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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,106 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,106 reviews
September 06, 2025
Son muy incompetentes no me querían devolver mi dinero me trataron muy mal no lo vuelvo hacer nada con ellos trataron muy mal no lo vuelvo hacer nada con ellos More
by colonclaribel28
September 05, 2025
Greed! This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without y This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without your approval and automatically Charges you $900.00 for this a $700.00 markup as their cost is $200.00 not only its not needed on a 10 year old car its applied no matter the condition of the car. The car I was looking at had a scratch on the entire left side of the car and needed to be painted because of the Permaplate all these panels need to be stripped prior to repainting. Again Suburban applies this to every new and used car and charges you $900.00 for a low end product that does not work a $700.00 markup do the math as they sell about 500 cars a month. The product gives very little protection at best Nobody there would comment on this nor justify it. Greed does not even describe this insulting behavior. A salesman named Issac said he would adjust that ridiculous $900.00 charge then he disappeared and no one else at the dealership would honor it, Inspections on a preowned car states: * Engine reaches normal temperature ( checked ok *Engine fan functions properly ( checked ok *Engine coolant at Proper Hot and Cold Levels ( checked ok I was going to test drive this car and it overheated just sitting in front of the showroom I opened the hood and the Coolant Reservoir was completely empty and Temp gauge on "H" and dash light on " Overheating ". The Mechanic and Manager signed this inspection document which was faulty and probably not done right. Furthermore they bought this car off the street its out of state, 3 owners, and was in a " Moderate front end accident ".. Most "A" dealers will not buy a car thats been in a moderate accident because of the liability of not knowing if it was fixed properly and may cause an accident down the road. All Veterans and Senior Citizens read the above before you do business here as you see that they have one objective and thats Greed. Run the other way. Stay away! Lithia Motors owns Suburban Dealerships and the Corporate offices are in Oregon. The entire staff has been hostile and disrespectful from NIcole Elders to T Oconnor Sales Manager. The General Manager JIm Elders continues to ignore me and has changed the dealer response numerous times. The first dealer response to my review said " We would like to address this matter further to ensure a resolution is reached " by T Oconnor. Stay away from the entire group of Suburban Dealerships owned by LIthia Motors. ....In closing, Think about this, and do the math here charging $900.00 for a so called paint protection that costs them $200.00 thats a $700.00 markup and they average 500 cars a month. Thats roughly $350,000.00 a month profit just on this useless wax coating. Greed does not even begin to describe their motive for doing this to honest people, Veterans, Senior Citizens, the general public and devoted Ford lifetime customers. How do they sleep at night knowing how bad they are screwing every person that goes to their dealership. And only someone Careless would apply this Permaplate to a 10 year old car that needs the entire left side painted. I would like to know if they wave that $900.00 useless wax charge to employees that purchase cars there. Hhmmmm????????? I will update all reviews as needed as the Dealer response seems to change daily. More
by carguy
Employees Worked With
September 05, 2025
HAD MY FORD FOCUS BRAKES DONE BY SUBURBAN FORD THEY DID EXCELLENT JOB AS ALWAYS. BRAEDEN LUCAS EXPLAINED EVERYTHING DONE WAS VERY THOROUGH AND POLITE. ANSWERED EVERY QUESTION AND HAD MY CAR WASHED AFTER EXCELLENT JOB AS ALWAYS. BRAEDEN LUCAS EXPLAINED EVERYTHING DONE WAS VERY THOROUGH AND POLITE. ANSWERED EVERY QUESTION AND HAD MY CAR WASHED AFTER COMPLETED. WOULD RECOMMEND TO ANYBODY. More
by JOHN CARLIN
Employees Worked With
BRADEN LUCAS SERVICE DEPT
September 04, 2025
I came in, in need of something reliable. Mackenzie showed me all of my options and spoke with me on the different routes I could take to best fit my needs. I will say recently had a break do Mackenzie showed me all of my options and spoke with me on the different routes I could take to best fit my needs. I will say recently had a break down of my old car and she was able to get me in a car within a week(would’ve been sooner but Labor Day weekend) Not only that, she got me the best bang for my buck and showed she truly cared about putting me in a nice reliable vehicle that I felt comfortable buying. 10/10 would recommend👌🏻 More
by LCcam
September 01, 2025
Steve and Brad made the purchase of the Bronco easy. I enjoyed the car purchase I enjoyed the car purchase More
by jrichmondkutz
August 29, 2025
Very responsive, caring and efficient. Got me the best deal for my lease. Would definitely recommend!! Got me the best deal for my lease. Would definitely recommend!! More
by Janefisher
Employees Worked With
August 28, 2025
Kate was amazing, she was on top of everything and had all of our questions answered. The dealership was super clean and everyone was super friendly. Highly recommend Kate for friends and family! all of our questions answered. The dealership was super clean and everyone was super friendly. Highly recommend Kate for friends and family! More
by Sam Peabody
Employees Worked With
August 28, 2025
Leasing a Mustang Mach-E with Brandon was an absolute pleasure! From start to finish, Brandon was knowledgeable, friendly, and genuinely attentive to my needs. He helped me choose the perfect model, made pleasure! From start to finish, Brandon was knowledgeable, friendly, and genuinely attentive to my needs. He helped me choose the perfect model, made the paperwork process smooth and transparent, and even showed me how to use the car’s tech features. The Mach-E itself is a joy to drive—fast, smooth, and full of amazing features. If you’re looking to lease, I highly recommend working with Brandon for an easy, hassle-free experience More
by Christina Barbar
Employees Worked With
August 27, 2025
Purchased my first brand new vehicle last week and what an experience. The dealership did everything they could to make it amazing. Definitely recommend seeing felipe, he went above and beyond to make the an experience. The dealership did everything they could to make it amazing. Definitely recommend seeing felipe, he went above and beyond to make the process easy More
by Mmadson38
August 25, 2025
Kate was so fantastic to work with! She was super upbeat and helpful and she went above and beyond for me to ensure I had the best and easiest experience buying my car. I would highly r She was super upbeat and helpful and she went above and beyond for me to ensure I had the best and easiest experience buying my car. I would highly recommend her to anyone who is looking for help with a new or used vehicle. She made my experience an unforgettable one! More
by Landwen
