Suburban Subaru

Wish there were more stars for the facility. Best customer service i have received in my entire life. Got another check up call today (2 weeks after purchase) to make sure i was still happy and didnt customer service i have received in my entire life. Got another check up call today (2 weeks after purchase) to make sure i was still happy and didnt have questions! They still remembered my babies name! Fast, effecient and hands down the FRIENDLIEST service you can ever receive. Please tell your friends and family about this place! Drove an extra hour just to come to this location!!! More

I took my car into suburban Subaru to get my rack and pinion replaced. They were supposed to have my car for two weeks and it took a month to get it back. When I did finally get my car back I saw that th pinion replaced. They were supposed to have my car for two weeks and it took a month to get it back. When I did finally get my car back I saw that there were numerous scratches on my hood that were not there previously. I also noticed that they did not replace one of the parts that they were supposed to replace. Finally, I noticed that my wheel bearing also needs replaced which they should have caught because it was related to the accident that messed up my rack and pinion. Mike Jankowski at suburban Subaru stopped answering my calls and refused to call me back so I got a hold of their service manager, Chris Lange. Chris has been just as bad as Mike at helping to fix the situation. He was supposed to review the tapes to find out how the scratches got on my hood and it has been two weeks and I still have not heard anything. It has been five days since they verified that the wheel bearing does need to be replaced and Chris just got a hold of me telling me that he couldn't find my insurance adjusters number even though they had gone through them for the previous repairs and there's no reason why they shouldn't have found his number. They just don't care about taking care of their customers. I will be taking my car to a different shop and I highly recommend taking your car anywhere other than suburban Subaru to get work done. More

Nuo was very informative and easy to work with. He was extremely helpful in the process of choosing my next vehicle! I highly recommend working with him. extremely helpful in the process of choosing my next vehicle! I highly recommend working with him. More

Luv my new vehicle! Wonderful service, I feel so well cared for ;) Nuo was very attentive and thorough making certain that when we left we were very satisfied with our purchase ~ no buyers remorse! Hi cared for ;) Nuo was very attentive and thorough making certain that when we left we were very satisfied with our purchase ~ no buyers remorse! Highly recommend Suburban Subaru and Suburban GMC ~ Thanks again Nuo, Jerry and crew for getting me in and out in miraculous time! All the best! More

Had a very good experience with Max. It was very busy but he was still attentive and kind. The process was pretty quick as well. he was still attentive and kind. The process was pretty quick as well. More

Great experience with Nuo and the Suburban Subaru team! I told Nuo our wants and needs and he made it happen. I would highly recommend buying through Suburban Subaru. told Nuo our wants and needs and he made it happen. I would highly recommend buying through Suburban Subaru. More

Great customer service Max and the team at Suburban Subaru were friendly, accommodating, and helped us find the car we wanted. The trade in and financing process was super e Max and the team at Suburban Subaru were friendly, accommodating, and helped us find the car we wanted. The trade in and financing process was super easy with their help. It's the second car we've bought from Suburban Subaru this year--we are now a Subaru household. We're very pleased with the experience of owning and driving Subarus, as well. More

I recently worked with Max Wilde when looking for a new car. We looked at the Forester, Outback, and finally the Ascent. Max was very knowledgeable and incredibly patient as I was making a decision. W car. We looked at the Forester, Outback, and finally the Ascent. Max was very knowledgeable and incredibly patient as I was making a decision. What impressed me the most was that he sold the car based on Subaru’s strengths, not weaknesses of competitors. It was a refreshing experience that felt more like a conversation than a sales-pitch. More

Great first purchase with Suburban Subaru. Definitely recommend visiting this dealership for your next purchase. I got a great offer on a certified used Subaru Outback. Friendly and knowledgeable staff, recommend visiting this dealership for your next purchase. I got a great offer on a certified used Subaru Outback. Friendly and knowledgeable staff, comfortable waiting area. More

My experience with Subaru of Troy was nothing but the best thanks to Nuo. Nuo did a fantastic job helping us get into our dream car for the best price. Nuo continues to keep in touch with us and is alway best thanks to Nuo. Nuo did a fantastic job helping us get into our dream car for the best price. Nuo continues to keep in touch with us and is always available if we have any concerns about our car. I would highly suggest Subaru of Troy and espically Nuo to anyone looking for a new or used card. More