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Suburban Ford of Waterford
Waterford, MI
1,181 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,181 reviews
June 02, 2020
WAITED 3 DAYS FOR A WRONG DIAGNOSIS Paid $110.00 for the wrong diagnosis and $90,00 for the car rental. They diagnosed it as a bad transfer case when it was the same faulty oil tubes go Paid $110.00 for the wrong diagnosis and $90,00 for the car rental. They diagnosed it as a bad transfer case when it was the same faulty oil tubes going to a turbo-the same reason the 2017 Explorer Sports were recalled, mine is a 2016 Explorer Sport. More
by tedrogowski
Employees Worked With
John Vitale, Justin Hare
May 30, 2020
Painless and Fun Thanks to Ed Rogin Ed is like a friend, not a car salesman. He treated me well and never pushed me into buying something I did not want. He was very informative and supp Ed is like a friend, not a car salesman. He treated me well and never pushed me into buying something I did not want. He was very informative and supportive in the financing; and had great knowledge of my vehicle. I left the dealership grinning from ear to ear and was in love with the car I found with Ed's help. Would easily recommend Ed when needing assistance buying a car. Thank you to Ed and Matt for making purchasing a car a painless and fun experience. More
by DemW
May 28, 2020
Worst sales person I have ever dealt with!!! The dealership has changed since it moved. Couldn't get a employee quote on a new F150. Sales person didn't want to be bothered. Was told the truck I The dealership has changed since it moved. Couldn't get a employee quote on a new F150. Sales person didn't want to be bothered. Was told the truck I requested was at a different dealership. Asked for quotes on some other trucks. Never herd back. How hard is to pull up a Employee Price! Worst sales person I have ever dealt with. Went down the street and bought a Chevy, More
by brynnthomas
Employees Worked With
Kelly Rodrigues
May 20, 2020
Very pleasant and caring and working to get you the best deal. Very professional when dealing with the buyer and excellent work and I in service department deal. Very professional when dealing with the buyer and excellent work and I in service department More
by christinemcmahon92
Employees Worked With
May 20, 2020
Worst customer service experience and put our life at risk. We have purchased a used BMW car from them and it didn't reach home due to tire burst and put our life at risk. This car was suppose to have run flats We have purchased a used BMW car from them and it didn't reach home due to tire burst and put our life at risk. This car was suppose to have run flats and they didn't have. They failed to do a minimum check of tire pressure before delivering the vehicle and costed us another $1500 to change these tires and wrong oil filter, and they are not ready to take the responsibility. Is this called a customer satisfaction?When i called the sales manager he never returned my call for two days and i called him again today and he is not willing to take the responsibility and compensate the damages. More
by Venu
Employees Worked With
Liam Tuohy
May 19, 2020
I had an excellent experience at Suburban Ford of Waterford. The Dealership is absolutely beautiful and very clean. Mr. Rogin is wonderful to work with. I received my plate and car the day of purchas Waterford. The Dealership is absolutely beautiful and very clean. Mr. Rogin is wonderful to work with. I received my plate and car the day of purchase and drove it off the lot. Would highly recommend! More
by madisonrain
May 19, 2020
The Best Service George has helped me with my two leases that i have had and it has been the easiest and best experience i have had. He always looks out for the custom George has helped me with my two leases that i have had and it has been the easiest and best experience i have had. He always looks out for the customers best interest and makes sure you get what you want. More
by ssheehan
Employees Worked With
April 17, 2020
Oil Change and Tire Rotation Took F150 in for an oil change and tire rotation. They broke 3 lug nuts during the tire rotation and charged me $13 a piece for them. Won't be bac Took F150 in for an oil change and tire rotation. They broke 3 lug nuts during the tire rotation and charged me $13 a piece for them. Won't be back. More
by Mike_S
Employees Worked With
Lucas Tolbert
March 31, 2020
Great Experience I first worked with Shay about 4 years ago on a used vehicle. She helped us fine a gem of a Car after combing their whole inventory for vehicles. She I first worked with Shay about 4 years ago on a used vehicle. She helped us fine a gem of a Car after combing their whole inventory for vehicles. She was very patient and never used high pressure tactics with us. We have also leased several vehicles with Shay she has always worked very hard to find the most vehicle for our money. She was able to work within our price range to get my Mother into a newer safer vehicle at a price that would fit into her fixed budget. This year we purchased our last lease vehicle as Ford was discontinuing that model. It was a no fuss situation with Shay, bring the check, sign some paperwork and return in a few weeks for the title. No high pressure tactics to re-lease and no hidden fees. Every time we go in to see Shay we are treated like good friends instead of just another 'customer'. The family and friends we have sent to see Shay have had nothing but good things to say (and haven't returned to their "old dealership" since.) Bottom line is if you want a patient, honest and friendly sales person and hate the sales games "other dealers" make you play, you should see Shay at Suburban Ford. More
by loganG
Employees Worked With
Shay Thomas
