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Suburban Ford of Waterford - Service Center
Waterford, MI
187 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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187 Reviews of Suburban Ford of Waterford - Service Center
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June 28, 2023
This is shocking to me but I just receive some outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno for the best experience I have ever had at Suburban Ford of Waterford. As soon as I drove up for service I was greeted by a young man with such a good attitude. It appears Suburban Ford of Waterford has hired some new young people that are anxious to take care of their customers. Great customer service makes me want to come back! Thank you again Alan Sereno and team! More
by smithjro
Employees Worked With
Helpful June 27, 2023
Amazing service. So easy to work with and they made the process stress free. I highly recommend them! So easy to work with and they made the process stress free. I highly recommend them! More
by Stacy Bonn
Employees Worked With
June 22, 2023
Very poor customer service. Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to get an appointment then it took 2 days for new brakes and rotors. Nothing was done the first day, why bother making an appointment if car is just going to sit there and no one communicates with you, if only they would have called since the phones don’t get answered. Spoke to mgr when picking up car, he apologized but offered no renumeration More
by CJ
June 21, 2023
The customer service was wonderful. Work was completed quickly and they washed my truck! I am a very satisfied customer. Work was completed quickly and they washed my truck! I am a very satisfied customer. More
by TraceyM
Employees Worked With
June 16, 2023
The dealership did an excellent job, working on my vehicle in a timely manner and I was completely satisfied. vehicle in a timely manner and I was completely satisfied. More
by Me
June 05, 2023
Changed tires back in November. Wrecked 10 wheel nut caps. Had to buy 6...even though they should have paid for them. Took me 2 trips to the dealership for them to get them on right Wrecked 10 wheel nut caps. Had to buy 6...even though they should have paid for them. Took me 2 trips to the dealership for them to get them on right and 6 hours. There were 4 new ones in the spare tire kit and they didn't know about those. Their answering service is atrocious. Their not good at telling you what's going on! I'm reporting them to the better business bureau also for incompetence! More
by aabrown1
Employees Worked With
June 02, 2023
Fast and concise. Very friendly advisor and knew everything about the service. I would recommend her. Very friendly advisor and knew everything about the service. I would recommend her. More
by campg53
Employees Worked With
May 31, 2023
Customer service is not what it used to be. Maybe they should have kept employees that ACTUALLY made a difference in service. Going elsewhere. Maybe they should have kept employees that ACTUALLY made a difference in service. Going elsewhere. More
by cmartinezmt
Employees Worked With
Have no idea who it was.
