Suburban Nissan of Farmington Hills

We Purchased new AUDI A7 (2012) that was delivered as new vehicle. After outside detail products added to car (window tinting)it was discovered that the passenger side of vehicle had been repainted. Never di vehicle. After outside detail products added to car (window tinting)it was discovered that the passenger side of vehicle had been repainted. Never did the sales person, general manager or staffing ever disclose the damage prior to signing and delivery.The GM admitted to concealing information and took vehicle back in inventory after 1 week. Our concern being how many other new car owners has he pulled this stunt with? Why is there no policy internally to signal the new owner of damage? This damage well exceeded the reportable limit set forth by law. The GM now wants to re-order the vehicle from factory for a long two month minimal wait for car to be built. All of this after salesperson identified same vehicle in out of state location that could be traded for and satisfy replacement. This is a prime example of a quality manufacture that cannot get quality service point across to low level dealership struggling with personnel issues. No satisfaction or foundation for customer relations, bottom line only. Short sited, I would never allow my worst friend to go and shop for a vehicle at Suburban. More

What an awesome experience!!! This dealership is a class act to work with. As a female buying a car, it was an extremely easy, uncomplicated transaction. Very highly recommend!!! act to work with. As a female buying a car, it was an extremely easy, uncomplicated transaction. Very highly recommend!!! More

Bought a used 2008 vehicle with what thought didnt have good brakes. My claims were dismissed by the salesperson when I test drove the vehicle and said I was not used to it yet. 5 days after I purchased t good brakes. My claims were dismissed by the salesperson when I test drove the vehicle and said I was not used to it yet. 5 days after I purchased the vehicle it was making a terrible grinding noise. I called my salesperson and the sales manager to try to get this resolved. The salesman said the sales manager would call me the following day, which he did not of course. Monday came and still no call back on either party, I left the manager another voicemail and yet no phonecall back. Finally, the Gregg called me and said here is the number to service, my manager said schedule an appointment. After receiving poor customer service because the sale was complete, I took it in to service where the technician said the car is unsafe to drive and the brakes are worn to less than 2% remaining. He said this car should have never been sold in this condition and wouldnt pass inspection. The sales manager said he was not aware even though he drove the car home the last two nights before I picked up the vehicle for purchase. More

Amir Chaaban provided excellent customer service. Each and every time I visit the dealership, he makes me feel as if I'm the most important customer you have. Amir is the perfect of example of how all em and every time I visit the dealership, he makes me feel as if I'm the most important customer you have. Amir is the perfect of example of how all employees should be and it's because of him that you will receive repeat business at your dealership. He should be commended for his exceptional service. More

I took my2007 Mazda3 in because it was grinding in first gear on a Friday; the server rep drove it away and hears the grinding. Mark called on Saturday and said the mechanic couldn't find anything and Mark gear on a Friday; the server rep drove it away and hears the grinding. Mark called on Saturday and said the mechanic couldn't find anything and Mark will have the mechanic recheck on Monday. Monday the mechanic heard it grinding and dug into the transmission. 1st and reverse gear were touching; they were contacting Mazda for authorization to rebuild. Oh ya, the mechanic says the check warning light was on. Diagnostic would be $110, and I authorized it thinking it was something serious. Tuesday, Mazda says they were replacing the transmission and the diagnostic says the rear O2 sensor was out and it would be almost $500 to replace it. Now I started getting suspicious, and told em no. They replaced the transmission and I picked it up on Friday night. Check engine light didn’t come one driving it. We get into the car on Saturday and the rear floor board has water so deep in it, the level was over the floor mats. Checked the past weather and it rained 4 of the 7 days/nights it was at Suburban Imports of Farmington Hills. Drove all weekend, still no sensor light. Monday back to the dealer so they can assess the water. The only thing they can find is the passenger door wasn’t seated right, but not enough to leak. They have no clue where the water was from, so there was nothing to fix. No, our porters and mechanics would never leave the windows open. Sorry there is nothing we can do. So for a recap, 1st time the mechanic checks out the car, he can’t hear the gears grinding, he is the only one to ever see the check engine light come on, and I get the car back with standing water in it. I would not advice ever going to this place. I’ve bought 5 cars in the last 7 years from different dealers and dealt with a few others, calling it 7 to 8 dealers I never had a problem with. But when I go to Suburban Imports of Farmington Hills I end up with more issues then when I took it in. More

I am currently in the process of resolving an issue with a vehicle I purchased from this dealership. The dealer has offered to resolve the issue. a vehicle I purchased from this dealership. The dealer has offered to resolve the issue. More

We were in the market for a good used car for our daughter who travels back and forth to Grand Rapids for school. We obviously wanted something dependable, and she wanted something fun, and with bud daughter who travels back and forth to Grand Rapids for school. We obviously wanted something dependable, and she wanted something fun, and with budget in mind it wasn't easy to unite the two goals. Mr. Cornwell and Greg Lawhorn took our needs seriously, were patient when we turned down good cars "She doesn't like the color", and eventually helped us to find a car that we all were thrilled with. We had to wait to close since the finance director was busy with another customer, and Greg sat and talked with us for an hour instead of just putting us in a waiting room. My daughter absolutely loves her Mazda 6 with all the "important" options like a 6 disk CD player, and we were happy with the Consumer Reports ratings. Shopping for a used car is anything but fun in this market, but Suburban made it an enjoyable experience. More

I needed to get a new car quickly on a strict budget but didn't want to compromise and buy a car because it was easily available. I spoke with Joe Shannon and he was able to find me the exact colors that I didn't want to compromise and buy a car because it was easily available. I spoke with Joe Shannon and he was able to find me the exact colors that I wanted as well as a manufacturer's program that allowed me to purchase the car within my budget. I had an outstanding experience with Suburban. More

I always do my homework before buying - so I contacted multiple dealorships, looked up trade in values of my car, found the exact Mazda CX7 I wanted, and thought to give Suburban a chance since I received multiple dealorships, looked up trade in values of my car, found the exact Mazda CX7 I wanted, and thought to give Suburban a chance since I received an email from the dealor offering me my desired trade in price for my Mazda 3. To my surprise they hassled me, lyed to me, and treated me with disrespect even though I had the dealors email as back up. He even tried to talk me out of my credit unions rates even though it was better than their rates?! The sales manager was even worse than the dealer. He flat out told me my car was not worth the asking price and offered me the trade in value of an auction car. They think a female has no clue what a car is worth and/or how to check into the price of a car. I am a female engineer that loves to take care of her cars!!!! Do yourself a favor and never buy or lease from a Surburan (especially from the Farmington Hills). No need to support liars and disrespectful xxxxxx sales managers! At the end of the day, I walked out of that dealorship, drove to another Mazda dealorship (Sesi) in Ypsi, got full asking price of my Mazda 3, got the car I wanted from the car inventory that Saturday! More

Refused to let me test drive Audi A4 on the grounds that I don't live in Michigan and unlikely to buy the car (I had shown them my out of state drivers licence). Very unprofessional. It seems they only allo I don't live in Michigan and unlikely to buy the car (I had shown them my out of state drivers licence). Very unprofessional. It seems they only allow test drive to people who are "likely" to buy their cars. More