Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Waterford
Waterford, MI
1,181 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,181 reviews
March 13, 2017
Best experience in 33 years Got everything I ask for and cheaper lease payments than last lease and other dealerships. Kevin is tops in his job! I have already referred my son to Got everything I ask for and cheaper lease payments than last lease and other dealerships. Kevin is tops in his job! I have already referred my son to Kevin. More
by grammakitty
Employees Worked With
March 10, 2017
First time buyer/used car. I was scammed big time by Matt in used cars. I was given a car to test drive and told it would be my car when ready. When it was time to pick up my ca I was scammed big time by Matt in used cars. I was given a car to test drive and told it would be my car when ready. When it was time to pick up my car I was kept waiting while he cleaned up another car to scam me with and I ended up with a very used car for a lot of money. He had stuffed the sold as is sign in the glove compartment for future finding. The car I had been told was mine was nowhere in sight. This one had scrapes on front right fender and an engine knock. I may seek an attorney for further action. If it becomes a case of buyer beware I suggest you do not use Matt in used cars he is a professional scam artist. More
by Scammed123
Employees Worked With
Matt
February 18, 2017
Excellent quality and customer service I've bought many cars here. I always get great customer service, friendly faces and good cars. Bob Bucknum always goes above and beyond. He knows the I've bought many cars here. I always get great customer service, friendly faces and good cars. Bob Bucknum always goes above and beyond. He knows the best deals going and always helps me set everything up inside the car. More
by Rnschram
Employees Worked With
Bob Bucknum
January 30, 2017
Wonderful. We got the car we wanted! Laurie Moses has helped us before, and we have always received the fastest, most personal service to get us into a new lease. Would recommend her to Laurie Moses has helped us before, and we have always received the fastest, most personal service to get us into a new lease. Would recommend her to anyone who is interested in finding a vehicle, buying or leasing. We are super satisfied! More
by sabjuoe248
Employees Worked With
January 22, 2017
Shocked Used Car Buyer If you are thinking about buying a used car from Suburban Ford of Waterford, just don't.They say "We work tirelessly to maintain a selection of yest If you are thinking about buying a used car from Suburban Ford of Waterford, just don't.They say "We work tirelessly to maintain a selection of yesteryear's brightest Ford gems, ensuring you drive off in a used car that saves you money and performs admirably, no matter where in Waterford MI, West Bloomfield, Auburn Hills, Pontiac MI or Commerce Township you take it". That's a crock. They don't ensure anything unless you pay for the expensive extended warranty. I was told by Don Marotta "if it starts, moves, and stops we put it on the lot". He also said that I should expect there to be issues with a high mileage vehicle (we got a Ford Explorer with 122,900 miles). Just 10 days after our purchase I took the Explorer we bought to a shop I trust for a safety inspection and found it had a leaking radiator and bad front differential. So the car they sold me did not "save me money and perform admirably". It cost me $1,300 to get into safe condition to drive. Don says I bought as is. True, but I expected better buying from one of the biggest and "best" dealer networks in the state, but I was sorely mistaken. I won't be going back. They don't inspect their used cars before selling them, so you can expect to have problems almost immediately. They don't stand behind the cars they put on their lot. Please share this with your friends and relatives so they don't go through the same scam I did. More
by Unhappy customer
Employees Worked With
Don Marotta, Lou Stoll
January 21, 2017
New 2017 Fusion My Salesperson Bob Bucknum is a real pro and is first class all the way. I met him a couple years ago and he has always made car buying easy and fun My Salesperson Bob Bucknum is a real pro and is first class all the way. I met him a couple years ago and he has always made car buying easy and fun. I will not go anywhere else. The entire Dealership is the best. I have dealt with the Body Shop and Service area and they do a great job. Always are helpful, friendly and make you feel special. I needed a car quickly,and told Bob on Friday what I wanted and I picked up the car on Saturday, and he had me out of their in less than a hour. He set up my phone, and explained the new features on the car. He is a Pro...........Thanks Bob you are the Best. More
by Chuck Inama
Employees Worked With
Bob Bucknum
January 20, 2017
New vehicle The folks at Suburban are kind,courteous and get the job done! Our salesperson,Laurie Moses is great. We have been getting our vehicles from Laurie si The folks at Suburban are kind,courteous and get the job done! Our salesperson,Laurie Moses is great. We have been getting our vehicles from Laurie since 2004. She is a little firecracker and will make sure you get the vehicle you want. I would highly recommend Suburban Ford of Waterford More
by slladd
Employees Worked With
December 29, 2016
New lease I had an amazing experience at Suburban Ford Waterford. I was due to turn my lease on focus in and was expecting to get another focus. My dream car ja I had an amazing experience at Suburban Ford Waterford. I was due to turn my lease on focus in and was expecting to get another focus. My dream car jas been to lease an Escape. Bob Bucknum was able to get me into one thanks to the amazing deals and rebates Ford was offering. Bob was fantastic to work with as well as Louie and Nancy. Everyone is very friendly and helpful. Bob will definitely get my business again. More
by Phoenixfire810
Employees Worked With
Ray and Nancy, Louie Richards, Bob Bucknum
November 17, 2016
Honest and professional Today, I had made a third purchase on a lease. My sales person is Bob Bucknum. I can honestly say my personal experience with Bob and this dealership Today, I had made a third purchase on a lease. My sales person is Bob Bucknum. I can honestly say my personal experience with Bob and this dealership has been a fantastic! I look forward to working with Bob once I am due for my next car. More
by brad
Employees Worked With
Bob Bucknum
November 14, 2016
Double Leases Trevor was helpful in getting my husband and I to the prices we needed for both leases by looking at our options, and giving us time to think. He com Trevor was helpful in getting my husband and I to the prices we needed for both leases by looking at our options, and giving us time to think. He communicated well, and was patient with us as we talked things out. We didn't feel as though Trevor was "trying to make a commission", by pressuring us. He wanted us to be happy and comfortable with our purchases. He was genuine in his relationship with us. Thank You! More
by danimal1
