Suburban Mazda of Farmington Hills

The Service Dept will deny any legitimate warranty claim based on “outside influence”. Be vigilant and dispute it. based on “outside influence”. Be vigilant and dispute it. More

Blake and Madison were absolutely great to work with. They created a great deal for me and stayed in touch for the several days it took for me to decide. both wrre extremely knowledgeable about the vehic They created a great deal for me and stayed in touch for the several days it took for me to decide. both wrre extremely knowledgeable about the vehicles and the competition’s models too. Highly recommend. More

I walked into Suburban Mazda in Farmington Hills on 08/06/2026. I was immediately greeted warmly by Manager Blake, who then introduced me to Nik! Nik ended up being the right salesman for me during my 08/06/2026. I was immediately greeted warmly by Manager Blake, who then introduced me to Nik! Nik ended up being the right salesman for me during my new car hunt! He listened to what I needed, what I wanted, my desirables, my non-negotiables! I arrived wanting a CX-50 because of the hybrid standard, and if I didn’t get that then potentially a CX-30. I initially wanted a Toyota RAV4, but I wanted the luxury design and features of Mazda’s creations, plus top tier safety. After researching cars for 2 months, I needed to replace my Kia Optima S with the typically engine oil consumption affecting my new spark plugs, that I literally just paid off in February with less than 110,000 miles on it!😡 I now have Kia PTSD (no shade, cause I heard they’re better now), but anyways, Nik felt like family, like my favorite big cousin or brother who is aligned with me and knows me like the back of his hand. Also, Manager Scotte was rooting for me because he seen and knew how bad my Kia had gotten, even with me taking good care of it. Whether I got a Mazda or not, he knew I needed to get rid of my Kia immediately. I appreciate his concern for me because the Kia dealerships wanted me to drive an unpredictable vehicle until it exploded on me, just to maybe replace my engine. Thankfully, I had a close friend lend me their spare car until I got my car situation situated. Nik ended up mentioning the CX-5 instead, which for some reason I never considered, but Premium Trim, Black on Black onnnn Black lol. We test drove it, and immediately I was obsessed and loved it, but I wanted to be sure that I didn’t favor the 50 too. I sat in the entry level 50, and immediately regretted it (again, no shade, the Prem5 is just so dope)! Nik introduced me to Jose, the financial manager, who contributed to the dream, the goal, the reward. He also updated me smoothly in the finishing process and was very personable. 2 days later, she officially became mine and I’m so grateful and honored to have a quick, thoughtful, and straightforward new car buying experience with the Suburban Mazda FH Organization. Nik and the team are the best! If you happen to want a new Mazda, go see Nik, and let him know I sent you! Thank you so much Nik, I love my Midnight Phantom real bad! Thank you for your endless support, knowledge, patience, and cooperation during this experience for me! Officially a Mazda Madam! 🖤 More

I had an amazing experience. It was stress free. They made sure I was comfortable and happy during my stay and my sales associate was great!!! It was stress free. They made sure I was comfortable and happy during my stay and my sales associate was great!!! More

Desmond listened to our requirements and was able to answer our concerns with patience and find a vehicle that met our needs. answer our concerns with patience and find a vehicle that met our needs. More

Levi Henson was awesome from the first call to me driving off of the lot. I had a complicated situation, he made it easy so I could get my wife a new car same day! He was extremely knowledgeable about every off of the lot. I had a complicated situation, he made it easy so I could get my wife a new car same day! He was extremely knowledgeable about every car, and easily narrowed the options down to exactly what we needed. Don’t do this like I did, but he kindly stayed late to make sure I could head home with a new car. He was very easy to approach, is real/down to earth, and does not sell. He advises, which I loved. Sean from Financing was awesome too! I will be getting all of my future cars from Suburban Mazda and Levi! More

Levi helped us by answering all of our questions with patience and professionalism. Thanks to his exceptional support, we had a wonderful experience buying our first Mazda CX-5 at Mazda of Farmington Hil patience and professionalism. Thanks to his exceptional support, we had a wonderful experience buying our first Mazda CX-5 at Mazda of Farmington Hills (Suburban Mazda). He made the entire process smooth, stress-free, and enjoyable. We truly appreciate his dedication and highly recommend working with Levi if you’re looking for a great car-buying experience More

Used 2025 Volvo V60 HhhErik was fine before the purchase, quick to respond. After the purchase complete ghost, zero response. I thought the handwritten note in the car saying to reach out with any purchase, quick to respond. After the purchase complete ghost, zero response. I thought the handwritten note in the car saying to reach out with any questions was a nice touch but was just lip service. The manager who inspected my used car trade in low balled my trade value by $1500 and when I grabbed my key and started to leave he snapped at me and said “I guess I’ll be the bad guy then” and honored the value we agreed on. In hindsight sight it was probably just a ploy to cover the fact that they only gave me one key (they got the car from a rental fleet with only one key?) which cost me $600 to replace and the car had 2 tires that needed replaced, another $600. All of that may have been on the up and up but the ghosting from Erik and the snippy manager made the whole experience feel dirty. There was one bright side and that was the finance guy named Sean O’Connor. He was a total pro. Very professional, informative, polite, and personable. He was very busy at the time I closed the sale but never detracted his attention from our business at hand. To be honest, before I went into his office to finalize the sale my gut told me to end the sale and leave and start my search over. Sean saved that deal. There were a few little things that could have been better by Suburban Mazda. 1. Both keys or disclose that beforehand 2. License plate bolts. Why remove those? Or why not replace them if you got the car without them? It was just another pain I had to deal with that was unnecessary 3. Don’t cut off communication once the sale is over, very unprofessional. It would have amounted to about 2 minutes of your time. 4. The tires. The tire guy that I bought new tires from said ZERO chance those tires passed a presale inspection from the dealer. Erik stated that they were within the dealers spec (the had slashes in the sidewall from hitting a curb maybe) I dunno but it was costly. All in all, I spent $1200 to get the car right. I wish I would have kept searching and upped my budget instead of dealing with Erik and angry guy. I haven’t decided if I’m going to leave a google review or not yet. I’m leaning towards yes but hate punishing a whole business by the acts of a few. More

The Mazda dream team! ! I received great help and support. They made my day. From the moment we walked in the front door we were greeted with smiles and genuine respect fro ! I received great help and support. They made my day. From the moment we walked in the front door we were greeted with smiles and genuine respect from Blake. Thank you Erik Shirland and Jose Rangel for treating me with respect and kindness. You, in my opinion went above and beyond for me, as if I were buying a 2027 model year vehicle, when in reality I was only able to get a 2011 Mazda 6. Thank you again for understanding my situation. I look forward to one day picking up my Mazda cx 30 or 50 carbon edition from you. I am truly grateful for the experience I had with you and your dealership. More

Fast and dependable service and a great customer experience. Nice dealership with good waiting room. All services were explained in detail. experience. Nice dealership with good waiting room. All services were explained in detail. More