on our 2014 Charger RT for a recall this morning. I had made an appointment, and was VERY late for it. Not only did they still service my I brought on our 2014 Charger RT for a recall this morning. I had made an appointment, and was VERY late for it. Not only did they still service my vehicle, but they were not at all irritated, and they did not act like other dealership service members who berate you, or act like you have ruined their day, when you are either exactly on time, or maybe runnibg a few minutes late. (If they were irritated at all, they definitely did not show it, or let me know at all) Within seconds of pulling in, I was happily greeted by Fred Gregory, and John Thomas. They got everything put into the system within what seemed like seconds, complimented me on the condition of my vehicle, and had it in the service bay within minutes. They even got me set up with (I am so sorry, but I can't remember his name, I think it may be Mark?) another very nice man, who had previously repaired a very large gauge in the windshield of my Charger the last time that I had it in for service. I honestly thought I would have to have the windshield replaced. He did such a great job on the repair, that you can barely see it, so I wanted to see if he could repair the windshield chip on my Explorer. They very quickly arranged a time for me to bring in my Explorer to have the chip repaired in that windshield. When I made the appointment, I was told it would take about an hour and a half to 2 hours. I was taken to a VERY nice waiting area, and after maybe a half an hour was told that my Charger was done! WOW! Very awesome service, and VERY quick vehicle service! Thanks so much! I have never had such a great experience with the service dept at a dealership before! Grade A everything guys! Thanks a bunch! More

Bill Messina rocks This was the sixth vehicle we have leased through Suburban and Bill Messina. I will and do recommend Bill Messina to everybody looking for a new FCA p This was the sixth vehicle we have leased through Suburban and Bill Messina. I will and do recommend Bill Messina to everybody looking for a new FCA product lease or purchase. More

Excellent Experience! Alan was extremely helpful and everyone was very friendly during the entire process of getting into my new lease! Definitely will be returning to thi Alan was extremely helpful and everyone was very friendly during the entire process of getting into my new lease! Definitely will be returning to this dealership in 3 years for my next lease! More

Execellent Customer Service - Steven Sylvester Working with Steve to purchase my used mini-van was a great experience!!! He put in the work and effort to make sure I was happy with every step of th Working with Steve to purchase my used mini-van was a great experience!!! He put in the work and effort to make sure I was happy with every step of the process. While I was thinking about my decision to purchase the mini-van that I originally test drove, it sold, Steve let me know right away. He was diligent enough to initially ask and know what my check list of must haves were and within a short period of time found me the mini-van of my dreams! My vehicle is great!!! My experience was great!!!! My experience was so great that I referred my Mother-In-Law to Steve and he provided every bit of top notch customer service to her as he had to me. She is also extremely happy with her new vehicle. Steve also followed up to make sure that I received my test drive incentive gift card as well as my referral fee. Steve Sylvester is someone I would certainly recommend time and time again! Thank you Steve! Liz More

Very responsive and helpful Kurt was very helpful with finding the Jeep I was looking for and made the whole process as easy as possible. He was very responsive and made himself Kurt was very helpful with finding the Jeep I was looking for and made the whole process as easy as possible. He was very responsive and made himself available any time I had questions. I am happy to recommend him to any friends and family looking for a new car. More

Great Experience Kurt was able to find a Truck with my preferred color and more to offer for a slightly higher lease price than the other dealers that I contacted. .Ex Kurt was able to find a Truck with my preferred color and more to offer for a slightly higher lease price than the other dealers that I contacted. .Extremely helpful providing the detailed information I needed to make the sale. Spared no information or details with my purchase. More