Suburban Nissan of Troy

We had an all around great experience! I would recommend Michael Demas to anyone when purchasing a new/used car. It was a pleasure buying my car. Michael Demas to anyone when purchasing a new/used car. It was a pleasure buying my car. More

Upon lease termination, the sales manager Christine Tomasino was extremely rude and disrespectful. I am 8 months pregnant and the way i was treated was unbelievable. I HOPE NO OTHER PEOPLE LEASE FROM Tomasino was extremely rude and disrespectful. I am 8 months pregnant and the way i was treated was unbelievable. I HOPE NO OTHER PEOPLE LEASE FROM THIS COMPANY! More

Dante Davis is a great person to wprk with and he does everything he can to make his customers leave happy.He has a great sence of humor..Way to go Dante everything he can to make his customers leave happy.He has a great sence of humor..Way to go Dante More

Dante Davis is very good sales representative. It was pleasure to work with him. He was very pleasant, patient and halpfull. I would recommend him to my friends or coworkers. He has good sales and commu pleasure to work with him. He was very pleasant, patient and halpfull. I would recommend him to my friends or coworkers. He has good sales and communication skills. Thanks Dante! More

Dante Davis provided good quality service without pressure. The dealership itself seemed iffy as they attempted to jack the price as they transfered the car from a sister store in Farmington. Only wi pressure. The dealership itself seemed iffy as they attempted to jack the price as they transfered the car from a sister store in Farmington. Only with the original ad did they honor the first advertised price. Furthermore it seems to be the customers responsibility to ensure that they get all the advertised benefits of purchasing a preowned car from this dealership. I got a great deal with the financing I wanted on the car I wanted - however I worked hard to get what I wanted and had to ensure I fought for myself. I would recommend this dealership because of the location, size, overall quality and fairness but as always when making a large purchase, take your time and look out for your best interest. Dante Davis is a good salesman and I would recommend him to without condition. I wish him the best of luck. More

bought a 2012 jetta from them recently. Needed to have a quick transaction due to a shortage of time. They accommodated my needs and want above and beyond to make sure things were done right. quick transaction due to a shortage of time. They accommodated my needs and want above and beyond to make sure things were done right. More

Brought my car in for some routine service. Ed helped me out tremendously. Great service. Very pleasant experience. Plan to have work done there again. out tremendously. Great service. Very pleasant experience. Plan to have work done there again. More

Suburban Imports of Troy provided me with a pleasant and satisfactory experience when I purchased a vehicle from them. I worked with Dante Davis as my sales consultant and Matt Vendittelli for financing. Wh satisfactory experience when I purchased a vehicle from them. I worked with Dante Davis as my sales consultant and Matt Vendittelli for financing. When I arrived at the dealership I was primarily just looking at vehicles, and was unsure of exactly what I wanted to purchase. Dante was happy so show me different options, and was very patient with finding a car that I would like. He listened well, made me feel at ease, provided many options from what I stated I like to have in a car, and in the price range/payment that suited my budget. The dealership overall was friendly and professional, and at no time was there pressure to look at, drive, or purchase a vehicle that I was not interested in. Since my intentions was to just look at vehicles I had arrived late in the afternoon, but both Matt and Dante stayed after hours on a Saturday to complete all the paperwork and allowed me to walk out with a “new to me” vehicle which I was very thankful! I highly recommend Dante Davis to those in search of an outstanding salesman for a Pre-Owned vehicle, and am thankful for the patience and exceptional customer service from Matt Vendittelli. Thank you guys! More

VW offers with their 3 years, 36000 miles "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was alm "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was almost up for my 2011 GTI, I booked an appointment with the Suburban VW of Troy's Service for a 90 days check up, note that I bought the car here, and was pretty happy with their helpful sales staff. The scheduling was fine and got a date that works fine for me. Upon arrival of that day I bring my car to the dealership. The service adviser who I don't know the name, took the key, and checked the mileage. Then promptly returned the key to me. He said that the 90 days inspection has a mileage limit of 3000 miles, and my car at which point had 4500 miles and was over the limit and thus not eligible for the check up. Not knowing the program in detail, but feeling a bit fishy about his claim, I left the dealership. Upon checking on VW.com, the program clearly notes on the site that the program is for cars before 90days or 6000 miles, not 3000 miles. This kind of either ignorant(bad) or deceiving(worse) service adviser is infuriating to a customer who decided to take a chance with VW despite knowing their not-so-stellar record for reliable cars. Fortunately there is another VW dealer in the area who was happy to honor the check up, and have since become my dealer of choice for service visit(one Courtesy check up, one TSB claim, and one schedule maintenance with them now). More

Buying a Mazda through this dealership was really an enjoyable experience. People were honest, available, unobtrusive, and helpful. At no point in time, from first contact to phone calls to buying the c enjoyable experience. People were honest, available, unobtrusive, and helpful. At no point in time, from first contact to phone calls to buying the car after hours, I felt rushed or talked into a buying decision. Which is not what I can say for some other dealers I contacted. People in other dealerships (regardless of car brand) were generally nice, but I must say some of the other dealers' phone calls were intimidating, to say the least. Which is why I was sincerely impressed with the experience that Roger O., Steve E. and Matt V. created for us. Roger went out of his way to give me the best possible price and make everything, from initial contact to car pickup, convenient. The car I initially inquired about was sold by the time I got there, but Roger arranged for another car (in a color I actually liked better) to wait for me at the time of my visit. Steve was very patient and took his time to explain what there is to know about the car and related services. Matt answered all our financing and warranty-related questions thoroughly and closed the deal quickly. It is rare to walk out of a business today and know that you have actually made friends! If your next car is a Mazda, do yourself a favor and visit this dealership. I am confident that you won't be disappointed. Anton More