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Suburban Ford of Waterford
Waterford, MI
1,182 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,182 reviews
November 29, 2015
Patrick Gilbert, Sales I can't say enough about the professional, knowledgeable, and friendly manner that Patrick brought to the whole process of turning in my vehicle and d I can't say enough about the professional, knowledgeable, and friendly manner that Patrick brought to the whole process of turning in my vehicle and driving out with my new one. It was seamless! I am sincerely grateful. I highly recommend his services at Suburban Ford of Waterford. More
by D Kwiecien
Employees Worked With
Patrick Gilbert
November 17, 2015
Friendly and Knowledgeable Staff was friendly, knowledgeable and eager to help customers throughout their entire buying process. The experience I had was great and I was in an Staff was friendly, knowledgeable and eager to help customers throughout their entire buying process. The experience I had was great and I was in and out in a timely manner which was important to me. I would highly recommend Suburban Ford of Waterford as well as Tony Davis. More
by jp3196
Employees Worked With
Tony Davis
November 17, 2015
Patrick Gilbert, Salesperson Patrick Gilbert was thorough, informative and a gentleman. Appointments were established to accommodate my schedule. Rest of staff also helpful and co Patrick Gilbert was thorough, informative and a gentleman. Appointments were established to accommodate my schedule. Rest of staff also helpful and competent. T. J. Rivard More
by Total Package
Employees Worked With
Patrick Gilbert
November 16, 2015
geat experience Bill Sommer went above and beyond even coming out to my work so that we could install cover for my beautiful F 150 Platinum Would recommend to anyone Bill Sommer went above and beyond even coming out to my work so that we could install cover for my beautiful F 150 Platinum Would recommend to anyone More
by DrBob
Employees Worked With
Bill Sommer
November 13, 2015
Easy Peazy Dana is the best and makes buying a car feel like a five star hotel! I will always go to Dana for a hassle free lease! Dana is the best and makes buying a car feel like a five star hotel! I will always go to Dana for a hassle free lease! More
by aaron da man
Employees Worked With
November 10, 2015
First time leasing This was my first time leasing a car, and Trevor went above and beyond to make sure I felt comfortable and satisfied with my experience at Suburban Fo This was my first time leasing a car, and Trevor went above and beyond to make sure I felt comfortable and satisfied with my experience at Suburban Ford of Waterford. He was personable and professional, as well as prompt with returning phone calls and emails! More
by Lpro
Employees Worked With
November 10, 2015
Quick, Fast, knowledgable I send a request online and within the next day I received a few phone calls and set up a meeting. They were able to meet my obligations for my vehicl I send a request online and within the next day I received a few phone calls and set up a meeting. They were able to meet my obligations for my vehicle and I believe it has really helped as I know own a brand new vehicle. Hernando was especially helpful Well done! More
by MDeSchutter
Employees Worked With
Hernando Hulleza, Hernando Hulleza
November 09, 2015
PURCHASING A NEW CAR I TOLD THE SALESMAN HERNANDO HULLEZA WHAT I WANTED AND IN 45 MINUTES I WAS FIXED UP WITH A NEW MUSTANG. THE SALESMAN WAS VERY KNOWLEDGEABLE AND POLI I TOLD THE SALESMAN HERNANDO HULLEZA WHAT I WANTED AND IN 45 MINUTES I WAS FIXED UP WITH A NEW MUSTANG. THE SALESMAN WAS VERY KNOWLEDGEABLE AND POLITE AND DIDNT TRY TO SELL ME SOMETHING I DIDNT WANT OR NEED. EVERYBODY WAS HELPFUL AND I AM VERY SATISFIDE. RESPECTFULLY, DANIAL L. GRAY More
by DANIAL88
Employees Worked With
HERNANDO HULLEZA, Hernando Hulleza
November 06, 2015
Leased a new Explorer Nice, professional and relaxed dealership. Great customer service. Did not feel pressured and got exactly what I wanted. Clear explanation of terms a Nice, professional and relaxed dealership. Great customer service. Did not feel pressured and got exactly what I wanted. Clear explanation of terms and services provided. More
by Winnie
Employees Worked With
Iron Johnson
November 06, 2015
Excellent experience! Kevin kobak went the extra mile for me! He helped me every step of the buying process! He was extremely knowledgeable about the different models of c Kevin kobak went the extra mile for me! He helped me every step of the buying process! He was extremely knowledgeable about the different models of cars, very helpful. More
by Mycar
Employees Worked With
