Suburban Nissan of Troy

Robert Sammons was wonderful to work with. He was professional, friendly, and fair. I highly recommend Robert to anyone looking to buy a used vehicle. professional, friendly, and fair. I highly recommend Robert to anyone looking to buy a used vehicle. More

My salesman Dante was friendly and knowlegable throughout the process he put me in a vehicle that was affordable and fit my buget and needs. John, the used car manager was very accomadating in ensuring that the process he put me in a vehicle that was affordable and fit my buget and needs. John, the used car manager was very accomadating in ensuring that inadverdent cost were eliminated and timely. These guys are great, I would recommend them in a heartbeat! More

I have wanted a Beetle ever since I could drive. Recently my husband and I purchased a preowned VW Bug and the experience was everything I'd hoped for and more. Rob, our salesman, was very helpful and friend my husband and I purchased a preowned VW Bug and the experience was everything I'd hoped for and more. Rob, our salesman, was very helpful and friendly. It felt as if we were buying a car from an old friend, rather than a total stranger at a dealership we had never been to before. My only negative critizism would be the wait time. But I have to say, it was all worth it, in the end. I would reccomend this dealership to anyone looking to buy a car. More

I found a car that I liked on my own and decided to go back to Dante because my initial impression of him was laid back and respectful. My first impression couldn't have been farther off. As the sale we back to Dante because my initial impression of him was laid back and respectful. My first impression couldn't have been farther off. As the sale went on he got exceedingly aggressive with me and the situation became very unprofessional to say the least. He hassled me for choosing my personal credit union for financing, even after the check was presented. This lead to more arguing (with my friend and myself) while waiting for the finance associate. We had to excuse ourselves to the waiting room until it was time to sign the paperwork. I almost withdrew my sale with Dante and gave it to the more polite salesman. The used car manager seemed to dismiss his negative actions. By the end of it I was just happy to have my car and get out of that building. I would NOT recommend doing business with Mr. Davis. -Tanda More

In less than 5 days, I had a quote, test drove the vehicle and was on the road in my new Altima. I was not looking forward to the car shopping experience, but Scott and everyone at the dealership made vehicle and was on the road in my new Altima. I was not looking forward to the car shopping experience, but Scott and everyone at the dealership made it hassle and stress-free. More

OUR SALES PERSON, DANTE DAVIS, WAS VERY RESPONSIVE TO OUR NEEDS. THE VEHICLE WAS WASHED, CLEANED, AND GASED AT OUR REQUEST BEFORE OUR TEST DRIVE. THE "GIVE AND TAKE" DURING THE PURCHASE WAS RESPECTFUL AND SO NEEDS. THE VEHICLE WAS WASHED, CLEANED, AND GASED AT OUR REQUEST BEFORE OUR TEST DRIVE. THE "GIVE AND TAKE" DURING THE PURCHASE WAS RESPECTFUL AND SOMEWHAT ENJOYABLE; EVEN THOUGH HE WAS ALSO WORKING ON "SEALING THE DEAL" WITH 2 OR 3 OTHER CUSTOMERS. HE EVEN FOUND TIME TO BRING US PIZZA AND DRINK. HIS FOLLOW UP WAS JUST AS SINCERE AS BEFORE THE SIGNING OF THE PURCHASE AGREEMENT. REMARKABLE ! I PLAN ON UP-DATING THIS RESPONSE AFTER I HAVE SOME WARR. WORK COMPLETED ON ANOTHER VW I BOUGHT AT ANOTHER DEALER. FINALLY, WHAT IS ALSO IMPORTANT IS THAT I OBSERVED HOW OTHER BUYERS WERE BEING TREATED, AND I CAN HONESTLY SAY THAT THEY SEEMED TO GET THE SAME CARE (EVEN WHEN THE BARGAINING GOT ROUGH). THEY ARE DEFINITELY WORTH A TRY. More

Great service, friendly staff, good prices. I did not feel rushed to buy anything, and was offered something to drink the whole the I was purchasing a car. It was an easy process buying a car from this d feel rushed to buy anything, and was offered something to drink the whole the I was purchasing a car. It was an easy process buying a car from this dealership, and would definitely buy another car from this dealership. More

Yancy Cobb and Bryan Whigam went above an beyond to help me with my lease. I can't thank them enough for the personal attention they provided. I felt comfortable and truly trusted that they were listening t me with my lease. I can't thank them enough for the personal attention they provided. I felt comfortable and truly trusted that they were listening to what would work for me and my budget. I would highly recommend working with them for your next Nissan experience. More

I recently had my vehicle in for service based on a noise I was hearing in the engine area. In addition to the noise, I thought that the brakes needed to be looked at. After a few days, I received a call f I was hearing in the engine area. In addition to the noise, I thought that the brakes needed to be looked at. After a few days, I received a call from the service manager (Scott Bryant) informing me that the engine problem was severe and could require a new engine. After some time dealing with the warranty folks, Scott was able to convince them that is would be more beneficial to have the whole engine replaced rather then some parts. As a side note, this is now the third engine I have had and the vehicle is a 2005 Mazda 6 with 68,000 miles. Throughout the process, Scott kept me in the loop as to what was going on and never hesitated to answer any of my questions. In addition, he was able to secure me a rental from the local company and after some time, he exchanged it for lot car to ensure that the warranty folks would still cover the cost. The engine was installed and I drove the vehicle to my new home in Virginia. I had issues with the vehicle when I arrived in Virginia and had the vehicle taken over to a local Mazda dealer. A few issues were found with the work completed at Suburban and I reached out to Scott to let him know. Without being prompt to do so, he reached out to the Virginia dealer and took control of the situation. The two issues that appeared to be a Suburban mistake are now going to be paid for by Suburban and I am very appreciative of it. I don’t know many dealers that would own up to their mistake and make the situation right. I am very grateful for the help and truly believe that Suburban Mazda is a top notch operation. Thank you for doing what is right and for doing it in a professional way. Thanks, Todd Seidl More

My experience at SUBURBAN Imports of Troy was a no hassle, no pressure, and no problem venture. I went in for a used vehicle with very specific criteria in mind Donta was honest, professional, prepare hassle, no pressure, and no problem venture. I went in for a used vehicle with very specific criteria in mind Donta was honest, professional, prepared, patient, and he did not try to give a sells pitch to me. He was always courteous; greeting me with a firm handshake and kept me in supply of free drinks from the onsite vending machines as we literally combed over every available used car. We test drove every vehicle I told him I might be interested in and every car was very clean. After 12 days of product comparing and online research when we found my vehicle he gave me the complete carfax for that vehicle all other carfaxes we viewed on his desk computer. Che Shaydak was golden as well. Che stayed late to put together a payment package that I was willing to work with addressing challenges that were unique to this sale do to my own needs. Che like Danta did not try to push any sales or service packages on me. A week later I returned for my permanent tags and Danta asked if I wanted a free car wash or vehicle check up. I thought he was kidding, I told him a car wash would be nice and tossed him my keys in jest and within five minutes my car was returned to me free of dust and bird droppings. I am so impressed with the treatment and experience I received from this dealership and these gentlemen; THANK YOU SUBURBAN Imports of Troy, Dante, and Che for my sweet ride- by the way all my friends and coworker are very impressed with my new ride its low pricetag and low payments. More