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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,920 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,920 reviews
February 01, 2019
Excellent Experience!!! Bryan Stier in the Body Shop was great to work with! Excellent customer service, very friendly, and knowledgeable. I would highly recommend him and Su Bryan Stier in the Body Shop was great to work with! Excellent customer service, very friendly, and knowledgeable. I would highly recommend him and Suburban Ford! Thanks, Bryan! More
by Susie M.
Helpful January 28, 2019
Incredibly helpful, would recommend to anyone buying a car. Dave and the rest of the team there were incredibly helpful. They were very understanding of my financial situation and were more than willing to work Dave and the rest of the team there were incredibly helpful. They were very understanding of my financial situation and were more than willing to work me with me so that I got the best deal possible. I did not feel rushed or pressure in the slightest to buy my car and they were willing to wait a few days for me to think about the decision. I would highly recommend Dave and the Suburban Team to anyone who is looking to buy a used car. More
by Exfernandes
Employees Worked With
David Hennigan
January 26, 2019
Buyer beware!!! If I could give a ZERO I would!!!! Do not trust Vito! He accepted our offer on a car on Friday night at close and sold the car out from under us o If I could give a ZERO I would!!!! Do not trust Vito! He accepted our offer on a car on Friday night at close and sold the car out from under us on Saturday morning as we were driving to the dealership. His word means nothing! The professionalism of Vito and his dealership is highly lacking! BUYER BEWARE!!!! More
by Unhappy buyer
Employees Worked With
January 25, 2019
Shelby is a rockstar! I recently had my vehicle in for service and was extremely impressed with the level of service I received from the moment I called in until I picked u I recently had my vehicle in for service and was extremely impressed with the level of service I received from the moment I called in until I picked up my vehicle. Shelby Frazzitta was a rockstar in the level of service she provided, her updates and hard work with the insurance company went above and beyond. I had a loaner vehicle through the rental department where the service was fantastic as well. Connie and Holden were amazing as well, always willing to help with a smile. Not only were they great but any interaction I had with the staff there was great, keep up the great work!!! More
by AshleyO
Employees Worked With
Connie, Holden, Shelby Frazzitta
January 24, 2019
Awesome Went to see James for a used car and he went the extra mile. I was treated with great respect. He searched for the best vehicle that would fit my need Went to see James for a used car and he went the extra mile. I was treated with great respect. He searched for the best vehicle that would fit my needs. He listened to what I wanted and did his best finding it for me. Brian was very helpful and made my search work! Great experience I highly recommend seeing James and this dealership!!! More
by Patrick
Employees Worked With
Brian Lagodna, James Dluzynski
January 22, 2019
good experience It was a good experience chatting with the sales and buying a new vehicle here. All useful information provided and the process is pretty simple and f It was a good experience chatting with the sales and buying a new vehicle here. All useful information provided and the process is pretty simple and fast. More
by Luyang
Employees Worked With
January 17, 2019
A True Professional On Christmas Day, 2018, another driver's carelessness resulted in my beloved Lincoln MKZ being totaled after only 7 months of owning the car. I didn't On Christmas Day, 2018, another driver's carelessness resulted in my beloved Lincoln MKZ being totaled after only 7 months of owning the car. I didn't think I would possibly be able to find the exact make, model, and year of the car I lost with the same low mileage. Then, I walked in to Suburban Ford and met Jeremy Sloat. Not only did he find virtually the same Lincoln I lost in Suburban's inventory, but he found one with lower mileage and for $6,000 less than I had paid only 7 months before at another dealership. He was the consummate professional from start to finish, as well as personable with a great sense of humor. Jeremy led me through the process of applying for financing and acquiring the car with ease. He promptly answered every question I had. I can say with certainty that I will HIGHLY recommend Jeremy Sloat and Suburban Ford to everyone I know and I will definitely be a repeat customer. Thank you from the bottom of my heart, Jeremy! More
by Carolyn1969
Employees Worked With
Jeff Bartlett, Anthony Mazza, Bryan Stier, Jeremy Sloat, Alex Arnold, Rachel Kupke
January 11, 2019
GREAT BUYING EXPERIENCE. Very courteous and helpful salesman. Would definitely deal with them again. Only thing negative was time to sign papers. Had to wait way to long and s Very courteous and helpful salesman. Would definitely deal with them again. Only thing negative was time to sign papers. Had to wait way to long and so did others. Mike was great to work with to get the best deal for me. Was in upside down car loan and not perfect credit but they got me a good deal. Very happy. More
by gennyk47
Employees Worked With
Mike Capicchioni, Shelby Frazzitta
January 10, 2019
great salesmen ive leased from Matt 5 years now hes great always works hard to get the best deal for me helps on everything ive asked for. hopefully he doesn't leave ive leased from Matt 5 years now hes great always works hard to get the best deal for me helps on everything ive asked for. hopefully he doesn't leave like the rest have More
by david1291
Employees Worked With
January 08, 2019
2018 Ford Edge I am a repeat customer and once again very happy with Kevin Miller and Suburban Ford. It was a great experience and would highly recommend Kevin. I am a repeat customer and once again very happy with Kevin Miller and Suburban Ford. It was a great experience and would highly recommend Kevin. More
by frankrestaino2
Employees Worked With
Kevin Miller
