Suburban Nissan of Troy

This dealership provided me with a wonderful experience buying a vehicle. Carlos was excellent and so was Shaun. I would highly recommend the entire dealership. buying a vehicle. Carlos was excellent and so was Shaun. I would highly recommend the entire dealership. More

Carlos was THE best car salesman I have ever had. He not only makes you feel comfortable about buying your first car. He also makes you feel CONFIDENT! He’s polite and funny and real with his custome He not only makes you feel comfortable about buying your first car. He also makes you feel CONFIDENT! He’s polite and funny and real with his customers. Honestly the best experience, if you’re ever looking for a car look for Carlos! I tell my friends too all the time! More

Carlos helped make sure my visit was easy and stress free. He's so helpful in the process, it really feels like you have a true friend helping you out. free. He's so helpful in the process, it really feels like you have a true friend helping you out. More

Carlos was the rudest sales person I have ever met in my life. He made racist remarks, was unprofessional for no reason at all. My wife and I were shocked by his behavior and chose to leave within 5 minutes life. He made racist remarks, was unprofessional for no reason at all. My wife and I were shocked by his behavior and chose to leave within 5 minutes since we met him. I have bought and sold cars with this dealership before and this experience with Carlos has ruined that relationship for me. Never going back there again and will definitely let others know to stay away from Nissan of Troy. More

Great service! Nice personal attitude! Definitely worth a five stars rating! Provide the information that you need ! And other extra information about the company! Nice personal attitude! Definitely worth a five stars rating! Provide the information that you need ! And other extra information about the company! More

Although I did not end up buying a vehicle. Michael was excellent in answering all my questions and concerns, very patient and not pushy. I will for sure consider him when shopping for anoth Michael was excellent in answering all my questions and concerns, very patient and not pushy. I will for sure consider him when shopping for another vehicle. More

This dealership and their service center are filled with a bunch of scam artists. I had a sensor that was malfunctioning on my Nissan Altima, it was failing to read the MPH signs and sensing other cars ahea a bunch of scam artists. I had a sensor that was malfunctioning on my Nissan Altima, it was failing to read the MPH signs and sensing other cars ahead of me and to the side. The first time I brought it in was 1000 miles until my warranty expired, they didn't know what was wrong so they just reset it and said if it malfunctions again to bring it back in. It of course malfunctioned again, but this time while I was in Grand Rapids. I brought it to Fox Nissan Grand Rapids, and the front sales guy heard my complaint and immediately said "It's the front windshield sensor." He said since I was just visiting Grand Rapids, that I should take it back to Suburban Nissan of Troy because he didn't know how long it would take to fix or get the parts. I took it back to Suburban Nissan of Troy and again told them what was malfunctioning again, and they mechanic came to me after looking at my car and said that its the front grill sensor. I told him that Fox Nissan Grand Rapids said the only thing it could be is the front windshield sensor. He assured me it was the front grill sensor, and that it would be fixed under warranty. Luckily it was just before the warranty ran out so it was covered. Sure enough, 2 weeks after getting my car back, the sensor starts malfunctioning again. I bring it in, they just turn off the alert and told me that it shouldn't happen again, but if it does to bring it back in and they assured me they would fix the issue if it happened again, since my warranty wasn't valid anymore. It malfunctions again, and I bring it back in. This time they FINALLY tell me that it is in fact the front windshield sensor, EXACTLY what I had told the mechanic in the first place. They told me it will cost me $2800 to fix this because my car is now past warranty, even though I brought my car in for this issue 2 years prior before the warranty expired. Since the Fox Nissan Grand Rapids salesman knew immediately what was wrong with my care right when he heard my complaint, this means that the mechanics and salesmen at Suburban Nissan of Troy are either the biggest scam artists, lying to people and stalling on repairs, fixing other things they know are not the issue, just until the warranty expires and then the owner is stuck having to pay the bill and the higher labor cost, or they are all incompetent and don't know anything about how Nissan cars operate despite working at a Nissan dealership. When I called Nissan to try to get them to cover it under warranty, they said they were not responsible under warranty because a service center isn't connected to them and they aren't responsible for poor quality repairs. This is not the first time they have done a poor job. They completely messed up replacing my rotors when I paid for it and I went through a set of brake pads in 6 months with my car making noises until I took it somewhere else to get it fixed. DO NOT BRING YOUR CAR HERE, THEY ARE ALL NOTHING BUT A BUNCH OF SCAM ARTISTS AND YOU WILL GET UPCHARGED. THIS IS THE MOST UNETHICAL DEALERSHIP I HAVE EVER DEALT WITH. YOU'VE BEEN WARNED. WHATEVER THEY REPLY TO THIS WITH IS A LIE!!! More

On Monday 05/02/2022 I scheduled my Nissan Sentra for regular maintenance so they did tire rotation. Couple days later while travelling back home to PA I started hearing loud noises coming from the rear regular maintenance so they did tire rotation. Couple days later while travelling back home to PA I started hearing loud noises coming from the rear right side so I stopped and took a look to find out that three of the log nuts are missing and one I can unscrew by hand. I’m furious, mad and I felt I’m in a real danger. I don’t understand how they can be that much negligent. The person who did the tire rotation is so careless and shall never be trusted with others life More

I had a great experience at the Troy location . S/O to Chanell you Rock S/O to Chanell you Rock More

Nathan was not trained properly. His inability to communicate effectively with potential customers is clearly a result of faulty management. He was very friendly and willing to do hi His inability to communicate effectively with potential customers is clearly a result of faulty management. He was very friendly and willing to do his job however his lack of knowledge turned what should be a fun day for someone into a nightmare. I would absolutely recommend no one buy a car from this dealership until the management is replaced. More