Suburban Ford of Waterford

Great Experience I first worked with Shay about 4 years ago on a used vehicle. She helped us fine a gem of a Car after combing their whole inventory for vehicles. She I first worked with Shay about 4 years ago on a used vehicle. She helped us fine a gem of a Car after combing their whole inventory for vehicles. She was very patient and never used high pressure tactics with us. We have also leased several vehicles with Shay she has always worked very hard to find the most vehicle for our money. She was able to work within our price range to get my Mother into a newer safer vehicle at a price that would fit into her fixed budget. This year we purchased our last lease vehicle as Ford was discontinuing that model. It was a no fuss situation with Shay, bring the check, sign some paperwork and return in a few weeks for the title. No high pressure tactics to re-lease and no hidden fees. Every time we go in to see Shay we are treated like good friends instead of just another 'customer'. The family and friends we have sent to see Shay have had nothing but good things to say (and haven't returned to their "old dealership" since.) Bottom line is if you want a patient, honest and friendly sales person and hate the sales games "other dealers" make you play, you should see Shay at Suburban Ford. More

Superb Sale Rep I really enjoyed working with George. He is a seasoned rep who really wanted to work with me. Unfortunately, I wasn't able to purchase the car due t I really enjoyed working with George. He is a seasoned rep who really wanted to work with me. Unfortunately, I wasn't able to purchase the car due to circumstances that were beyond my control. Your website deals are a bit misleading and I appreciate the fact that George knew it was difficult for me to make it into a dealership and was extremely clear on costs, incentives and additional mileage options. He's a true pro. More

Brandon walked me through all the features on my new Edge today with expertise, efficiency, patience, and above all, a great sense of humor as I “oohed and awwed” over the bells and whistles. He is very c today with expertise, efficiency, patience, and above all, a great sense of humor as I “oohed and awwed” over the bells and whistles. He is very competent and congenial! Ask for Brandon! More

Jeff is the only person I can say I truly trust when it comes to purchasing a vehicle he’s a great guy !!! . -Jerry Gintner comes to purchasing a vehicle he’s a great guy !!! . -Jerry Gintner More

Dodging my phone calls I found a 2015 Ford F350 platinum at Suburban Ford in Michigan and drove from Chicago Illinois to purchase it. I arrived late in the day and pointed I found a 2015 Ford F350 platinum at Suburban Ford in Michigan and drove from Chicago Illinois to purchase it. I arrived late in the day and pointed out some of the visual flaws I saw on the vehicle to my salesman Jerry Kraft. They discounted it since I wasn't told about the poor condition of the bed and front grill before my 4 hour drive. We agreed on a price a little over fair market value based on the Ford certification. I have never purchased a used ford truck before and wanted something as close to new as possible. That's why I wanted the Ford certification with the 172 point inspection. When I drove the vehicle home, the check engine light came on around 11pm. After my local ford dealers had it multiple times, they found many issues with the truck. The emissions system had an issue with the urea injection, the 4x4 wasn't working, the truck would intermittently dart violently, there was rewiring issues done under the hood, the trailer hitch was bent along with the rear bumper, and this was only the start of the issues. The vehicle was Canadian originally, so the last 3 dealers I have taken it to say that the value about half of what it should be. One dealer also pointed out that the vehicle was probably in an accident before I bought it, since it was repainted. Based on all these facts, the vehicle could not be Ford Certified by Ford's definition. The local dealers have informed me that Suburban Ford must have not gone through the rigorous certification process and just labeled it as certified after clearing the codes. I sent my salesman Jerry a few messages to let him know how displeased I was, but he just responded by asking me to bring it into my local dealership. I have tried to reach out to the dealership many times this week to see what we can do, but both Jerry Kraft and Don Marotta are dodging my calls. Learn from my mistake, don't deal with this dealership, don't purchase a Canadian titled vehicle, and don't trust the Ford Certified used program... More