Suburban Mazda of Troy

I was very impressed with the service and attention I received with Mathew Miles at Mazda. I was greeted immediately when I walked through the door. He answered my questions and had the CX5 warmed up and received with Mathew Miles at Mazda. I was greeted immediately when I walked through the door. He answered my questions and had the CX5 warmed up and ready to test drive right away. I was on my lunch hour and he readily let me know that I would receive a discount through my employer with Mazda ( unbeknownst to me!) and also asked me what other cars I had at home. It turned out that because I had a similar vehicle from a competitor, I was entitled to a further discount. I had been to a total of 6 dealerships ( not all Mazda) and only had one other experience that even came close . I went back to Matthew two other times before sealing the deal and each time he had the car warmed up and ready for me. He answers all emails and calls promptly and went through a thorough review of the vehicle on purchase, including setting up my Bluetooth and Pandora connections. I loved the service, no-pressure and helpful attitude that I received from Mathew and wouldn't hesitate to recommend him to anyone in the market for a new car. Oh, I love my new CX5! I was formerly a Honda loyalist but the service, style and solid build of the new CX5 with all the amenities I needed - Bluetooth , Pandora and the moonroof and Bose speaker package, and competitive price won me over. Thanks to Mathew Miles and Mazda for a great new car experience!! More

Steve Elich was very friendly and went out of his way to make sure that my experience was comfortable and simple.There was a small discrepency in the beginning, but Steve did everything in his power to corr make sure that my experience was comfortable and simple.There was a small discrepency in the beginning, but Steve did everything in his power to correct the discrepency. Steve made sure that I was satisfied with my car purchase. The vehicle was very clean and neat and he presented the vehicle to me wonderfully. I would definitely recommend this dealership to my friends and family! Great job Steve Elich keep up the excellent work. More

I had a great experience working with Steve. Got exactly what I wanted with no hassles, or pushy salespeople. I would recommend Steve to anyone. what I wanted with no hassles, or pushy salespeople. I would recommend Steve to anyone. More

I bought a 2011 Mazda3 hatchback in October. Steve Elich was the salesperson I dealt with and I found him to be friendly and helpful. The buying process was smooth, they even set me up with a loan that had was the salesperson I dealt with and I found him to be friendly and helpful. The buying process was smooth, they even set me up with a loan that had a lower interest rate than I had been pre-approved for. I recommend Steve to anyone who is in the market for a vehicle. More

I had been looking at new cars for awhile, and had a lot of interactions with various dealers and sales people. By far, Jane DeMulder was best in class! Jane has such a wonderful personality and was so he of interactions with various dealers and sales people. By far, Jane DeMulder was best in class! Jane has such a wonderful personality and was so helpful dealing with the ups and downs of purchasing a new vehicle. She is so honest and tries to do what is best for the customer. He positive personality is infectious. I will recommend her highly to anyone shopping for a new car. As far as my new Mazda, I love it! It is "fun to drive" as Mazda's advertising suggests, and the sound system is awesome. Driving to work is more fun now than it had been previously. Everyone at the dealership wanted to help out and make my purchasing experience a positive one. I think the car is well built and I expect a lot of years out of it. Pricing was competitive and I feel good about the value I received for the price I paid. Thanks Suburban Mazda of Troy and a special thanks to Jane. I appreciate all your help. Kurt Fish More

Mr Lange, I just wanted to say how great your people are at Suburban Mazda of Troy. I bought my 2012 MazdaSpeed3 from you guys and it was the best decision I made since marrying my wife ten years ago.She go at Suburban Mazda of Troy. I bought my 2012 MazdaSpeed3 from you guys and it was the best decision I made since marrying my wife ten years ago.She got me into Mazda with her 2007 Mazda CX-7. I was stunned when I came in for my 5000 mile service. With the coupons I received in the mail, it was cheaper than an oil change at those quick change shops. And when I brought my wife's CX-7 in for service, they showed me the same courtesy and professionalism even though her vehicle was not purchased at your dealership. I've told a couple of co-workers that they made a big mistake buying Fords last year and all I've heard from them about their vehicles, an Escape and Focus, is complaints. And the service they've received is sorely lacking. I spread the word about your outstanding dealership to whoever will listen and look forward to a long and lasting relationship keeping this Mazda family on the road. Thank you for your great people and your time. Zoom Zoom forever! More

I did want to take a moment to mention my service advisor, Melanie K.. She has been my contact at Suburban Mazda for the past 18 months or so and has always provided the very best customer service advisor, Melanie K.. She has been my contact at Suburban Mazda for the past 18 months or so and has always provided the very best customer service. She is personable, knowledgeable, has taken the time to get to know me (and my beloved '6) and *always* goes above and beyond to ensure I am completely satisfied. Her considerable efforts to work around my hectic schedule are greatly appreciated. She has established a level of trust by being straightforward and honest in terms of the servicing of my vehicle. While she always makes the appropriate recommendations in terms of 'upselling', I never feel overly pressured or as if I'm being manipulated. This is a trait to be valued in your industry. I have shared with my friends and family my opinion that Suburban Mazda provides a level of engagement and customer service that rivals many of the luxury brands, and Melanie is an important part of that impression. Please pass along my appreciation, and know she is representing your company at the highest level of competency, professionalism and in taking care of your customers. Warmest Regards, Quinn A. More