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Suburban Ford of Waterford - Service Center

Waterford, MI

4.0
201 Reviews
Call Service Center (947) 345-0296

201 Reviews of Suburban Ford of Waterford - Service Center

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August 31, 2023

Fast and friendly service and good location make it a perfect choice for me that I would recommend to others. More

by otgj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaren Bates
Report | Print
Sep 03, 2023 -

Suburban Ford of Waterford responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2023

Brien Martin has answered all of my questions and taken care that I understood what happened with my tire. He is an asset to your team. More

by penglen3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brien Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who worked on the car. Good job!, Aaren Bates
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Sep 03, 2023 -

Suburban Ford of Waterford responded

Hi, we're happy to hear you had such a positive experience with Brien! Please let us know if there is ever anything else we can do for you! Safe travels!

Sep 03, 2023 -

Suburban Ford of Waterford responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

August 26, 2023

Every time I bring my car into the dealership my experience is good. Always professional and thorough. More

by rushling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Aug 30, 2023 -

Suburban Ford of Waterford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2023

Individuals I was ABLE Contact were polite but in reality your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to ass More

by HIItsme
Recommend Dealer
No
Employees Worked With
Brien Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Sereno
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Aug 23, 2023 -

Suburban Ford of Waterford responded

Hello, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (877) 999-7121 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

August 18, 2023

The service department is always on top of things when you pull in. Service great. More

by bgavlinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Suburban Ford of Waterford responded

Hi, thank you so much for your positive comments about Suburban Ford of Waterford! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 17, 2023

The service department always works hard to get my vehicles in and the issues handled. More

by Kevin P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassandera Reed
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Aug 20, 2023 -

Suburban Ford of Waterford responded

Hi Kevin, thank you for your kind words and this wonderful review! Please let us know if there is ever anything we can do for you! Safe travels!

August 15, 2023

It took exactly the amount of time I was told. Can't ask for more. More

by jccaadm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave a review for us at Suburban Ford of Waterford. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Aug 18, 2023 -

Suburban Ford of Waterford responded

Hi, we appreciate your feedback on our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 11, 2023

I was given great, prompt service for a recall on my car. The persons were friendly and courteous. I am grateful they were able arrange for me to have this service done so quickly. Thank you More

by Tlipar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Comstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Suburban Ford of Waterford responded

Hi Tlipar, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! If you have any further questions, please give us a call. We're always happy to help!

Aug 14, 2023 -

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2023

Very efficient, courteous and helpful staff Very clean. Waiting room beautiful. Ethan was very helpful explaining everything to me Really like this dealership More

by Mopn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EthanHuggins
Report | Print
Aug 11, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 14, 2023 -

Suburban Ford of Waterford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 03, 2023

Service was horrible, Service Manager never returned phone or texts. After authorizating 7 hours of work to find a problem, it took over 2 months. Couldnt solve the problem didnt work to solve it and More

by renlauder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager, Parker Sereno
Report | Print
Aug 04, 2023 -

Suburban Ford of Waterford responded

Mrs. Lauderback your review is not entirely accurate. It took over 2 months for your vehicle due to you trying to get assistance from Ford Motor company on your 2018 Explorer with 106,7611 miles. We had the vehicle diagnosed after you approved TEAR DOWN of the engine and we waited weeks for you to decide on moving forward with the repair. You were asked not to return to this dealership as you refused to pay the entire bill owed. You authorized an Engine Tear down to diagnose the issue that does not include reassembly. Here at Suburban Ford of Waterford we rely on honesty from our employees and our customers. We did everything we told you we would do and kept our side of the agreement. It is unfortunate that Ford Motor Company decided not to assist on your repair, but we do not have any say so on their decision. I hope moving forward with whichever manufacture you choose you have better luck with those vehicles. Michael Stoijadinov Fixed Operations Director

Aug 07, 2023 -

Suburban Ford of Waterford responded

Hello, we are so disappointed to learn of this situation you have described. Please contact us at (877) 999-7121 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

Sep 05, 2023 -

renlauder responded

FIrst of all, that is not at all the case. Ford Motor took forever to respond to me and there was no refusal to pay. I authorized the tear down to be told it would be near $12000.00 to repair, which is basically a new motor. I called and messaged many times during the time when my car was there. No return calls or messages, except for the few from Parker. No manager calls noone in authority. This is the second explorer I have had with the same problem and Ford Helped prior. No manager got involved and when he finally called I was told he would take care of the bill but dont come back. I authorized 7 hours of work to diagnose the problem which they could not and I was more than willing to pay. This dealership is basically unprofessional and rude and I will definitely shout that from any place I can. Thanks for nothing from Ford, your cars suck

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