Suburban Ford of Waterford - Service Center

I recently brought my F-150 in for "The Works" service to include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they c include an oil change, tire rotation and multi point inspection. The oil change was completed but the tech could not locate the wheel lock so they closed the ticket without the tire rotation or brake inspection. I contacted my service advisor, Roland Hayes, and explained the issue. He immediately said that I would not need to come back in for the remaining service he would have the Mobile service van with Zeke come out. They came out the same day I contacted them. Kudo to Roland and the service team. We have found our go to Ford Dealership. Thanks for valuing your customers. I will recommend the dealership to all my friends. More

Good check in process, great communications and service. Will continue to use suburban ford of Waterford. Will continue to use suburban ford of Waterford. More

Suburban Ford is extremely easy to access for servicing my Ford Explorer. I was greeted professionally by Jailen Gills. He wrote up my service order explaining all that was recommended for my 15,000 mi my Ford Explorer. I was greeted professionally by Jailen Gills. He wrote up my service order explaining all that was recommended for my 15,000 mi checkup, and explained how it would take a couple of hours. True to his word he called approximately (2) hours later to inform me my vehicle was ready. More

Outstanding customer service, the team is always helpful to take the time to listen to the customers and provide courteous service. to take the time to listen to the customers and provide courteous service. More

Very attentive, responding to every need, questions answered, options given. Overall, encouraging experience for future visits. answered, options given. Overall, encouraging experience for future visits. More

Suburban Ford of Waterford is always friendly and helpful, especially employee Parker Serrano. The team was available to service my car quickly. helpful, especially employee Parker Serrano. The team was available to service my car quickly. More

We dropped our MKX off for an oil change and tire rotation. We were told 1 1/2 hours. When we came back after 1 3/4 hours it was outside finished and waiting for us. rotation. We were told 1 1/2 hours. When we came back after 1 3/4 hours it was outside finished and waiting for us. More

Great service attentive care and listens to what I have to say very clean service area to say very clean service area More

Fast and great service! ! Thanks to the service department! And I loved that my car was washed too!!! ! Thanks to the service department! And I loved that my car was washed too!!! More

I have had a recurring issue that was due to my car being stolen. Curtis has been very helpful and the service team has been patient. I will continue to go to Suburban Ford. stolen. Curtis has been very helpful and the service team has been patient. I will continue to go to Suburban Ford. More