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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.4
2,073 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,073 reviews

July 09, 2025

David I know I had a lot of questions and you had to speak with Steve regarding my concerns. You maintained your professionalism. You were kind and polite during the experience and I really appreciate t More

by truthdiamond78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Movsesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gjonaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Suburban Ford of Sterling Heights responded

Thank you for sharing your thoughtful feedback! We are thrilled that David gave you such a positive car-buying experience here at Suburban Ford of Sterling Heights.

July 09, 2025

Nicolas was a true sweetheart. Like his manager Steve, Nicolas was a great listener and went above and beyond to make my experience wonderful. I could not leave with out giving eve More

by truthdiamond78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Belk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Suburban Ford of Sterling Heights responded

We are honored by this feedback! Thank you for sharing your experience with Nicolas and Steve, along with the Suburban Ford of Sterling Heights team. We hope you are loving your new car!

July 09, 2025

Steve was a pleasure to work with. He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and know More

by truthdiamond78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Movsesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gjonaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Suburban Ford of Sterling Heights responded

We are thrilled that Steve and Jason made you feel so well taken care of and earned your trust in their outstanding service. Thank you for choosing Suburban Ford of Sterling Heights and for sharing your experience!

July 09, 2025

I had a wonderful experience buying an Explorer. The staff had to talk me into the sell and walk me through the process. Everyone was amazing. Thank you Steve, Nick and David for an awesome experien More

by truthdiamond78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Suburban Ford of Sterling Heights responded

Thank you for choosing Suburban Ford of Sterling Heights and for sharing your experience with Steve, Nick, and David! Enjoy your new Explorer!

July 09, 2025

My experience with Jason started about 3 years ago. When it started I lived in Sterling Heights but now I live over two hours away. I only have my car serviced at Suburban Ford in Sterling Heights. I l More

by truthdiamond78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Suburban Ford of Sterling Heights responded

We are thrilled that Jason consistently provides you with such outstanding service and we will certainly let him know that you think he is awesome. Thank you for choosing Suburban Ford of Sterling Heights and for your amazing review. See you next time!

July 01, 2025

Kate was very kind and readily available when I called to test drive and purchase. It was a smooth process and she got me a little money off of the vehicle as well. Good experience. More

by Jayperry131313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katelynn Lacroix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Suburban Ford of Sterling Heights responded

We're delighted to hear that Kate made your experience at Suburban Ford of Sterling Heights smooth and enjoyable. Thanks for sharing your positive feedback!

July 01, 2025

Steve Mo makes the car buying experience fun. His knowledge is unmatched and his personality shines. You can tell Steve Mo loves what he does and wants you to enjoy it as much as he does! More

by gatormac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Movsesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Molter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Suburban Ford of Sterling Heights responded

We're delighted to hear that Steve Mo made your car-buying experience enjoyable at Suburban Ford of Sterling Heights! It's great knowing his passion and expertise shone through. Thanks for sharing this feedback with us!

July 01, 2025

I just got a gmc terrain and Kate was my sales rep! She was great and kind! There are two things on my car to be looked at and she helping out with that! I'm very pleased with her! More

by Kaylamichelle19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelynn Lacroix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Suburban Ford of Sterling Heights responded

We're delighted to hear that Kate provided you with such great service at Suburban Ford of Sterling Heights! We're glad she's assisting with your car needs and appreciate your feedback. Enjoy the GMC Terrain!

June 26, 2025

We got our used minivan from suburban ford Sterling Heights with Katelynn Lacroix as our sales person and we had an excellent experience. Kate worked hard to get everything done for us in the time fram More

by Nikkic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelynn Lacroix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Suburban Ford of Sterling Heights responded

Nikkic, we're delighted to hear that Katelynn provided you with an excellent experience at Suburban Ford of Sterling Heights. Thank you for choosing us and enjoy your new minivan!

June 25, 2025

Mike runs one of the most negligent and unorganized service departments I have ever been to, had a software issue with my car that they caused and he let it sit in the shop for 3 weeks and it took my p More

by mattid21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Skeltis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Suburban Ford of Sterling Heights responded

It's concerning to hear about your experience with our service department. We strive for efficient and attentive service, so it's disappointing that we fell short in this instance. I would like the opportunity to address this situation directly and ensure it doesn't happen again. Please feel free to reach out at your convenience. Thank you. Christian Lange - Service Manager - 586-431-6051

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