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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,147 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,147 reviews
December 13, 2025
Stay far away from this dealer. They are very unethical. Tim O’Connor the GM is very shady. Been having issue with a purchase. Asked for the inspection they completed and found 5 th They are very unethical. Tim O’Connor the GM is very shady. Been having issue with a purchase. Asked for the inspection they completed and found 5 things they passed and when I had done failed. Tires they said were 3/32. Only 1 tire. Other 3 failed safety inspections and was under the 2/32. He did replace with cheap non oem ones. The front brakes. Pads they tested 75%. Cadillac tested 19% and under the safety and recommend replacing asap. Along with rotators. Front end is pulling. Had to get an alignment. Found needs new control arm. Now the engine light is on. Emissions error. Which they said tested and passed. Now car is in the shop. Been dealing with this for 2 weeks. Issue after issue. When I reach out. Tim really said in email they rushed the inspection to make the delivery. So they compromised safety to make a sale. They also passed the spare tire thread. Funny bc the spare is missing not in car. How can you pass it when not there. Also passenger side speaker is blown! Wow. When reached out to another manger was just blown off. Tim said what to expect the car is from an auction. Stay away. They don’t value customers or their safety. Stay away. They are very unethical and don’t care about the safety of their vehicles Stay far away from they keep deleting my reviews. TIM O’Connor is a fraud More
by DERECKLEE99
December 12, 2025
Kate was super sweet and helpful during the process of purchasing my Chevy Malibu and trading in my Buick Encore! purchasing my Chevy Malibu and trading in my Buick Encore! More
by kaleigh.snoddy
December 11, 2025
Kate was a great help and very sweet. She answered all of my questions and made everything as quick as possible. She answered all of my questions and made everything as quick as possible. More
by Savanahkerby03
December 10, 2025
On Friday, I called your dealership to ask about availability for a 2013 Ford Escape. They first told me it wasn’t available, so I thanked them and ended the call. On Tuesday, someone named Leo from availability for a 2013 Ford Escape. They first told me it wasn’t available, so I thanked them and ended the call. On Tuesday, someone named Leo from your dealership called me back and said the vehicle was available. I told him what went on friday, and I was about to close a deal elsewhere and asked him to double-check. He checked and called me back about ten minutes later confirming that the vehicle was indeed available. Then on Wednesday morning, a woman from your dealership called me, asking whether I was still coming in because the car was ready and waiting for me. I told her I was coming from far away and kindly asked her to confirm once more. She checked and said everything was good. While I was driving there, they called me twice to check if I was going there. When I arrived, a sales representative—almost mockingly—told me the vehicle had been sold. I left the store without creating a any trouble cuz another customers was arround I do respect businesses, even though the situation was unacceptable. Afterward, I called to speak with the USED Sales Manager, yet he did not have the courage to speak to me, nor did he show the basic courtesy of calling me back to apologize. , I suffered financial loss and wasted 2Hr dirve back and fortyh a significant amount of time. Fortunately, I had the sense to record their phone confirmations saying the car was available. We will see what legal steps we can take—my attorney and I are reviewing the situation. More
by onuroguz
December 08, 2025
Hunter got me out of an upside down loan and into this awesome jeep wrangler. I wasn’t buying 50k or more car and the dealership still accommodated me and treated me like a number 1 customer. When I’m r awesome jeep wrangler. I wasn’t buying 50k or more car and the dealership still accommodated me and treated me like a number 1 customer. When I’m ready for a new car I’m going back to see Hunter. The finance team Zachary Simpson was very thorough in explaining everything. More
by dbalagna
December 03, 2025
Helped me out with everything i needed. Very friendly. Great service and would absolutely refer! Very friendly. Great service and would absolutely refer! More
by Paulie
Employees Worked With
December 03, 2025
The dealership is well ran and organized, creating a smooth experience for a first-time buyer. smooth experience for a first-time buyer. More
by smschimmel
December 03, 2025
Nick did a great job, he was able to answer all my questions and helped me with my vehicle purchase questions and helped me with my vehicle purchase More
by rempy74
Employees Worked With
December 01, 2025
Isaiah was very helpful assisting us in selecting another car. He was patient and worked with us to find the car that fit into our life styles. He made the process seamless and painless and was thorough expl car. He was patient and worked with us to find the car that fit into our life styles. He made the process seamless and painless and was thorough explaining everything. This is our third purchase at this dealership. Great job! More
by jwingo5553
Employees Worked With
November 28, 2025
Felipe has been a fabulous salesman! He was very up front and honest during the entire transaction of purchasing a vehicle. I definitely plan to send friends and family his way! He was very up front and honest during the entire transaction of purchasing a vehicle. I definitely plan to send friends and family his way! More
by kha0728
Employees Worked With
