Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban INFINITI of Troy
Troy, MI
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 139 reviews
February 01, 2021
As a service consultant, Amy Davis is the best! She is personable, pleasant, knowledgeable, and goes the extra mile to make sure her customers are satisfied. My experience with her has been beyond OUTSTA personable, pleasant, knowledgeable, and goes the extra mile to make sure her customers are satisfied. My experience with her has been beyond OUTSTANDING! More
by marshacheeks
Employees Worked With
Emery Northington
Helpful January 11, 2021
Great service. Recommend for Infiniti potential customers. Polite and professional. Provide the information you need to make decisions in models, price and payments. Your choice. customers. Polite and professional. Provide the information you need to make decisions in models, price and payments. Your choice. More
by Now is the time
Employees Worked With
Emery
January 08, 2021
Andrew was very knowledgable and made the car buying process very streamline. He was available for follow up feature discussions. I would strongly recommend Andrew for your car buying experience. process very streamline. He was available for follow up feature discussions. I would strongly recommend Andrew for your car buying experience. More
by KimK
Employees Worked With
Emery Northington, Boris Brodsky
December 31, 2020
Experience was outstanding, cordial, and smooth. The process on line worked well and facilitated the sale. Sales team member Gary Davis help me work out the deal that I was looking for. process on line worked well and facilitated the sale. Sales team member Gary Davis help me work out the deal that I was looking for. More
by Marco
Employees Worked With
Gary Davis, Boris Brodsky
December 07, 2020
I truly appreciate Jeffrey's wonderful customer service. From the time I drove in, he was attentive to ensuring that I was informed about my routine maintenance and the need for additional maintenance that From the time I drove in, he was attentive to ensuring that I was informed about my routine maintenance and the need for additional maintenance that I was not aware of. He had such a positive attitude which made it a pleasure to interact with him. More
by Bianca
Employees Worked With
Jeffrey Shuert
November 11, 2020
Exceptional service. Very professional Gary and Marc Exceptional service. Very professional Gary and Marc made my experience very pleasant. I love my new car. I would definitely recommend to my frien Exceptional service. Very professional Gary and Marc made my experience very pleasant. I love my new car. I would definitely recommend to my friends and family More
by Neritaveliu
Employees Worked With
Gary Davis
September 23, 2020
Great and excellent service...my sales consultant was excellent at being me purchase the right vehicle for me. I love my new Jeep Grand Cherokee excellent at being me purchase the right vehicle for me. I love my new Jeep Grand Cherokee More
by Tipton.deion
Employees Worked With
Michael Booker
September 04, 2020
Love Suburban Troy! Emery made the new car experience even better! He delivered the car to my house, set my radio, explained everything and was a pleasure to work with! even better! He delivered the car to my house, set my radio, explained everything and was a pleasure to work with! More
by Baileypg13
Employees Worked With
Emery Northington, Kyle Torkler
August 20, 2020
Suburban has always given me exceptional customer service. My service rep, Amy was very friendly, knowledgeable and accommodating. She reviewed with me the services required for my upcoming 60k inspe service. My service rep, Amy was very friendly, knowledgeable and accommodating. She reviewed with me the services required for my upcoming 60k inspection and gave me a cost estimate. I appreciated her candor and will certainly take into consideration her suggestions More
by Yvette
Employees Worked With
Amy
August 07, 2020
The good. Andrew in sales did a great job providing all the information I asked for. Pleasant and helpful. The bad. I drove two hours to look at and buy a used Lexus from the dealership. After agre the information I asked for. Pleasant and helpful. The bad. I drove two hours to look at and buy a used Lexus from the dealership. After agreeing to buy the car I was informed the title department had gone home for the day (5pm) and the manager Oleg Kovtun seem very confused on how to handle an out of state registration. Confused is being polite. A better description would be clueless. I left with the understanding I would hear from the title department the next day and would conclude the sale and pick up the car. Oleg didn’t call with any information until late in the afternoon. He then listed several fees that I questioned as I was registering the car in another state. I told him I would call my bank to address the title issue and call him right back. He then avoided several calls for the next 4 hours and finally returned my call to tell me the car had sold. Lesson learned sign paperwork before leaving and don’t waste your time with Suburban Infiniti of Troy. Especially watch out for Oleg Kovtun. I’m sure it won’t matter but I will contact the better business bureau and Infiniti with my complaint. Had the manager or the title department been able to handle a simple out of state transaction I would have purchased the car a day prior. If Oleg was a man of his word he would have at least given me first right of refusal on a car I agreed to buy and he agreed to sell. At best this is horrible customer service that I would expect from a shady used car dealer not an Infiniti dealership. Oleg even said the difficulty of an out of state transaction was a contributing factor on why he sold to someone else and said he would do so again! I honestly think this is the worst customer service I have ever dealt with. More
by Disgruntledcustomer
Employees Worked With
Oleg Kovtun
