Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Waterford
Waterford, MI
1,189 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,189 reviews
October 09, 2023
It's a great place they went out of their way to get me into a vehicle and I really mean out of their way I will definitely go back again when I'm ready for another vehicle into a vehicle and I really mean out of their way I will definitely go back again when I'm ready for another vehicle More
by jkenn299
Employees Worked With
Pam Rodriguez
October 07, 2023
The dealership did a great job trying to get a part number for my issue, when FOMOCO made it nearly impossible to find the number needed. The man hours required in to be reimbursed to them from FOMOCO. number for my issue, when FOMOCO made it nearly impossible to find the number needed. The man hours required in to be reimbursed to them from FOMOCO. More
by Jim.trosin
Employees Worked With
Matt, Luke in parts. Adam in service.
October 07, 2023
Matt went out of his way to help me when I needed work on my truck. He and his team made sure it was perfect when I got it back and cleaner than when I took it in to them. Thanks Matt. my truck. He and his team made sure it was perfect when I got it back and cleaner than when I took it in to them. Thanks Matt. More
by David B
October 06, 2023
Laurie Moses did a great job finding me a vehicle that we wanted. Leasing process was smooth. Delivery to the house was smooth as well. The new Ford explorer OK but very similar to the 2021 Ford explorer. A wanted. Leasing process was smooth. Delivery to the house was smooth as well. The new Ford explorer OK but very similar to the 2021 Ford explorer. A nice vehicle, but not a wow factor. More
by Markgothard
October 05, 2023
Great Experience, Brian and Matt are great guys and good to deal with. Home delivery was excellent and convenient. to deal with. Home delivery was excellent and convenient. More
by Robb
October 03, 2023
Worked with Steve Scarpaci to get my new car he did a great job. Great overall experience. great job. Great overall experience. More
by mccark10
Employees Worked With
October 03, 2023
Melissa was our sales person and she went above and beyond on everything! Pam was excellent with all her help. Stephan and Zach also went above and beyond for everything! I’ve delivered to hundreds of beyond on everything! Pam was excellent with all her help. Stephan and Zach also went above and beyond for everything! I’ve delivered to hundreds of dealerships but this one, suburaban ford of Waterford was by far number 1! Melissa was born to do this! They don’t pressure you into buying, they make you feel comfortable. They make it seem that their number goal is NOT just selling, but helping people and making them feel happy and proud! If there was a face of selling vehicles, Melissa would be that person! Thanks again to Melissa Stephan Pam and Zach! More
by Keithwheeler1126
October 03, 2023
Stefan was pushy during the purchase of our vehicle for extended warranties and is impossible to work with to get them cancelled. It's been 3 months since our initial outreach and he will not return calls extended warranties and is impossible to work with to get them cancelled. It's been 3 months since our initial outreach and he will not return calls or emails. More
by Chrisbaringhaus
October 02, 2023
Dealership didn't seem to care whether they sold the vehicle or not. I don't think the salesman was very knowledgeable about the vehicle. vehicle or not. I don't think the salesman was very knowledgeable about the vehicle. More
by swsutton0
Employees Worked With
