Suburban Ford of Waterford - Service Center

Cassandera(CSR) went above and beyond to get Ford to help me with a leaking turbo on my F-150. Will definitely go back to specifically to work with her. me with a leaking turbo on my F-150. Will definitely go back to specifically to work with her. More

Check engine light was on on my daughter’s 2018 escape. Got a prompt appointment, service advisor Cassandra was so helpful and kept in touch the whole time. Needed a new engine and within a week of taking Got a prompt appointment, service advisor Cassandra was so helpful and kept in touch the whole time. Needed a new engine and within a week of taking it in, the work was done and my daughter was back on the road. We always feel confident taking our Ford vehicles to Suburban of Waterford! More

This is shocking to me but I just receive some outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno for the best experience I have ever had at Suburban Ford of Waterford. As soon as I drove up for service I was greeted by a young man with such a good attitude. It appears Suburban Ford of Waterford has hired some new young people that are anxious to take care of their customers. Great customer service makes me want to come back! Thank you again Alan Sereno and team! More

Amazing service. So easy to work with and they made the process stress free. I highly recommend them! So easy to work with and they made the process stress free. I highly recommend them! More

Thor always very accommodating, I was their for a oil change which only took a short time change which only took a short time More

Very poor customer service. Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to Service area does not answer their phone and did not call me at all on the day I dropped off my vehicle for new brakes I had to wait over a week to get an appointment then it took 2 days for new brakes and rotors. Nothing was done the first day, why bother making an appointment if car is just going to sit there and no one communicates with you, if only they would have called since the phones don’t get answered. Spoke to mgr when picking up car, he apologized but offered no renumeration More

The customer service was wonderful. Work was completed quickly and they washed my truck! I am a very satisfied customer. Work was completed quickly and they washed my truck! I am a very satisfied customer. More

The dealership did an excellent job, working on my vehicle in a timely manner and I was completely satisfied. vehicle in a timely manner and I was completely satisfied. More

Had service completed on our vehicle that needed a door latch replaced on the driver's door that woukd not lick latch replaced on the driver's door that woukd not lick More