Suburban Ford of Sterling Heights

Jarod was really professional, knowledgeable, and genuinely helpful throughout the entire process of our used car purchase. He took the time to answer all of my questions (especially in text), made s genuinely helpful throughout the entire process of our used car purchase. He took the time to answer all of my questions (especially in text), made sure I understood every step, and never made me feel pressured. The whole experience was smooth and stress-free, and we were happy with the price! If you’re looking for a used car and want someone who’s honest and easy to work with, I highly recommend asking for Jarod. Great dealership and great service overall! More

Overall, great customer service purchased a used vehicle and a few concerns but Tim O’Connor resolved them quickly to my liking. Thank you again for all the help during this purchase. Love the car love the and a few concerns but Tim O’Connor resolved them quickly to my liking. Thank you again for all the help during this purchase. Love the car love the great customer service from you and your team. Thank you. More

Kate was super sweet and helpful during the process of purchasing my Chevy Malibu and trading in my Buick Encore! purchasing my Chevy Malibu and trading in my Buick Encore! More

Kate was a great help and very sweet. She answered all of my questions and made everything as quick as possible. She answered all of my questions and made everything as quick as possible. More

On Friday, I called your dealership to ask about availability for a 2013 Ford Escape. They first told me it wasn’t available, so I thanked them and ended the call. On Tuesday, someone named Leo from availability for a 2013 Ford Escape. They first told me it wasn’t available, so I thanked them and ended the call. On Tuesday, someone named Leo from your dealership called me back and said the vehicle was available. I told him what went on friday, and I was about to close a deal elsewhere and asked him to double-check. He checked and called me back about ten minutes later confirming that the vehicle was indeed available. Then on Wednesday morning, a woman from your dealership called me, asking whether I was still coming in because the car was ready and waiting for me. I told her I was coming from far away and kindly asked her to confirm once more. She checked and said everything was good. While I was driving there, they called me twice to check if I was going there. When I arrived, a sales representative—almost mockingly—told me the vehicle had been sold. I left the store without creating a any trouble cuz another customers was arround I do respect businesses, even though the situation was unacceptable. Afterward, I called to speak with the USED Sales Manager, yet he did not have the courage to speak to me, nor did he show the basic courtesy of calling me back to apologize. , I suffered financial loss and wasted 2Hr dirve back and fortyh a significant amount of time. Fortunately, I had the sense to record their phone confirmations saying the car was available. We will see what legal steps we can take—my attorney and I are reviewing the situation. More

Hunter got me out of an upside down loan and into this awesome jeep wrangler. I wasn’t buying 50k or more car and the dealership still accommodated me and treated me like a number 1 customer. When I’m r awesome jeep wrangler. I wasn’t buying 50k or more car and the dealership still accommodated me and treated me like a number 1 customer. When I’m ready for a new car I’m going back to see Hunter. The finance team Zachary Simpson was very thorough in explaining everything. More

Helped me out with everything i needed. Very friendly. Great service and would absolutely refer! Very friendly. Great service and would absolutely refer! More

Nick did a great job, he was able to answer all my questions and helped me with my vehicle purchase questions and helped me with my vehicle purchase More

The dealership is well ran and organized, creating a smooth experience for a first-time buyer. smooth experience for a first-time buyer. More

Isaiah was very helpful assisting us in selecting another car. He was patient and worked with us to find the car that fit into our life styles. He made the process seamless and painless and was thorough expl car. He was patient and worked with us to find the car that fit into our life styles. He made the process seamless and painless and was thorough explaining everything. This is our third purchase at this dealership. Great job! More