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Suburban Ford of Ferndale

Ferndale, MI

3.8
519 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 519 reviews

November 10, 2016

Fantastic Dennis Lietz was a wonderful person through and through to work with. Didn't like the first car id rove and Dennis found me a new car to test drive an More

by Sabrina LeeAnn Lawrence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Lietz
Nov 10, 2016 -

Suburban Ford of Ferndale responded

We always appreciate positive feedback and we are happy to hear Dennis met all of your car shopping needs when you purchased your vehicle. We look forward to servicing your vehicle and helping you out with the next one!

October 28, 2016

Superb Sale Man This was my second visit to Suburban Ford of Ferndale and both times I was pleased and treated with excellent customer service Kamin Davis is the best More

by Denise86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kamin Davis
Oct 28, 2016 -

Suburban Ford of Ferndale responded

Denise, thanks for the feedback and continued business! We are so happy to hear that you have continued to have positive experiences with Kamin and we want that to continue for many more years!

October 18, 2016

Professional and friendly. Dennis Lietz, who was my contact, made this a friendly and professional experience. The AC was not working when I bought the car and we agreed that th More

by Auto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Lietz
Oct 20, 2016 -

Suburban Ford of Ferndale responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Dennis and we look forward to serving you again in the future!

September 30, 2016

Wonderful I had a wonderful experience. I was in and out quickly. I gave what I wanted my payments to be and they came back with the financing no money out of p More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Maples, Dennis Lietz
Oct 03, 2016 -

Suburban Ford of Ferndale responded

Donna, thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience with us met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

September 26, 2016

Problem Vehicle Bought a vehicle that the starter blew on right after my first drive. Now I have a bunch of other issues and possibly engine issues. Go here at your o More

by Angryguy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jay Edwards
Sep 28, 2016 -

Suburban Ford of Ferndale responded

Thanks for the feedback. We are sorry to hear that you had a negative experience at our dealership. Our Retail Operations Manager, John Huvaere, has been made aware of your experience. He can also be reached at 248-399-1000, or jhuvaere@suburbancollection.com

August 01, 2016

In and Out Amazing Experience. I was in and out. It was quick, straight to the point, and I left extremely satisfied. I would definitely go through this dealersh More

by Austin Zande
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Lietz, Colleen Coleman
Aug 02, 2016 -

Suburban Ford of Ferndale responded

Austin, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with Dennis and your dealership experience. We look forward to serving you again in the future.

July 28, 2016

Very happy and satisfied customer😊 My experience at Surburban Ford was great, and to make it even better ,my sales lady Lila is the bomb!! She is very good sales person and she always g More

by Julez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jul 29, 2016 -

Suburban Ford of Ferndale responded

Julez, thank you for your feedback! We are so happy to hear that Lila found the perfect vehicle for you that was within your budget! We hope you are enjoying your new Edge and we look forward to working with you again!

July 15, 2016

Renewing Lease was an old customer of Ed Schmidt ford I missed the roses - they made me feel very special! I am not comfortable with the additional sales pitch that add on more money to my money Dollar More

by MickeyMouse1
Recommend Dealer
Yes
Employees Worked With
Shari Bell, Brad Rummer
Jul 19, 2016 -

Suburban Ford of Ferndale responded

We are always improving our processes, so thank you for your feedback! Other than that, we hope you had a positive and enjoyable experience with us!

June 29, 2016

Great experience My Salesperson navigated me through the process from beginning to end resulting in a great experience. Her knowledge of the business benefited me and More

by Dnolen22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj, Brad Rummer
Jun 30, 2016 -

Suburban Ford of Ferndale responded

Thank you for your positive feedback! We're glad to hear you had a positive experience at our Ford dealership!

June 23, 2016

Amazing! Love it! This dealership is so wonderful. Everyone here is very welcoming and kind! My sales employee Lila Dedvukaj was excellent! She did everything in her po More

by TylerCarr7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jun 23, 2016 -

Suburban Ford of Ferndale responded

Tyler, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Lila! Congratulations, and enjoy your first new car! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

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