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Suburban Ford of Waterford
Waterford, MI
1,189 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,189 reviews
October 20, 2023
Caveat Emptor: In the simplest words, steer clear of Suburban Ford (Waterford, MI)! On the first day of this month, I saw a car advertisement on a second party website for vehicles from car dealerships Suburban Ford (Waterford, MI)! On the first day of this month, I saw a car advertisement on a second party website for vehicles from car dealerships, and followed that to the dealership’s (Suburban’s) website. Both websites described a vehicle that seemed to align with my specifications for a used car. Over the course of six days, and a dozen telephone calls reassuring me that this was the vehicle I was seeking, I placed a $500 deposit to hold the car until my arrival. They offered to ship it to me since I live over 800 miles away. Thankfully, I did not accept. During this time, I applied for dealer financing, and came to an agreement on the price for my trade-in. The dealership’s finance department acted indifferently and unresponsively, so I obtained a letter of credit from my banking institution. It wasn’t until after making the over 800 mile, with the intention of trading in my car and driving home the purchased vehicle, that I discovered that the car in question was not what was described to me. Even when the car performed very poorly on the test drive, the dealership failed to be honest, citing the possible need for an air filter. At my expense, I took the car for analysis to another dealership in that town, and was told that it was not a stock vehicle – it was heavily modified, a project car, and ‘ragged’ out. The cost of repair would be enormous. Needless to say, I returned home without purchasing it. This fiasco was a huge waste of my energy, time, money, and mileage. Suburban Ford was disingenuous at best, and deceitful and malicious at worst. I believe the latter for the manner in which this transaction progressed. I Dodged a Bullet More
by I Dodged a Bullet
Employees Worked With
Sales
October 20, 2023
Trevor Wortman is really the best in sales. Honest, straightforward, communicative, I have leased several cars through Trevor and have never been disappointed. Honest, straightforward, communicative, I have leased several cars through Trevor and have never been disappointed. More
by ngwinn78
October 20, 2023
Josh was great to work with . He explained everything to us and told us about all the options available to protect our vehicle . He explained everything to us and told us about all the options available to protect our vehicle . More
by msavon
October 18, 2023
George Anast is a great salesperson. very happy with my new truck. great service and sales very happy with my new truck. great service and sales More
by mike.seacord
Employees Worked With
October 18, 2023
Laurie M is awesome to work with. This is the 5th vehicle that I have purchased from her. She goes above and beyond my expectations! This is the 5th vehicle that I have purchased from her. She goes above and beyond my expectations! More
by renee.yaroch
Employees Worked With
October 17, 2023
Buyer beware: Vehicles have a mandatory $1000 upcharge for perma-plate, that was never mentioned or explained. for perma-plate, that was never mentioned or explained. More
by JBK
October 16, 2023
I began my experience with a sales person who left shortly after I decided to purchase my vehicle. When I called the dealership to purchase my vehicle, she was no longer there and Ryan immediately too shortly after I decided to purchase my vehicle. When I called the dealership to purchase my vehicle, she was no longer there and Ryan immediately took me under his wing and helped me out! Nights and weekends, searched inventory for me (it was a custom vehicle), pulled together Lease vs. Purchase options, wheel, interior combos, you name it, he worked overtime. All THROUGH TEXT! Adding a 4.5 month wait for the car to actually be built and shipped to the dealership - he was phenomenal at keeping me informed and excited about my truck along the way. White glove service the day of purchase! Patient with me [and my young son!] as he showed me around my new vehicle, walking me through cool, little known accessories in the Explorer. I was going from a Chrysler to a Ford and I needed a tutorial. He was phenomenal. 10 out of 10, will buy from Suburban and from Ryan again! More
by Amanda H
Employees Worked With
Ryan Dybowski
October 13, 2023
Having my car fixed at this dealership has been the worst car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my car for 4 and half months there was ownership taken in the fact that my vehicle was still not ready. Then when I’m finally able to get my car it is given back to me with 23 miles of gas left in it mind you there was more than half a tank in my car when I took it in 4 and a half months ago and the icing on the cake… MY CAR WAS GIVEN BACK TO ME WITH NO LICENSE PLATE ON!!!! The whole time these people were rude and Inconsiderate and do not care even an ounce at the situation at hand! I am utterly disgusted about this place of business! I don’t know what kind of operation the manager is running but if this is how he’s gonna let his employees treat his customers that whole location should be shut down! Google makes you leave atleast one star and this location and Dylan do not even deserve that! More
by Taicrawford
October 12, 2023
Suburban Ford of Waterford has so many vehicles to choose from and Laurie's knowledge about every single one was so helpful! from and Laurie's knowledge about every single one was so helpful! More
by Leslie
Employees Worked With
October 12, 2023
Melissa Young was absolutely amazingggg! I would 10/10 recommend her to absolutely anyone! It was like buying a car from a friend and not a salesperson! If you like outgoing and fun people s I would 10/10 recommend her to absolutely anyone! It was like buying a car from a friend and not a salesperson! If you like outgoing and fun people see Melissa(: More
by cchainer
Employees Worked With
Melissa Young
