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Suburban Nissan of Troy

Troy, MI

4.2
393 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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1800 Maplelawn Dr.

Troy, MI

48084

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Showing 344 positive reviews

August 07, 2023

Eric was the man! Very good service !!!! He was more than helpful and very friendly. I will be coming back for any other service that I need. More

by Rustyb529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Suburban Nissan of Troy responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 01, 2023

Fantastic experience buying my dream car. Easy and convenient and very friendly staff. Highly recommended More

by bryanlemankiewicz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex palmateer
Jun 05, 2023 -

Suburban Nissan of Troy responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 20, 2023

Working with Jamie was great. She is very friendly and gave us a really good deal! More

by Akansha
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Jones
May 23, 2023 -

Suburban Nissan of Troy responded

Hi Akansha, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Nissan of Troy! We look forward to your next visit! Take care!

April 01, 2023

We are from Germany and had no idea how the US car maket and dealerships work. Because of the professional and nice treatmeant from Chanel we did not only purchase one car. 1 Monath later we purchased a sec More

by Benedikt & Jacqueline Wartusch
Recommend Dealer
Yes
Employees Worked With
Chanel Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Suburban Nissan of Troy responded

Hi Benedikt, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 31, 2023

Let me preface by saying I'm pretty hard on ratings, 4 is pretty good for me. 5 is perfect and beyond, can't say I ever had that treatment when buying a car... Pros: Jermaine made sure to follow up with m More

by jules
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine Phill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Scott, Carlos Bustamante
Apr 04, 2023 -

Suburban Nissan of Troy responded

Hi Jules, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (248) 274-4077 so we can work towards a resolution. We look forward to hearing from you. Take care!

Apr 04, 2023 -

jules responded

Umm...did you read my review? Not sure why I received a negative response to my positive rating? I think 4 stars is pretty good review? Sorry you didn't appreciate my 4* review. Maybe start having real ppl vs bots review the reviews??

Apr 05, 2023 -

Suburban Nissan of Troy responded

Jules, we really appreciate your feedback! We just wanted to address some of the concerns in the initial review. Thanks again for taking the time to leave us this information about your recent visit and for helping us improve. Take care!

March 21, 2023

Rob was absolutely amazing and will definitely make sure you leave with something you want ! The salesman are also super nice and friendly. I love the environment and will definitely recommend people to go More

by Jordanscott02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Risse
Mar 23, 2023 -

Suburban Nissan of Troy responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 16, 2023

Jamie is the best, most understanding salesperson I've ever worked with. She listened to every concern I had and I love my new car! 10 stars! More

by stilrokkin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Jones
Feb 19, 2023 -

Suburban Nissan of Troy responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 02, 2022

This dealership provided me with a wonderful experience buying a vehicle. Carlos was excellent and so was Shaun. I would highly recommend the entire dealership. More

by Lawrencemassa64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Music, Carlos Bustamante
Sep 17, 2022 -

Suburban Nissan of Troy responded

Lawrence, thanks for your praise and kind comments about our team.

Sep 17, 2022 -

Lawrencemassa64 responded

Youre welcome

August 28, 2022

Carlos was THE best car salesman I have ever had. He not only makes you feel comfortable about buying your first car. He also makes you feel CONFIDENT! He’s polite and funny and real with his custome More

by Nicole.Robinson.co17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Bustamante
Sep 17, 2022 -

Suburban Nissan of Troy responded

We appreciate your positive review about your recent experience with us!

August 22, 2022

Carlos helped make sure my visit was easy and stress free. He's so helpful in the process, it really feels like you have a true friend helping you out. More

by gabbysimone94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Bustamante
Sep 17, 2022 -

Suburban Nissan of Troy responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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