Suburban Ford of Waterford

Great Buying Experience A great no pressure buying experience. Iron Johnson was knowledgeable and extremely helpful. I only intended to kick some tired but left with a beauti A great no pressure buying experience. Iron Johnson was knowledgeable and extremely helpful. I only intended to kick some tired but left with a beautiful 2015 Mustang GT. More

Matt Duggan Matt is very good at putting customers to ease. He's conversational which helps when you're waiting. He's good at setting the car up and making sure Matt is very good at putting customers to ease. He's conversational which helps when you're waiting. He's good at setting the car up and making sure you understand how things operate. More

used car I recently got a used car. Norm Stern was my dealer.I have worked with him in the past. He was very helpful and did his best at getting me a good deal I recently got a used car. Norm Stern was my dealer.I have worked with him in the past. He was very helpful and did his best at getting me a good deal,which is what we all want. He is very pleasant to work with and a nice person to know. Will see him again next time. More

Perfect Service Laurie has always been extremely helpful, professional and is always nice to work with. She listens and understands what I am looking for, and locate Laurie has always been extremely helpful, professional and is always nice to work with. She listens and understands what I am looking for, and located the SUV that I was looking for. More

A carefree encore experience Sam West of the sales team at Suburban Ford of Waterford did an excellent job finding the car that fit my requirements and my desires. I am a returnin Sam West of the sales team at Suburban Ford of Waterford did an excellent job finding the car that fit my requirements and my desires. I am a returning customer of Sam West and that says a great deal. We went in on Saturday afternoon and drove away on the following Monday with no issues at all. I particularly liked that the paperwork was presented on a Desk Blotter style screen that made the process easy to follow. Thank you Sam and the entire team at Suburban Ford of Waterford. More

Astute,Efficient, & Simply Outstanding Starting with the one Dealer Locator click, followed by the one call where Matt answered the phone, met us promptly at the exact time he said he would Starting with the one Dealer Locator click, followed by the one call where Matt answered the phone, met us promptly at the exact time he said he would at his desk, to parking the new 2016 Fusion in our driveway, and every step in between, Matt handled the entire process after sharing his wealth of knowledge, explaining in great detail the various purchase options & offering us a verity of consulting data on the best deal he could offer us, he completed the entire process without a single error or a one minute's delay. The efficiency of this purchase experience was very much appreciated as our time is invaluable due to our very busy schedules. Matt's expert working relationships with the rest of the staff team was instrumental in insuring that we drive home in our new purchase. We value the high caliber of the service we were provided during this purchase experience & we highly recommend every shopper to give them a try. More

Great Experience! Buying a car always leaves me filled with anxiety, the whole process is so intimidating. When I met Laurie, her warm and genuine personality immediate Buying a car always leaves me filled with anxiety, the whole process is so intimidating. When I met Laurie, her warm and genuine personality immediately made me feel at ease. She's not pushy, she actually works with you, and goes out of her way to make sure you are comfortable with your purchase. I highly recommend her, she's a gem! More

Exceptional Sales Service! I had some specific wants for my new truck and Norm was able to locate the specific truck at an out of state dealer and have it delivered the next day I had some specific wants for my new truck and Norm was able to locate the specific truck at an out of state dealer and have it delivered the next day! From start to finish Norm provided exceptional service getting my into my new truck! A good friend of mine suggested I go see Norm as he has worked with my friend's family for a number of years and they are continuous, returning customers. After my experience with Norm, I can easily say that I too will be a continuous returning customer. More

Best New Car Experience In A Long Time! I would much rather work with a dealership who is informative, honest and professional. Suburban of Waterford was one of the better experiences I have I would much rather work with a dealership who is informative, honest and professional. Suburban of Waterford was one of the better experiences I have had in a while. Kevin Kobak was thoughtful, hardworking, returned every phone call and email and was a pleasure to do business with. I actually purchased the car over the phone and Kevin had the car waiting to be picked up that same evening. Kevin and Suburban of Waterford Ford have earned my business and I will spread the word on how we were treated. In the day of all these Super Dealerships, it was refreshing do deal with someone with a hometown attitude and ability to treat the customer the way they would expect. Bob Zukowski Highland MI More

Very Positive Experience. Tony Davis is the man. I walked in 30 min before closing on a Saturday with a list of demands for exactly what I was looking for and the price I was l Tony Davis is the man. I walked in 30 min before closing on a Saturday with a list of demands for exactly what I was looking for and the price I was looking to pay. Within ten minutes they had multiple vehicle options for me in my price range. They were then able to introduce me to additional promotions which would save me even more money. When the perfect vehicle was narrowed down to one on the lot at a competitive dealer out of state, they were able to secure and ship the vehicle to their lot by the end of the week. They did all of this with no commitment from me but my word. I was highly impressed. When time came to close on the vehicle they were able to save me even more money. I was extremely impressed and very satisfied. True professionals who know how to move cars and build a relationship with the customer. More