Suburban Ford of Ferndale

Excellent Experience Jim was very helpful and professional in helping my son get his first new car. As parents, we thank Jim for his help and professionalism. Jim was very helpful and professional in helping my son get his first new car. As parents, we thank Jim for his help and professionalism. More

Great experience! I worked with Dennis on the purchased of my Ram 1500. Very friendly, professional gentlemen. I originally went here to test drive the truck, walked ou I worked with Dennis on the purchased of my Ram 1500. Very friendly, professional gentlemen. I originally went here to test drive the truck, walked out that night driving it home. Small issue with the tail light on the truck, Dennis and Brad the sales manager made sure that was resolved. I would recommend this to friends and family. More

Exceptional Service on a Saturday! I was pleasantly surprised to find the dealership service department open on a Saturday (5/13/17) until 3 p.m. The low tire pressure light was on, so I was pleasantly surprised to find the dealership service department open on a Saturday (5/13/17) until 3 p.m. The low tire pressure light was on, so it was important for me to get air put in the tires as soon as possible. Instead, the tech discovered there was a nail in one of the tires, a real safety issue! I had them plug the tire--plus perform a needed oil change, along with tire rotation on a Ford Focus. The tech also provided a vehicle report card, which included a thorough inspection of the car--with one exception. For some reason, the wiper blades were not inspected, even though that is a promised part of the inspection. Despite that one omission, I was thoroughly please with the service--vehicle and customer-- provided by Suburban Ford of Ferndale. Kristin Walker, the Service Consultant on duty, greeted me with a smile upon my arrival. The car was brought in immediately. The reception area was stocked with hot coffee, flavored creamers and a big flat-screen TV. Darin Fogle, from New Car Sales, came over to chat with me and other customers in the reception area--and gave me his card before he left to get back to work. The cost for everything was very reasonable, with me being informed of the price of any added service before it was performed. Overall, a very pleasant experience! As a resident of northwest Detroit, I'm delighted to have this suburban dealership and its outstanding service department nearby on Woodward, just across 8 Mile Road. (PS -- I'd visited the service department twice before, when the tired pressure light came on. Both times, they added air, reset the warning light and topped off the fluids at no charge.) More

As good as it gets Absolutely phenomenal experience from the get-go. Best car buying experience I've had. Everyone I worked with was polite, professional, and personable Absolutely phenomenal experience from the get-go. Best car buying experience I've had. Everyone I worked with was polite, professional, and personable. Also, they kept things transparent and to the point. Nick Burns & Mike MacEachern both great guys and would recommend their service to anyone. More

Terrible neighbkrs. I live near the used car lot and put up with a host of issues. Since they bought and remodeled the place there has been a rotting pile of garbage (whi I live near the used car lot and put up with a host of issues. Since they bought and remodeled the place there has been a rotting pile of garbage (which we have addressed with the manager) that is STILL sitting next to the dumpster, for roughly 5 months. Their employees park up and down our street and walk back and forth in front our houses smoking and talking loudly at all hours of the day into the evening (we have single lane driveways and count on street parking). They set off car alarms and are very inconsiderate. They obviously don not care even slightly about the community in which they reside, so why would they care about their customers? I will avoid like he plague. More

Warrant My moms 2010 Dodge Journeys car rear differential broke. Her car was in shop for 3 months January 27 until April and they did not honor her warranty b My moms 2010 Dodge Journeys car rear differential broke. Her car was in shop for 3 months January 27 until April and they did not honor her warranty but it was covered, because the repair shop they set her to put a donut tire her car " that's what made it brake the some bull why put a donut tire in a car if your give a excuse like that, for 3 months she had to rent cars asking her kids to help her because she's on a fixed income. Her car still broke. More

Didn't perform scheduled work I scheduled an appointment to address a long over due warranty issue with my Ford Sync and a recall using their on-line appointment setting app. I ca I scheduled an appointment to address a long over due warranty issue with my Ford Sync and a recall using their on-line appointment setting app. I called the dealership 3 days prior to the appointment to confirm we were set to complete both services and that parts were on hand. The person identified as my service manager on the appointment verification email I received apparently no-longer works at the dealership and they haven't updated the tool but another service adviser assured me everything was set. I dropped the vehicle off the day of the appointment and was asked to wait in the very nice lobby/waiting area for a ride back to my home. That service was requested during the appointment set up and very much appreciated but they forgot about me and and I ended up waiting an hour for a ride. They also forgot to transfer the notes from the appointment to the write-up so the Ford Sync repair was never completed. I was told I could leave it over the weekend and they would take a look at it Monday but would likely require me to pay for the troubleshooting and tear down if required to replace the defective part. The vehicle is also in dire need a blades and brakes but neither was detected during the dealerships "thorough inspection" that specifically states it includes both. They did run the vehicle through the wash (I do appreciate the effort) but waited to do it until after I had already dealt with service and the cashier, further delaying my departure and didn't bother to dry it. More

Excellent service. My name is Joshua Trezil. I went to Suburban Ford two years ago to lease my first car. I took both my parents with me the first time just to be safe a My name is Joshua Trezil. I went to Suburban Ford two years ago to lease my first car. I took both my parents with me the first time just to be safe and make sure that I wasn't taken advantage of. Turns out that was not necessary. When we arrived we originally tried to get me into a used car and were greeted by Kamin Davis. He showed us a few cars and let me test drive one of them. Unfortunately I was unable to finance the used car. That didn't stop Kamin from doing what he needed to help me find a car that was right for me. He proceeded to tell me how a lease would likely be easier and would help build credit for future visit. Boom! With the help of my Mom I was in a 2015 Ford fusion lease. Kamin kept in touch via email to make sure I was enjoying my vehicle. I really appreciated that because it showed that he really wanted to make sure I was in the car that was right for me. Fast forward a year and a half. My lease was coming to a close and I receive an email from my friend Sara Force telling me she is working at my dealership now. She was emailing me to let me know of the early turn in special they were running for leases. I emailed her back saying it couldn't hurt to come up and see if I can get in no money down this time. I email her when I will be coming up and she informs Kamin. When I arrive it's like Kamin and I were just talking yesterday. He understood that I was more seasoned this time and that I wanted a Escape. He begins to run the numbers with a finance manager for me and comes back with some great options for me. JUST ME! Just like he had said my credit had been built up enough for me to no longer need a cosigner. I personally would recommend everyone I know go visit Kamin. He doesn't treat you like a sale, and if it's your first time working with a dealer he does everything he can to make sure that you are informed. More

Crap credit and still drove off in a car! Don't know how they did it but they managed to finance us a car with our below average credir, just luke their website said. Mr. Poole was friendly an Don't know how they did it but they managed to finance us a car with our below average credir, just luke their website said. Mr. Poole was friendly and didn't do the typical saleman hounding of the customer. He helped us find a car in our budget that met our needs. I highly recommend going to see Mr. Poole for your next car purchase. More

Excellent, friendly, professional and very helpful. Dennis Lietz, Kevin Maples and Nipa Rahman all worked hard to help me find a vehicle and financing that work for me. I was very pleased with the atten Dennis Lietz, Kevin Maples and Nipa Rahman all worked hard to help me find a vehicle and financing that work for me. I was very pleased with the attentive, profesional service that I was provided and very pleased with my car. Also because the selection of vehicles was great, I will be back for my next vehicle. Thanks for the great service. More