Suburban Subaru

My 16-year-old daughter just bought her first car! From the minute I emailed to check availability, everyone was quick to respond, answer questions and made me feel comfortable. Dustin greeted us whe From the minute I emailed to check availability, everyone was quick to respond, answer questions and made me feel comfortable. Dustin greeted us when we arrived and introduced us to Hunter. This was the first time I was purchasing a used car, so there were a lot of questions. Hunter was great! He was friendly and patient with all of our questions. We test drove a few cars and ultimately purchased the one that brought us in. He was thorough when going over the carfax report and made me feel good about putting my daughter in this car. Michael in finance was great as well. He had us in and out as quickly as possible without feeling rushed. This group made the experience extremely smooth. Thank you Dane for putting us in good hands, everyone we interacted with was fantastic! More

My wife and I worked with, Nuo Gojcaj. He worked with us by phone and email since we live about 80 miles from the dealership. He sent extra pictures to show the condition of the car to mak He worked with us by phone and email since we live about 80 miles from the dealership. He sent extra pictures to show the condition of the car to make sure we knew exactly what to expect before we drove out there. There was a misunderstanding regarding the extra warranty plan, which caused a minor headache. Nuo and his manager worked with us to resolve things in a quickly and timely manner. All things considered, my wife and I were satisfied with both the car, and the professionalism of Nuo and his manager. More

Nuo at Suburban Subaru was excellent I would remember him highly. Polite, professional and friendly. The purchase experience was great highly. Polite, professional and friendly. The purchase experience was great More

Nuo was great! I came from out of state, and he made the whole process as smooth as possible and went over an beyond to get me into my forester! I came from out of state, and he made the whole process as smooth as possible and went over an beyond to get me into my forester! More

PLEASE SAVE YOURSELF DO NOT GO TO THEM! ! THEY SOLD ME A FAULTY CAR I HAD IT ONLY FOR LESS THEN 90 DAYS. THE CAR MALFUNCTIONED ON THE HIGHWAY AND I ALMOST LOST MY LIFE. THEY DIDNT CARE EITHE ! THEY SOLD ME A FAULTY CAR I HAD IT ONLY FOR LESS THEN 90 DAYS. THE CAR MALFUNCTIONED ON THE HIGHWAY AND I ALMOST LOST MY LIFE. THEY DIDNT CARE EITHER ONLY CARED ABOUT THE MONEY More

I purchased a used truck at Suburban Subaru of Troy. The salesperson Nuo was great. Finance told me the license plates would be mailed ASAP and I was given a 15 day tag. After 21 days I still do not hav The salesperson Nuo was great. Finance told me the license plates would be mailed ASAP and I was given a 15 day tag. After 21 days I still do not have the plates. I should receive them tomorrow only because the General Sales Manager Dustin got involved. The finance manager Michal did not return any of my daily phone calls. When Dustin got involved they found the plates sitting in a file. Despite my desperate daily calls Michal did not even look! I would not believe anything he tells you. More

I like the car, but the dealers were sneaky and deceitful. Be careful and read the contract before you sign it. They gave me warranties without letting me know they were optional. I feel that they deceitful. Be careful and read the contract before you sign it. They gave me warranties without letting me know they were optional. I feel that they deceived me because they lied through omission. At the end of it all I was out of three thousand dollars I could have kept. Be careful guys. Read before you sign; even if it takes you an hour. You will feel better for it. More

Apparently Suburban Subaru believes that ordering a vehicle (not off the lot) dictates a Supply Chain Hardship tax aka pure greed markup. Oh and that is on top of your mandatory dealer extra protection vehicle (not off the lot) dictates a Supply Chain Hardship tax aka pure greed markup. Oh and that is on top of your mandatory dealer extra protections. Ok....plenty of other Subaru dealers in the state and especially around Metro Detroit. Just avoid going here. More

The place is great. I worked with Nuo Gojcaj and he went above and beyond in finding me a great vehicle. He was responsive to my inquiries, relaxed and just a great gu I worked with Nuo Gojcaj and he went above and beyond in finding me a great vehicle. He was responsive to my inquiries, relaxed and just a great guy to work with. In addition, the finance manager Derrick Walker was excellent. Definitely a great team! More

When buying a car from out of state, you can feel anxious and worried that the car is going to show up different than described, or if there is a problem that you are stuck dealing with repairs on your own. and worried that the car is going to show up different than described, or if there is a problem that you are stuck dealing with repairs on your own. With Suburban Subaru, I can say both of these worries were overwhelmingly not an issue. Nuo our salesman was honest to a fault, sending me pictures of and videos of every small scratch that I would never have worried about. And after the sale, we did have a pre-existing issue that could not have been caught at the dealership without driving more miles, but Suburban not only was responsive to the issue, they took care of our repairs and dealt with my hometown dealership directly. I can't say enough about the quality of customer service I received, and would recommend anyone else doing an online transaction, or an out of state transaction, to buy confidently from Nuo Gojcaj, used car manager John Hackett, and the entire Suburban family of dealerships. They will take care of you! More